Hatton Garden Metals are consistently friendly, professional, and fair in every transaction. They regularly go above expectations and have even improved prices in my favour, which reflects real integr... See more
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Review summary
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Reviews shaping this summary
The whole experience was straightforward, quick, and hassle-free. Before contacting Hatton Garden Metals, I visited several local pawn brokers and jewellers on my high street to see what I coul... See more
Company replied
An easy process to sell my gold made easy by the lovely Zoe. The resulting yield was far far superior to all other quotes that I had received , daily, over the two previous weeks from other dealers.... See more
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The online process was simple. I received an instant quote and unique number. Slight hiccup in timing since I waited for a postage envelope which I thought I’d ordered but didn’t arrive. I decided to... See more
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Company details
Written by the company
Hatton Garden Metals based at Plouviez House, 19 - 20 Hatton Place, Hatton Garden, London EC1N 8RU We are a market-leading online gold buyer and seller, specialising in secure postal gold services. Based in London’s historic jewellery district, Hatton Garden, we have built a strong reputation for offering some of the most competitive prices for gold in the UK. Our commitment to honesty, efficiency and transparent pricing has helped us set new standards within the gold industry. Customers trust us for our professional service, clear communication and consistently high payouts. Our advanced tracking system allows you to monitor your parcel at every stage of the process, providing complete visibility and peace of mind from the moment you send your items to us. Once your gold has been received and processed, payments are made the same day, ensuring a fast and straightforward experience. Or visit us in person in Hatton Garden, London - no appointment required. We make selling your gold simple, secure and rewarding.
Sell & Buy Gold Today!
Written by the company
- Get Top Prices for Your Gold Today
- Your go-to destination as the UK's premier Bullion Dealers for gold, silver, and precious metals.
Buy Physical Gold & Silver
Low premiums & Free Next Day Insured Delivery*
Hatton Garden Metal is one of the UK’s Top Rated Gold Bullion Dealers, renown for its credibility and reliability in providing gold bullion for investment purposes for UK gold investors. We offer our gold coins, gold bars, and bullion with the lowest premiums and a complete storage solution is provided for all metal purchases
Contact info
Plouviez House, 19-20 Hatton Place, London EC1N 8RU, EC1N 8RU, London, United Kingdom
- 0207 404 4000
- contactus@hattongardenmetals.com
- www.hattongardenmetals.com
The UK's Top Rated Gold Dealer
4.9
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
They did exactly what they promised to do, and payment reached my bank account within 24 hours of me dropping the envelope at the Post Office.
24 February 2026
Unprompted review
Quite impressive in terms of delivery order
Very impressive delivery turnaround compared to other bullion dealers who claim to have both new and pre-owned coins in stock but still quote delivery times of up to two weeks. Based on my experience so far, I would definitely recommend Hatton Garden Metals and look forward to continuing to purchase from them in the future.
23 February 2026
Unprompted review
It was so easy doing business with…
It was so easy doing business with Hatton Garden metals.
The website was very straightforward to use.
I found my way around the valuation estimate of my scrap silver with ease.
I was sent a payment offer within a few hours after my parcel arrived at Hattons and payment followed into my bank account before the end of the day.
The whole process from beginning to end was amazing.
Thank you for a brilliant experience
20 February 2026
Unprompted review
Excellent service and communication.
Excellent service and communication.
Payment within hours of receiving my items.
20 February 2026
Unprompted review
Excellent service
Excellent service. Posted gold on Monday and money in my account by the Wednesday. Kept updated by email and was paid a good price.
19 February 2026
Unprompted review
Flabbergasted! Exceptional service!
Flabbergasted! Posted 23 random gold pieces of jewellery yesterday late afternoon and by 4.30pm today I have £2300 deposited in my account. What an exceptional, professional and honest service. I got this recommendation from the Which magazine and could not be happier. Would highly recommend. Astonished at the amount. Thank you!
18 February 2026
Unprompted review
Great company to do business with
Great company to do business with - very prompt payment. You feel you are dealing with a professional company.
18 February 2026
Unprompted review
What an easy streamlined process!
What an easy streamlined process. I packaged my silver, arranged collection and was able to track its receipt at HGM. It was collected Sat, paid on Tuesday and amount matched expectations. Thank you.
17 February 2026
Unprompted review
Very quick efficient service
Very quick efficient service. I find locking in how much I will receive in advance of sending so very reassuring.
17 February 2026
Unprompted review
Excellent Experience
Seamless service and pleasant staff. Highly recommend.
17 February 2026
Unprompted review
How do I get in contact with them?
