Heirloom Fair Legal  Reviews 

263
TrustScore 3 out of 5

2.9

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Rated 2 out of 5 stars

Never signed up to them as i have never had a car on finance before. And then to make it even worse i get an email from them saying i have 14 days to cancel so i reply to there email mypcpclai... See more

Company replied

Rated 5 out of 5 stars

Brilliant service. My details were leaked from a company I used years ago and I didn’t know what to do. The team at Heirloom Fair Legal explained everything in plain English, handled all the paperwork... See more

Company replied

Rated 5 out of 5 stars

After getting a letter about my data being in a breach I was really worried. Rang Heirloom Fair Legal and they were so calm and reassuring straight away. Took the case on no win no fee, kept me update... See more

Company replied

Rated 1 out of 5 stars

Fraudulent access to my details. I have never signed up for this company and even if I did I would represent myself in any PCP car finance claims. Remove my details immediately or I will contact the F... See more

Company replied

Company details

  1. Legal Services

Written by the company

Fairness isn't just in our name -it's the reason we exist. We're here to equip you with the support and tools to pursue fairness and justice across areas of financial law, including motor finance mis-selling, irresponsible lending, and bank fraud.


Contact info

2.9

Average

TrustScore 3 out of 5

263 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 2 weeks

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2.9

All reviews

(263)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

I found this company via a web search

I found this company via a web search, filled the web form and had a reply very promptly, they required more infomation which i provided and was soon contaced by case handler who ran through the process and what to expect, i was kept upto date with progress quite often and was given advice and options as the case proceded,
upon settlement of my claim i was compensated, again very quickly,
Im pleased with service provided and from my experiance i am happy to recomend Hayes Connor.

3 February 2022
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Reply from Heirloom Fair Legal

Hi Neil. Thank you for taking the time to leave such a great review.

Rated 5 out of 5 stars

Great knowledge around the legal area

Had the privilege of speaking to Christine a senior Solicitor at the firm. Her knowledge around the legal area concerning my case was phenomenal. Really please about our conversation, it has made me feel more comfortable and at ease with the firm.

2 February 2022
Unprompted review
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Reply from Heirloom Fair Legal

Hi Ade. Great feedback - thank you so much.

Rated 5 out of 5 stars

Great communication

Cant thank them enough, literally hassle free, contact provided as an when and ultimately got me the result I wanted.

1 February 2022
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Reply from Heirloom Fair Legal

Hi Cavan. We were delighted to be able to help you. Thanks for the review. Jon

Rated 5 out of 5 stars

First Class Service From Beginning To End

Great service from beginning to end. My case handler was efficient, knowledgeable and gave excellent, experience-based advice whenever required. From the moment the case was handed over from a previous firm, Benjamin got up to speed with the detail immediately and showed empathy, professionalism and gave me the reassurance that my claim was now in safer hands. Ultimately, the claim was settled for a higher amount than had been sought by previous counsel, and was done so quickly, with minimum hassle and I was kept up to date on the progress every step of the way. Truly a first class experience from start to finish.

28 January 2022
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Reply from Heirloom Fair Legal

Hi Martin. We were all really pleased with the result that Ben delivered for you. Thank you for sharing such fabulous feedback. Jon

Rated 5 out of 5 stars

Amazing service

Ben was amazing. Kept me informed through every step and advised where nessasary I felt in very safe capable hands. Would definitely recommend.

28 January 2022
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Reply from Heirloom Fair Legal

Hi Kim. Thanks for your kind words. I have passed your comments on to Ben.

Rated 5 out of 5 stars

Superb service

Prompt comms, complex areas explained clearly, simple technical-free language, avoiding jargon, realistic about prospects- everything that I wanted I got. These folks know what they're talking about and take things seriously demonstrating empathy also

27 January 2022
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Reply from Heirloom Fair Legal

We aim to tick every box and it looks like we succeeded in you case. Thank you very much for taking the time to let us have your feedback.

Rated 5 out of 5 stars

Philip was great

Hayes Connor handled my case brilliantly, from start to finish. Philip was absolutely excellent. I'd definitely recommend this firm.

23 December 2021
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Reply from Heirloom Fair Legal

Hi John. Thank you for taking the time to leave such great feedback. I have passed this onto Philip and he is delighted.

Rated 5 out of 5 stars

The team at Hayes Connor were…

The team at Hayes Connor were brilliant. My solicitor, Philip, was outstanding in his communication and keeping me up to date with everything that was happening and offered the right advice.
He was respectful, positive, polite and friendly, knowledgable and very hardworking... a real credit to Hayes Connor Solicitors.
I'm 100% sure I chose the right company to help me. Very happy with the outcome. Thank you!

18 December 2021
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Reply from Heirloom Fair Legal

Hi Kirsty. Wow that's some review. Thank you very much. Jon

Rated 5 out of 5 stars

Thank uou for your attentive calls

Thank uou for your attentive calls . James was able to achieve a swift completion and payout. What a releif to mot have to constantly chase!

