Haus Mode Reviews 

I wish I had read these comments before buying an absolutely rubbish pair of boots. Worse, they are the wrong size. They are marked as being a European shoe size of 43, whereas they are certainly 41. I sent Haus of Mode (HoM) a photograph showing my size 9 boots besides the boots they sent. They replied suggesting there was not a problem they could see! I am trying to return the boots without having to pay a return fee - in effect, they are asking me to pay more for their poor and incorrectly sized product.

Please, if you read this comment and most of the others, take heed and do not use Haus of Mode. They are a cheap and nasty rip off operation. They sell rubbish products and charge you if you want to return them.

Terrible company. I purchased some hearing Aids, had to pay £10 for delivery. They didn't fit so had to send them back, which cost me £19 postage. All in all I've paid nearly £70 for a £34 product! Sent back 5 weeks ago, still waiting for my refund. They give every excuse under the Sun, for not paying me!! Don't ever deal with this company!!

parcel traced from base (china)to my door all the way in the air through custom's pickup distribution hubs to local delivery to my door first class item well-made good material and works well only time will tell if it lasts
does what it says on the tin where the company gets all the bad reviews i do not know but this one item and not clothing

I would not give any stars if possible. Shabby badly made shoes. Very difficult to return as I kept being offered alternatives to returning them, such as 30% off next order. They aren't free returns so not worth paying a lot of money to return them. I wouldn't touch Haus Mode with a bargepole.

I made a mistake by not reading the reviews for the shop. I ordered some orthopaedic slippers, but what arrived was absolutely awful!!!! On top of that, they took three weeks to arrive from China!!!!!!! They won’t give me a returns form!!! It’s a scam!!!

Completely ripped off!

Purchsed a highland cow head wall sculpture, which is portrayed on the website as a beautiful, hand crafted strw-like item of generous dimensions.
What arrived was more akin to something Temu would be ashamed to give away. Less than half the size claimed, and moulded cheap plastic tat.
Returns policy non-existent. All emails to them ignored. And yet still they spam me with emails of offers.

This site appears to be close to a scam. The difference in quality between the advertised photos and the actual product I received was beyond imagination. The item I received was essentially a piece of trash that only vaguely resembled the product shown on the website.

Furthermore, it arrived damaged, and despite requesting a refund, I have received no response.

I also strongly suspect that the images used on the website have been taken from other companies.

Although the company is based in China, it uses a German domain name to mislead customers into believing it is a German company.

Do not ever buy from this company they are a disgrace they do not send the advertised item but some absolute rubbish item and do not refund they should be closed down they also reply to your complaints in German and refuse free returns label when the item you ordered is not the item they send you and rubbish quality

I made an order for £77.95 on 28th April and received no email confirmation. I have sent them 2 messages on their website and am yet to receive a reply. I see from Google that a lot of other people have had problems.

Dont buy from this company the items are pure rubbish. Im not going to return because they dont refund

Do not use this website! The quality is terrible and they demand you pay the shipping costs of the return. Per the other reviews, they demand you ship tracked to mainland China- I accepted their 25% discount to cut my losses.

I checked Trustpilot before ordering but there is a company with a very similar name (and better reviews...) that I must have mistaken for this one; I clearly didn't check carefully enough!

I would strongly advise avoiding this company.

The website presents itself as a German business, however after purchase it became clear the goods are shipped from Asia. This was not made clear at the point of sale.

The boots I received were very poor quality and not as described. When I contacted them to return the item, they refused to provide a proper return solution and instead repeatedly offered partial refunds or vouchers.

They then stated I would need to pay return postage to Asia, which would be disproportionately expensive compared to the value of the item. This appears to be a tactic to discourage legitimate returns.

Under UK consumer law, faulty or misdescribed goods should be refunded in full and the seller should cover return costs. This was not honoured.

Fake company. Abhorrent products that are so badly produced I wouldn't even give them to charity. Trying everything to wriggle out of refund/return. Suspect my money may be gone. Do not buy.

Ordered what I thought was free delivery Reiker sandals to discover £5.95 had been added to the order price for insurance I had not asked for - not impressed. Have emailed company to ask why this was added, and ask for a refund. Wish I had checked Trustpilot first, but appeared legitimate company on Google sponsored list.

I returned one of the items I ordered bc it was not the one I placed, not my mistake,and so I ordered 2 items and still have not received a store credit or the correct size item from them over a month ago. Would
like to give them no stars. Total scam website. Order 2 items and both qualities are of poor taste.
Not worth anything.
It looked like a great site and very safe on what you were buying but it is not.
DO NOT BUY FROM THIS SITE.

THIS IS A SCAM. Buy on your credit card. Write as many reviews as you can. Write to the payment platforms and ask them not to support this company. They appear European in all ways and send goods which do not meet EU trading standard and demand return to mainland china - tracked. they refuse to refund and offer 30% back maximum, TOTAL SCAM, do not trust

This company presents itself as an german one but they handle from Asia. This is for me a fraud. We ordered some shoes. We received them after 4 weeks even though the estimated delivery time was 4–6 days. As a German, I thought that was realistic. The same shoes are available on Temu for a quarter of the price. But since we were expecting authentic products, we didn’t order from there.

BEWARE!!!!I ordered a belt which came after a month of wait. To my utmost disappointment the fastening of the belt was missing, it is faulty. I contacted the email provided for customer services and have exchanged at least 5 emails with pictures of the broken belt , below is a copy of their response offering me a 15% discount on the purchase price for the faulty belt which cannot be worn at all without the fastening. The message is atrocious

Hello Prerna,

Your message has reached us, and we would like to sincerely apologize for any inconvenience you may have experienced.

We are determined to make things right for you, and we are happy to share a special solution to put a smile on your face! Given your situation, we are pleased to offer you an exclusive 15% discount on the purchase price. We believe this is a fantastic way to make things right and ensure your satisfaction.

If that sounds like a plan for you, please let us know and we'll process the refund for the adjusted amount immediately. And for our Klarna users, rest assured that your invoice will be updated automatically – effortlessly and without any hassle!

Your happiness is our top priority, and we are always ready to support you. If you have any questions or need further assistance, please don't hesitate to contact us.

Once again, we apologize for any inconvenience, and we look forward to brightening your shopping experience with this special offer.

Ordered two cord dresses. Only one arrived but they are adamant that I had two! I have sent photographic evidence but still they ignore it. I thought they were a German company but I see the tracking starts in China!!!! Beware buying from this scamming company. You will only get grief

Took nearly 2 months to deliver the shirt/jacket i ordered . looked nothing like the one on their website . Was horrible , ill fitting , looked like a rag and it is one of the word pieces of clothing if not the worst i have ever purchased . Their website looks like something spectacular and classy but the reality is nothing like it