HAY Europe Reviews 

a high-priced brand with miserable service.
Bought 4 lounge chairs in april. the feet of one broke after 4 weeks, immediately complained to the furniture store. Still no replacement within 4 months. I confronted HAY directly with the problem and got the answer: "we don't talk to end customers, only to dealers". But my dealer doesn't get an answer either. This is unacceptable for a lounge chair in this price range. I will never buy a Hay product again. Great design, zero service under the motto: Sell yes, what's next is of no interest to us.

I bought an oven mitten/glove from HAY (400 kr) and it is too thin so it actually does not prevent you from burning when you get something out of the oven. My boyfriend got a minor burn but thankfully he was quick enough to put the tray on a surface before anything major happened. BEWARE of this product, it can cause injury. I contact the company but they didn't want to deal with this complain.

Delayed & Dishonest. There are no circumstances you should be buying a couch from Hay. Like others, I purchased a couch knowing the wait time of 13 weeks - ok fine. Since then, the date has continued to push and push and push, with 5 months now the BEST case scenario for me to have the couch, however the date pushes out EVERY single day. When you ring, you are told incorrect information or they follow their same script but do nothing to assist you or give you a confirmed date of when you will have the couch you've paid for.
If I knew it was likely going to be 6 MONTHS of sitting on the floor at my apartment, I would never have bought from Hay. Avoid at all costs

Chairs losing legs - very low quality. I have 10 hay Neu chairs and so far 6 of them has lost af leg. Cannot recommend these chairs.

Horrific customer service. I have ordered from them 3 times and not once have I received the complete order. They will send either partial orders or delay your order by months. We waited 5 months past the estimated delivery date for a sofa that was continuously delayed without notice. I had to call (and it took multiple calls) to get updates because they would not respond to my emails. Finally after 8 months passed we cancelled the couch.

Worst company and service ever. Placed an order 11/25 for a couch. It said it would ship in 3 months. Fine - I waited. When it didn't ship I called them and they said they lost the order and it never went through.... I could re-place the order with a 10% discount and free shipping (I already had gotten those deals on the OG order) but it would take another 3 months. They sent me a quote for the couch that was $2500 more than my original order because they raised their prices.... Finally agreed to give me the item for what I originally bought it for and told me they would stay on-top of the order. fast forward 3 months. It was supposed to ship yesterday. I call to check and now they said it will ship SEPTEMBER 29th. So I will effectively be waiting for this couch for 10-11 months...... No updates to let me know, NOTHING. Don't bother with them. They also act like their items are made in Europe, but they told me the couch would be shipping from Mexico. Don't waste your time/energy. You'll never get the couch.

Bought a hay can armchair. It has a design fault where velcro has damaged the cushions. I complained to hay but told this is to be expected and nothing they can do about it. The shop where I bought the chair from said that they always respond to customers in this way. I would avoid buying from them again.

We moved for approx. 1 year ago into our new house, where we had chosen to acquire new furniture for the whole house.

Since we have been happy with HAY before, we therefore chose to buy the following:

1x Mags Corner sofa
1x Rebar Square Coffe Table
1x T12 Table Black Frame
6x AAC22 Chair Black water-based lacquered oak Black shell
2x AAS32 Black water-based lacquered oak Low Black shell w. black footrest

Then you would otherwise think that it would be relatively simple to the above delivered without problems .. BUT NO!

It took HAY over 6 months before we had reached the finish line with our order.

They swapped our couch 5 times! (delivered the first 2 sofas in the wrong color, and subsequently in the wrong modules).

They swapped our coffee table 4 times! (discolorations, crackles and nicks in the table top).

They exchanged our AAS32 chairs 4 times! (delivered wrong color 2 times in a row and subsequently had scratches).

Our T12 table had scratches in several places on the frame, which they gave us a small reduction in the price of .. In addition, the only thing we got delivered without error were the 6x AAC22 chairs.

We have had to call, write and move them several times because their customer service is so utterly hopelessly incompetent and unable to do their job.

We have several times appealed to their management, who repeatedly apologized, but it remained the same.

We do not bother HAY anymore and we have nothing positive to say about HAY or their customer service .. Which basically consists of ONE person and she is not even worthy of her job.

We still have problems with our Rebar Square Coffe Table, which is said to be a marble table - However, we have a hard time believing that, the surface is cracked in several places, and that it accepts rings from glass / cups, which real marble does not would do.

HAY completely rejects our complaint, as they claim to have attached a guide together with our Rebar Square Coffe Table, which states that you must not put things directly on the table top without using table protectors ... ARE YOU KIDDING ME ?! NOPE!

Do yourself a favor, find another place to shop if you are considering investing in new furniture - HAY is not worth the money or time.

