Haus Mode Reviews 

148
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, most reviewers were let down by their experience overall. Many customers were disappointed with the product quality, finding items cheap, shoddy, and not matching online descriptions or photos. Reviewers felt prices were too high for the poor quality, often discovering identical items for much less elsewhere. Order issues were common, with items arriving late, not at all, or as incorrect products. A significant number of people found the return process extremely difficult, often requiring them to pay high shipping costs to send items back to China, or facing refusal for returns and exchanges. Customers frequently had concerns about the company's portrayal as German or European, as products often shipped directly from China and were perceived as cheap imitations.

What people talk about most

Product

Reviewers highlight negative aspects of product quality, with many describing items as cheap, flimsy, and not... See more

Quality

Users describe significant disappointment with product quality, frequently reporting items as cheap, shoddy,... See more

Price

Consumers find price to be a significant point of dissatisfaction, with many reviewers feeling that products... See more

Order

Reviewers express significant dissatisfaction with their orders, frequently reporting issues such as items... See more

Return policy

Customers consistently note negative experiences with the return policy, primarily due to the high cost and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Cheap shoddy sandals. Not able to access the return form. Found it was sent from China and have had experience in the past of having to pay exorbitant return postal fees and not getting anywhere for... See more

Rated 1 out of 5 stars

Ordered what I thought was free delivery Reiker sandals to discover £5.95 had been added to the order price for insurance I had not asked for - not impressed. Have emailed company to ask why this was... See more

Rated 1 out of 5 stars

Faulty products and not as good as photographs, company pretends to be German but all goods come from China. When trying to return goods they just put up objections and correspond in German. Don’t t... See more

Rated 1 out of 5 stars

I would give zero stars is possible. Website is scam. Description and photos of produce are a lie. Reporting to UK ombudsman service. I suggest everyone else who had bad experience to do the same.


1.1

Bad

TrustScore 1 out of 5

148 reviews

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1.1

All reviews

(148)

122 reviews in the last 12 months

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Rated 1 out of 5 stars

I returned the item bc it was not the right size that I even ordered

I returned one of the items I ordered bc it was not the one I placed, not my mistake,and so I ordered 2 items and still have not received a store credit or the correct size item from them over a month ago. Would
like to give them no stars. Total scam website. Order 2 items and both qualities are of poor taste.
Not worth anything.
It looked like a great site and very safe on what you were buying but it is not.
DO NOT BUY FROM THIS SITE.

9 March 2026
Unprompted review
Rated 1 out of 5 stars

THIS IS A SCAM

THIS IS A SCAM. Buy on your credit card. Write as many reviews as you can. Write to the payment platforms and ask them not to support this company. They appear European in all ways and send goods which do not meet EU trading standard and demand return to mainland china - tracked. they refuse to refund and offer 30% back maximum, TOTAL SCAM, do not trust

20 April 2026
Unprompted review
Rated 1 out of 5 stars

For me a fraud

This company presents itself as an german one but they handle from Asia. This is for me a fraud. We ordered some shoes. We received them after 4 weeks even though the estimated delivery time was 4–6 days. As a German, I thought that was realistic. The same shoes are available on Temu for a quarter of the price. But since we were expecting authentic products, we didn’t order from there.

29 March 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE!!!!I ordered a belt which came…

BEWARE!!!!I ordered a belt which came after a month of wait. To my utmost disappointment the fastening of the belt was missing, it is faulty. I contacted the email provided for customer services and have exchanged at least 5 emails with pictures of the broken belt , below is a copy of their response offering me a 15% discount on the purchase price for the faulty belt which cannot be worn at all without the fastening. The message is atrocious

Hello Prerna,

Your message has reached us, and we would like to sincerely apologize for any inconvenience you may have experienced.

We are determined to make things right for you, and we are happy to share a special solution to put a smile on your face! Given your situation, we are pleased to offer you an exclusive 15% discount on the purchase price. We believe this is a fantastic way to make things right and ensure your satisfaction.

If that sounds like a plan for you, please let us know and we'll process the refund for the adjusted amount immediately. And for our Klarna users, rest assured that your invoice will be updated automatically – effortlessly and without any hassle!

