Haynes Ford Reviews 

having just collected our 3rd van this year , would just like to say what a great guy paul gillham has been throughout. fantastic advice and helpfulness in sourcing the correct types of vans for our needs as a business. wouldnt trust anyone else now as he truly has been fantastic. see you when we need more :-)

matt - optimum thermal services

After having a negative experience where I was charged £600 in diagnostics with no resolution on a 3 year old vehicle, I left a negative review.

Ford responded asking me to forward my issues to the customer care team in their response offering to find a resolution to my issue.

Three and a half weeks after sending the requested e mail to their customer care team, I have not even had acknowledgment that my e mail has been received let alone a resolution.

The e mail address was copied and pasted directly from their response before they reply and suggest they have not received it. They respond to all negative reviews with the same response offering to resolve issues but this seems to be a public facade and there is no intention of dealing with the poor service their dealership offers.

Avoid at all costs.

Response to response, poor excuse, I sent it to the e mail provided at 10.23 on 11.9.26. I have screen shots using my registration as a reference. All sent from my end did not bounce back. Again saying the right thing on line but failing to act.

customer service advisor was so unhelpful on Friday, I was looking for a locking wheel nut key for my car and I advised her that they have a master set (she didn't even know this apparently) it would of taken the technician less than 5 mins to check if they had them, they wanted to charge me 1/2hr labour to do this. I went to SMC Ford Crayford and Gravesend who were so helpful and sorted the problem for me. Money pinching Haynes Ford, more experience needed for your employees.

I’ve had a few disappointing experiences with Haynes Ford Maidstone, and my latest visit has made me decide I won’t be going back.After a £470 service, a new cabin noise appeared straight away. When I mentioned it at the desk, I didn’t feel listened to. I was told there would be a cost to look at it, and that a puncture repair done by a completely unrelated garage might have “disturbed something” and caused the noise. That didn’t make sense, and the way it was said made me feel dismissed, so I chose to leave rather than continue the conversation.During the service, I also received a call recommending new brake pads, even though mine were measured at 6mm and nowhere near needing replacement. It added to the feeling that customer care wasn’t really the priority.I emailed them afterwards to explain everything properly and give them a chance to respond. It’s now been several weeks with no reply at all. The lack of communication speaks for itself.Based on my experience, I can’t recommend Haynes Ford Maidstone.
I prefer to remain anonymous, but my review explains the issues clearly and I previously emailed customer care with no reply.

30mins on hold for the Haynes Ford Maidstone service department! Trying to get hold of them to remove my email from their records with regards a vehicle they are 'trying to schedule a service for'. replied to the Sender that our company does not own this vehicle, it was send to them in 2019 for diagnostic work following an accident which our company was involved in doing the repairs. The Sender of email (Sophie... - aftersales digital assistant) informs me they cannot remove my email - I need to contact Haynes service... ridiculous. I then spent 30mins on hold before giving up...

I booked are company van in to the Maidstone site for the 29/6/26 spoke to a very nice young lady on the phone Adria very nice polite most helpful took it in on the 29th June dealt with Jason service advisor Maidstone again most polite and very helpful it’s a pleasure to deal with these guys and girls there doing a hard job but still polite and nice so thank you to you both I think both should be given some praise van (vpj) love mr cheeky in Kent Glen

Drove over 2.5 hours to view a car (with prior appointment) and on arrival the salesman said he was too busy to see us and left us with someone else. No real help and no negotiation at all - left feeling disappointed and deflated with the experience. Thankfully found another car at different Ford site. At no point did we discuss price / discount - I asked if there was any “wiggle room” and the answer was a direct NO. I feel very upset that after posting a very honest review of my experience, Ford Maidstone have responded with an account that definitely did not happen - very unprofessional.

After my brother purchased a used vehicle off of them, they failed to clean it and it was littered with dog hair - two times it was sent back and both times they failed to clean it.

They forgot to schedule a courtesy car when it needed to go in for work during the working week (work that they didn't do prior to selling it mind you).

They tell you to come in early morning as your vehicle is ready, then have you wait four hours until midday only to tell you to come back tomorrow, again during the working week.

No communication, no consideration, no responsibility taken. Absolute joke of a car dealership. AVOID AT ALL COSTS.