We have 10 x Neu chairs, and 2× bar stools. Recently, my wife sat on one of the chairs and the leg fell off, so it collapsed and she fell on her elbow. Local Hay shop no longer open, UK Hay rep unhelpful, immediate response was to refer to Hay T&C, "Not our problem". Hay markets itself as a premium brand, but doesn't have service to match.

Your customer service is an absolute disgrace and completely useless!
According to the order agreement, we are allowed to request a return within 14 days of receiving the order. When we contacted you 2 days after receiving the order, we were told that we are not allowed to return. Since then, we’ve been trying to get in touch with you to solve this with no reply! What a incompetent customer service.

They say that they accept returns. However, I bought a Mags sofa that I found incredibly uncomfortable. I asked to return it after 1 day. They said that they can't because it's customised with a special upholster. When I asked if that was the case for all sofas, they said yes. So why advertise that you do returns. So now stuck with a terribly uncomfortable sofa I hate. Great

Like many others, I’ve had a shipping issue with HAY - but in my case, the issue was 100% FedEx, who could not have been less helpful, having apparently lost the shipment. HAY responded immediately to my email (less than 24 hours), and said a replacement chair would be shipped within 3 business days.2 days after that, FedEx mysteriously located the missing chair, which is in perfect condition and beautiful. So I’m giving HAY 5 stars, but you might consider using a different carrier.

This brand is just beyond ridiculous and is clearly a disappointment of the year and worst premium furniture brand out there.

My story goes with the Loop Stand 180cm table. The looks of the table are fine. Nothing spectacular, but it's solid. Unfortunately it's the only positive aspect of it. Everything from putting it together to the moment, seeing it bent from having a single light wait computer on it to finally experiencing it falling apart was a torture.

And yes this support... Mmmm so supportive!

I love this furniture - BUT - I’ve had an absolutely horrible experience with delivery and customer service. Almost half a year ago I ordered 4 chairs… three months later I was notified that they had arrived. When I got home, there was a box with only 2 chairs in it. When I called about it, they said they would have to refund me for the missing chairs and that I would have to re-order them, but they were on back order so they didn’t know how many months it might take. So in the interest of saving time and completing my dining set, I decided to order 4 more of a different style of chair that was not on back order, and just keep the other two as extra chairs. Then, after a month and a half I was notified that my 4 new chairs had arrived… and lo and behold ONCE AGAIN I only received 2 out of the 4 chairs. Not only that, but I was also delivered two office chairs that I didn’t order. I’ve emailed several times and have only gotten responses that they are creating a case and will get back to me. It’s been almost a week and they still haven’t given me any explanation or options on how to complete my set of chairs. It’s absolutely infuriating to spend thousands of dollars on chairs and receive the wrong order, and no effort on their part to make it right. It’s not right. It feels like being conned. It’s too bad because the furniture is good but it’s an awful experience ordering from here.

Hay are an absolute disaster to deal with. The products are lovely (though given they are American owned and manufactured in Far East , less Danish) but they act so superior and like they did me a favour by selling to me. I would recommend using another Danish brand

I bought the HAY Mags sofa covered in a Kvadrat fabric which is an upholstery fabric with a 10 year warranty. The sofa fabric is wearing threadbare despite being in a room that is rarely used, it is not fit for purpose, also I have had many, vastly cheaper sofas over the years that have never had holes wear in them simply by people sitting on them. I thought there would be no problem with them addressing the problem as the sofa was well within the 2 year warranty and of course the fabric was well within the 10 years. They instead accused me of misuse and damaging the sofa, I have not been given access to anyone senior, I have offered them access to the sofa and my home to see the care we give our things etc but they continue to fail to honour their warranty. Avoid buying from them like the plague.

i don't understand why there are so many negative reviews... Bought twice from this brand (once for myself and once as a gift order) and both times went fine. Loved the items I bought and everything was packed super nicely. My friend got the gift order fine as well (they ship via FedEx; with covid it was a bit of a delay but what can you do) and loved everything!

My dot pillows arrived on time and were absolutely beautiful.

Hay has the worst customer service I have experienced. I ordered a few small to mediums sized trays and a teapot on Feb. 6. I received the trays OVER A MONTH LATE w no communication from Hay. Also, the items could have fit in a small box but they came in a HUGE box that could fit a table and crammed w lots of paper stuffing. What a waste and poor concern for the environment.

I am still waiting on my teapot. I tried to go on the website to track my order but it claims it cannot be found.

I have called customer service 6 times and sent 5 emails. NO RESPONSE!

I used to love Hay, but now I will NEVER buy from them again.

I ordered come watering cans on May 27 2020. Most of the order showed up in July - that took over 6 weeks. Then on January 31st 2021, I get charged for another watering can. This is over 8 months after placing the order. Needless to say, plants would be dead by now if I hadn't bought something else. Just avoid HAY alltogether.