16 December 2021
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Reply from Heirloom Fair Legal

James is a tenacious in his approach to settling claims and his client care is second to none. Thank you you leaving this fantastic review.

Rated 5 out of 5 stars

Great customer service from Hayes…

Great customer service from Hayes Connor, updated me from start to finish. Very easy to get in contact with the file handler and always responded promptly, very understanding and kind, couldn't fault them at all.

14 December 2021
Unprompted review
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Reply from Heirloom Fair Legal

Hi there. Thank you for letting us have such great feedback - it is much appreciated by us all.

Rated 5 out of 5 stars

Hayes Connor dealt with my data breach…

Hayes Connor dealt with my data breach claim in a professional manor, they kept me up to date with my claim and there representatives were always polite and clear in there instructions. Hayes Connor also exceeded my expectations with the amount of compensation I received. I would highly recommend this firm and would certainly use them again.

10 December 2021
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Reply from Heirloom Fair Legal

Hi Paul. It is fantastic to hear that we exceeded your expectations. Thank you for taking the time to leave such a great review.

Rated 5 out of 5 stars

Very professional and helpful

Everyone I spoke to was really helpful and Ryan was allocated my case. He did a brilliant job, he communicated well, was always clear and realistic and gave good advice. I recommend Hayes Connor to help with data breach claims as I felt supported and informed throughout. Thank You!

10 December 2021
Unprompted review
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Reply from Heirloom Fair Legal

Hi Jane. Thank you for your feedback. I know Ryan and all of the team were really pleased with the result in your case. Jon

Rated 5 out of 5 stars

I will definitely recommend Hayes…

I will definitely recommend Hayes Connor.
Great service. Myself and my family have received a fantastic competition for our data breach claim.
Thank you so much James !

3 December 2021
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Reply from Heirloom Fair Legal

Hi there
Many thanks for your feedback - it is much appreciated

Rated 5 out of 5 stars

Helpful, informative, supportive.

Ben was helpful and informative making what was an unpleasant situation much more bearable. The whole process was dealt with professionally and in a supportive manner. I have recommended Hayes Connor to others and will continue to do so.

30 November 2021
Unprompted review
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Reply from Heirloom Fair Legal

Hi Greg
Thank you for such a great review and for recommending Hayes Connor to other people.
It's fantastic to receive feedback like this.
Jon

Rated 5 out of 5 stars

Excellent service

Excellent service. Made the whole process very easy to understand. Constantly kept me in the loop!

23 November 2021
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Reply from Heirloom Fair Legal

Thank you for such great feedback.
Jon

Rated 1 out of 5 stars

The lady I spoke to was useless

The lady I spoke to was useless, my company as well as my doctor surgery has breached GPDR, but they won’t help me have a case due to in time my company I work for would of needed my document to be eligible to work but my point is no company should go to anyone’s surgery without consent and obtain and private and confidential document regardless what the document is for and a doctor surgery should certainly not take a strangers word that I had given consent and printed my document!

19 November 2021
Unprompted review
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Reply from Heirloom Fair Legal

Hi Candice

Thank you for your comments.

We are sorry that we are not able to assist you on this occasion.

Another law firm may take a different view and as you feel strongly about what happened we would encourage you to get a second opinion.

Kind regards

Jon

Rated 5 out of 5 stars

Highly professional, honest and efficient , would highly recommend

I cannot fault the professionalism, efficient service ive received, james has been in regular contact all through my case, giving me honest opinions and working for me to get the best outcome, which has happened.
I would highly recommend this solicitors to be fair, honest and knowledgeable, the service i have received has been second to none and i wouldn't hesitate in using them again in the future if needed.

18 November 2021
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Reply from Heirloom Fair Legal

Hi Sharon

What a fabulous review.

Thank you so much.

Rated 5 out of 5 stars

Data Protection Breach

Handled my Data Breach Claim case very professionally, kept me informed throughout, would definitely use again if needed and would recommend to friends and family

16 November 2021
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Reply from Heirloom Fair Legal

Hi Mick

Thank you for taking the time to leave a review. We are delighted that you were pleased with service that we provided to you.

Rated 1 out of 5 stars

Absolute waste of money

The business I found to be dominated by a convenient avoidable and enhanced correspondences, hostile and deliberately and knowingly misrepresentation of a matter of facts from both senior partners, compounded by a convenient insightful expertise, false and misleading allegations and a very tainted course from the legal profession. I would strongly suggest complaining to the Solicitors Regulation Authority, avoid this company and do not part with any monies and to go elsewhere.

15 November 2021
Unprompted review
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Reply from Heirloom Fair Legal

Hi Paul.

My name is Jon Else, I am one of the Directors of Hayes Connor.

Please could you contact me directly so that I can pick this up with you.

My email address is

jon.else@hayesconnor.co.uk and our phone number is 0151 363 5895.

I am not sure that you have the right firm.

Many thanks

Jon

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