Really good experience buying from Havana house. Easy to navigate exactly what I wanted. Clear indication at each stage how much I needed to spend to get free shipping. Great communication between buy... See more
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Review summary
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What people talk about most
Reviews shaping this summary
From ordering to delivery is always spot on. I’m a regular customer and have ordered a variety of cigars over the years. As I like the new world cigars I prefer a milder smoke, the quality is second t... See more
Havana House delivers a truly exceptional Service, from Order, to super fast delivery and Great Quality products! Rarely do I find such a wonderful company, I highly recommend ordering with them if... See more
Ordered on Saturday & received on Tuesday morning. Great service!! Will definitely buy from this company again. Prices are affordable as well. Well done Havana House!!
Company details
Written by the company
Havana House is proud to offer one of the widest selections of cigars, smoking accessories, and tobacco for hand-rolling and pipe enthusiasts. Whether you are a seasoned smoker or just starting your journey, we aim to provide a range that caters to every taste and preference. From premium cigars to carefully curated pipe tobaccos, our products are selected for quality, consistency, and enjoyment. With ten tobacconist shops located across England and Wales, Havana House brings both convenience and expert guidance to our customers. Our knowledgeable staff are passionate about tobacco and are always on hand to offer advice, recommend new products, or help you find the perfect gift. Every visit is an opportunity to explore our diverse range and discover something new. In addition to our retail stores, we offer a seamless online shopping experience, ensuring that our extensive range is accessible to all. Each order is carefully packaged to reach you in perfect condition, reflecting our commitment to quality and customer satisfaction. At Havana House, we believe that enjoying tobacco should be a pleasurable experience, whether you are relaxing with a fine cigar, rolling your own, or savouring a pipe blend. Our dedication to selection, service, and expertise makes us a trusted destination for smokers across the country.
Contact info
52 Royal Windsor Station, SL4 1PR, Windsor, United Kingdom
- 02038 840006
- customerservices@havanahouse.co.uk
- www.havanahouse.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Wrong item sent
Wrong item sent. Returns policy puts onus on customer to organise before correct item can be sent. Communication via AI appalling. Won't use this company again, nobody treats me like that twice. If I could give 0 stars I would.
31 July 2026
My fiancé likes a good cigar and he was…
My fiancé likes a good cigar and he was very happy with this one
2 August 2026
From ordering to delivery is always…
From ordering to delivery is always spot on. I’m a regular customer and have ordered a variety of cigars over the years. As I like the new world cigars I prefer a milder smoke, the quality is second to none.
2 August 2026
No cigars have arrived and only…
No cigars have arrived and only automated in response to my request, including this one asking how did we do. Frankly, poorly so far!
1 August 2026
Excellent service
Excellent service, well packaged and super quick delivery, would recommend
1 August 2026
Always quick delivery and packaged…
Always quick delivery and packaged safely
Good quality cigars
31 July 2026
I ordered at 2pm on Friday,received my…
I ordered at 2pm on Friday,received my cigars at 10am the next day. You can’t get better than that. Five stars from me 👍🏻
31 July 2026
Highly Recommended
Always a pleasure to deal with. Super quick delivery , great prices and quality Cigars .
31 July 2026
Super quick delivery
Thanks so much for having my order delivered in super quick time. Great product I would recommend you to other smokers.
29 July 2026
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