Your happiness is our top priority, and we are always ready to support you. If you have any questions or need further assistance, please don't hesitate to contact us.

Once again, we apologize for any inconvenience, and we look forward to brightening your shopping experience with this special offer.

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Ordered two cord dresses

Ordered two cord dresses. Only one arrived but they are adamant that I had two! I have sent photographic evidence but still they ignore it. I thought they were a German company but I see the tracking starts in China!!!! Beware buying from this scamming company. You will only get grief

26 March 2026
Unprompted review
Rated 1 out of 5 stars

Took nearly 2 months to deliver the…

Took nearly 2 months to deliver the shirt/jacket i ordered . looked nothing like the one on their website . Was horrible , ill fitting , looked like a rag and it is one of the word pieces of clothing if not the worst i have ever purchased . Their website looks like something spectacular and classy but the reality is nothing like it

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Imposter company not German

Imposter company that represents as if German and yet products are directly shipping from China and there is no change in status of tracking since first day ordered and now this is day 13. Had I known it was shipping from China, I would have never purchased.

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Wow. Avoid!

Wow. I wish I had read these reviews. I’ve been ripped off too. They claimed the cargo pants were stretch breathable material. They arrived 3 weeks late and are made from the cheapest cotton. Unbelievable. I stupidly pays £100 for two pairs. They have obviously tried getting out of it.
I’m now on with my bank to get my money back.
Avoid guys please 👍

15 March 2026
Unprompted review
Rated 1 out of 5 stars

**DO NOT BUY FROM THIS COMPANY**The…

**DO NOT BUY FROM THIS COMPANY**The item sent was good but too small , I asked for an exchange for a bigger size but unfortunately I had a bereavement and missed the 14 day refund exchange time scale. I got zero empathy and standard robotic sentences about their policy . I don’t want money back I want to return the item and get a larger size but they wouldn’t . I would definitely NOT recommend this company to anyone they have no compassion you are just a money making number to them. Now u am stuck with something I can’t use that I paid £54 for. Angry is an understatement!!!

30 March 2026
Unprompted review
Rated 1 out of 5 stars

THIS IS A SCAM

THIS IS A SCAM. I ordered four items of women's clothing. These arrived but were a strange shape. I immediately tried to contact them saying I wished to return the items... they replied repeatedly offering me offers of a discount on further items, many replies were in German and I repeatedly asked for the return form which was never sent to me. Only then did I look at other reviews and realise that I am unlikely to get my money back ... unless anyone has any ideas. I paid with a debit card, and wanted a refund... argh..

24 March 2026
Unprompted review
Rated 1 out of 5 stars

SCAM!!!!

SCAM!!!!
Cheap nasty jewelry and nothing like their photos. 😡🤬
Found the same ring on Temu for less than a tenth of the price, they offered me 25% refund or I have to send it back to Asia. Do not order anything from them.

26 March 2026
Unprompted review
Rated 1 out of 5 stars

Horrendous

Would like to give them no stars. Total scam website. Order 2pairs of leather mules. Arrived eventually, terrible fake mules.
Not worth anything.
It looked a great site and very safe on what U were buying but it is not
DO NOT BUY FROM THIS SITE.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

The company is a scam

The company is a scam!

I bought two suitcases from them in January and the sliding handles broke at their very first usage. The product description suggested strength and reliability but this is complete rubbish and the company does not care about client satisfaction, good product or their reputation.

I bought from them because I thought it was a German company selling German products, the products come from china and they certainly do not seem to have the old German reputation of quality product and client service.

Do not waste your money on this company!

7 March 2026
Unprompted review
Rated 1 out of 5 stars

CLAIRE Jewelry is a SCAM

CLAIRE Jewelry – Claire Jewelry - very nice website
The whole thing is a scam
company out of Hong Kong
Mode Haus Ltd is behind the scenes
cheap jewelry - can find same thing on Temu for less
They refuse to refund
100% SCAM
Dont be fooled by the beautiful website

5 June 2025
Unprompted review

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