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Havana House Reviews 

3,504
•
TrustScore 5 out of 5

4.8

Cigar Shop
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Review summary

Created with AI, based on recent reviews

Considering 2,326 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that online orders arrive extremely quickly and are securely packed to ensure everything stays fresh. Shoppers truly appreciate the intuitive website layout, incredibly helpful staff, and wonderful choice of items available for purchase. Many regular buyers frequently express their strong intention to place future orders due to the exceptionally reliable service provided. Some people were dissatisfied with occasional issues regarding product quality and overall item consistency. A few reviewers experienced receiving damaged cigars or specific blends that did not draw well during use.

What people talk about most

Delivery service

Customers report positive experiences with delivery service, highlighting prompt and fast shipping times.... See more

Product

Reviewers highlight positive aspects of product quality, often describing the cigars as long-lasting, fresh,... See more

Service

Users describe positive interactions with service, praising the professional and efficient assistance... See more

Order

Reviewers mention positive feedback about order processes, highlighting an easy website and fast, reliable... See more

Quality

Consumers find quality to be positive, frequently describing the products as long lasting and second to none.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really good experience buying from Havana house. Easy to navigate exactly what I wanted. Clear indication at each stage how much I needed to spend to get free shipping. Great communication between buy... See more

Rated 5 out of 5 stars

From ordering to delivery is always spot on. I’m a regular customer and have ordered a variety of cigars over the years. As I like the new world cigars I prefer a milder smoke, the quality is second t... See more

Rated 5 out of 5 stars

Havana House delivers a truly exceptional Service, from Order, to super fast delivery and Great Quality products! Rarely do I find such a wonderful company, I highly recommend ordering with them if... See more

Rated 5 out of 5 stars

Ordered on Saturday & received on Tuesday morning. Great service!! Will definitely buy from this company again. Prices are affordable as well. Well done Havana House!!

Company details

  1. Cigar Shop
  2. Tobacco Shop

Written by the company

Havana House is proud to offer one of the widest selections of cigars, smoking accessories, and tobacco for hand-rolling and pipe enthusiasts. Whether you are a seasoned smoker or just starting your journey, we aim to provide a range that caters to every taste and preference. From premium cigars to carefully curated pipe tobaccos, our products are selected for quality, consistency, and enjoyment. With ten tobacconist shops located across England and Wales, Havana House brings both convenience and expert guidance to our customers. Our knowledgeable staff are passionate about tobacco and are always on hand to offer advice, recommend new products, or help you find the perfect gift. Every visit is an opportunity to explore our diverse range and discover something new. In addition to our retail stores, we offer a seamless online shopping experience, ensuring that our extensive range is accessible to all. Each order is carefully packaged to reach you in perfect condition, reflecting our commitment to quality and customer satisfaction. At Havana House, we believe that enjoying tobacco should be a pleasurable experience, whether you are relaxing with a fine cigar, rolling your own, or savouring a pipe blend. Our dedication to selection, service, and expertise makes us a trusted destination for smokers across the country.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(3,504)

2,278 reviews in the last 12 months

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Rated 5 out of 5 stars

527RMD

Always excellent quality product at sensible prices. Tracking always available and correct.

30 July 2026

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