Hawksbys Reviews 3

We had 2 viewings today with an agent from Hawksbys and it was a total failure. The agent just sat in the corner of the room on his phone, when I asked some questions about property all I got back was "I don't know" or "google it". We couldn't see the back yard as there was no one to unlock the back doors for us. Also that 2 houses we seen today should be classified as false advertising as on the pics property looked nice but when we arrived it looked like in 1 of them was a junky squad and another one had obvious leaks on the ceiling, dirty carpets, doors which doubled their size from damp and horrendous smell. FROM THE BOTTOM OF MY HEART I DO NOT RECOMMEND THIS COMPANY.

I had a bad experience with this estate agent and abit of the same pattern as the previous reviewer from last year. I sent an email to lettings(at)hawksbys.net on Friday 19th July 2024 during business hours to enquire about 1 Westlea Road, Sywell, NN6 0BY, I recieved an automated confirmation email to say my email was recieved and "A member of staff will be in touch shortly." I waited very paitiently for a response. On Tuesday 23rd July 2024 during business hours I've had to send another email asking why I'd recieved no response. On Wednesday 24th July 2024 and before my eyes, I'm seeing 1 Westlea Road, Sywell, NN6 0BY showing as Let Agreed on Right Move however still no response to either of my two emails. My telephone number was also provided on the original email and therefore they could've even called me if they werent willing to reply to emails. I immediately called Hawksbys to enquire why my two emails had been ignored and I was told my emails weren't ignored and that the individual I spoke to never got an email and that they could've gone to a central database which I thought was strange given Hawksbys are an independent estate agent instead of being part of a franchise. I was also told they predominantly deal with enquiries on the telephone and that I should've called them which I thought was outrageous given they have a method of contact on their website and option to email on Right Move, this may well explain why my two emails were ignored. The male on the other end of the call ignorantly hung up my call and never bothered to attempt to call me back which confirms the call wasn't accidently terminated so all round terrible customer service but that's ok because that's why I've decided to put this review out to show it wasn't just the previous reviewer recieving terrible customer service and I'm certain there are others who've recieved the same treatment too. An estate agent to avoid.

Communication seems to be a major issue with this estate agent company. Do not respond back to telephone calls or emails, always chasing up. Being an independant company would have thought they would go the extra mile that is not the case.