My van was on a recall for V12 Battery Venting, so I immediately booked it in with this garage as our closest Ford dealership. As it was going in for this issue, I also booked for them to look at the side door as this leaked. There was no issue with the booking process. I dropped the van off early in the morning and was told that they would contact me when it was done. I then spent 6 hours walking around waiting, only to find the van had not been touched and to come back the next day! I'd done a 46 mile round trip, wasted a days work, fuel and time to no avail.

They still had time before the closed to address the recall issue, but wouldn't. Their only solution was to bring it back the next day, which again, they couldn't guarantee it would be done.

So, if my van does experience an issue with the battery venting, causing all sorts of issues, including a danger to me and my passengers health, what is their solution?

Very poor customer care with staff who couldn't care less. No service, no solution and not sorry.

I have had a white puma from here for the past 3 years that I recently and regrettably ended up getting a new car from somewhere else and I just want to say Haynes Maidstone was brilliant and I had no problems with them they was brilliant with the servicing in January and I would recommend them and after going elsewhere for a much bigger car I have well and truly regretted not coming back here again! My next car will certainly be from this dealership again in the near future.

I have purchased a Ford Explorer EV, from Haynes Ford Maidstone, Mr Ryan Eastoe, It has been an absolute pleasure purchasing a vehicle from Mr Eastoe, and Haynes Ford Maidstone,

Everyone that either greeted me. or spoke to me at the dealership have been polite. professional. and thoroughley recommendable.

Mr Eastoe has in all dealings, been. an absolute delight and pleasure to deal with. i cannot recommend Mr Eastoe. and the Team highly enough. and will buy again without hesitation.

And can only say do the same you will be welcomed treated as an equal, and genuinely enjoy their welcome, they also sell a new brand having seen the cars in the showroom they look wonderful and am sure with the service offered a very pleaurable experience to be had by all.

I had to have a brake light bulb replaced, the bulb would take no longer than 15 mins to change. It cost me £61. £9 for the bulb and £52 to change it!!!!!
Had to leave the car at haynes for the day as it was required for the job to be done. This is crazy.

After my review Tommy from Haynes contacted me to discuss my concerns. To their credit the issue i mentioned has now been resolved. Well done Haynes

Very disappointed with the service at Haynes Ford. When my car was in the garage, I wasn’t informed that the repair would take more than a day, and I didn’t receive it as expected.

The next day, I had to call myself to get an update. I was told to come and collect the car, but when I arrived, the garage had already closed at noon. No one mentioned that their Saturday hours were different or that I needed to come earlier.

This issue started on Friday, and now I’ve had to reschedule work, family routines, and my children’s school arrangements until Monday, since the next working day is then.

Overall, the lack of communication and updates has been extremely frustrating. Pathetic service.

Would never use them again they have no respect for customers vehicles and even less customer service skills.
Chipped the bonnet on my car which they tried to lie their way out of even though Their OWN video showed it was not there when the car was checked in.
Lied about the work being done to explain away why it could not be them.
Said they would call back and didn't bother.

AND yes I did swear at you service guy but that's because you gave him BS to say to me for an excuse.

Used Haynes 3 times. I’ve had problems with them each time but this time was a complete joke, a complete waste of my time & I’ll never use them again. Especially the very unprofessional female in the service department at Canterbury.

Visited fords Canterbury concerning my Ecosport, and Lewis trainee salesman did a great job in helping us to resolve the issue.He was very helpful and friendly would recommend anyone who wants a ford to visit. Great service.

Kamil was very helpful throughout. A great communicator, always kept us updated. And we're very pleased with our new EV.

Haynes always respect my car and communication whilst they have my car is good.

Always pleasant and attentive. Go the extra mile to ensure a good experience

When I returned from my holiday on Friday, the parking staff informed me that they had trouble starting my car and had received an engine check notice. I contacted a local dealership, explained the issue over the phone, and was booked for an appointment on Monday.

The issue seemed to resolve while driving from the airport to my home; however, I still decided to take the car in for diagnosis. Fortunately, this diagnosis was covered under my extended warranty. After the diagnosis, I was informed that the battery had a fault and required replacement. The sales team graciously offered to cover the repair cost, which I appreciated.

The car was serviced on the same day; however, I couldn't collect it on Monday, so I informed the dealership that I could pick it up the next day. They assured me that there was no problem with that.

The dealership's staff has always been friendly and supportive. I would definitely recommend Haynes for its professionalism and commitment to providing the best customer service possible.