How do I get in contact with them?! I have tried repeatedly to get through on the telephone number given on their website… there is never any answer despite my call ‘being important to them’!
Their website stated that an appointment is necessary - and last time I went to their office without one they were closed with no prior notice! They don’t answer the phone or reply to their messages left on their website…
17 February 2026
Unprompted review
Reply from Hatton Garden Metals
Hi Gilly,
We are sorry to see you have left us a 2 star review of your recent experience with our team, We unfortunately were experiencing internet issues when you a were attempting to contact our team as we have just moved premises. And due to the market volatility we have had to operate at a reduced counter service to maintain processing all the postal parcels we have been inundated with. I'm very glad the head of our coin and bar department called you directly and was able to assist you and we look forward to welcoming you back for a 5 star worthy experiencing in the future,
All the best,
The HGM Team.
THIEFS
BUNCH OF SCUMMY LYING THIEFS! WARNING KEEP AWAY FROM THESE CROOKS!
DONT FALL FOR THE POSITIVE REVIEWS, THEY PAY VARIOUS ONLINE SITES THAT OFFER TRUSTPILOT REVIEWS FOR MONEY WITH FUNDS THEY STEAL FROM THE POOR VICTIMS THEY SCAM!
I recommend ALL who check this firm on trustpilot to FILTER on the 1 star reviews and read them... you will soon notice a pattern emerging of their scam/dirty tactics! the negatives are the ACTUAL genuine reviews you can trust instead of the fake positive paid for reviews.
Sent them my scrap gold on 5th Feb, they received on the 6th of FEB.
They claimed some of my items where non-gold and that the other items that were gold were 15.38 grams when in reality the other item in question was 22 grams and i weighed it 4 times on 2 different scales, DECLINED their offer as its clearly a scam that they are trying to pay me 7 grams less gold!
asked these crooked thiefs to send my item back and it is now Monday 16th FEB and i have not recieved anything.
Emailed these fraudsters 4 times to seek an update of the return of my items and for them to provide me a tracking and i have STILL NOT HAD A RESPONSE from these crooks. They are not answering calls either.
The whole experience has been HELL from start to finish, this is the WORST scummiest firm i've ever dealt with in my life.
I've now logged a case with ActionFraud and logged a complaint with the Financial Ombudsman, I had emailed this rogue firm a complaint and they have simply ignored to acknowledge it which gives me rights to take this to FOS, am now in talks with my solicitor to commence legal action! they advertise same day pay and processing.... BULL, I needed my money quickly and these crooks have messed me around from start to finish, and are now NOT sending my item back and not answering emails and calls.
WORD OF ADVICE, KEEP AWAY FROM THESE THIEVING CHARLATONS, ONCE THEY HAVE YOUR GOLD, YOU ARE EITHER FORCED INTO ACCEPTING THEIR CON-OFFER (THEY WILL KNOCK A LOT OFF THE PRICE UNDER FALSE PRETENSES, OR LIE ABOUT THE WEIGHT OR CLAIM YOUR ITEM IS PLATED OR A DIFFERENT CARAT) AND IF YOU DECLINE THEIR SCAM OFFER AND WANT YOUR ITEMS BACK... THE FUN BEGINS! GOOD LUCK, THESE THIEFS HAVE RUN OFF WITH MY GOODS AND THINK THEY CAN GET AWAY WITH IT!
I'll be going down to their London counter and making a film to post on the internet to warn others of their SCAM!
YOU THINK YOU CAN STEAL FROM ME???
JUST WAIT TILL THE COUNTY COURT LETTER LANDS ON YOUR DOORSTEP YOU ROTTEN THIEFS!
16 February 2026
Unprompted review
Reply from Hatton Garden Metals
We have made several attempts to contact you by telephone and have also sent email correspondence in order to resolve this matter directly. As we have not received a response, and given the seriousness of the allegations made in your review, we feel it is necessary to respond publicly.
Your statements are wholly inaccurate and do not reflect the facts of this transaction. As previously explained, your items remain securely in our possession and are available to be returned to you free of charge, in accordance with our terms and conditions. The return process is normally authorized through our customer portal, rather than via a public review platform.
We stand fully by our assessment of your items, both in respect of precious metal content and weight. Our valuation was conducted in line with standard industry testing procedures, and we are entirely confident in its accuracy.
We would respectfully ask that you respond to our email to confirm that you wish for the items to be returned. Upon confirmation, we will arrange prompt return of all items and consider the matter concluded.
We take our reputation extremely seriously and do not accept unfounded or defamatory allegations against our business. We remain willing to resolve this matter professionally and without further escalation from our end.
Brilliant service
Brilliant service. Good rate for gold and fast payment. I wouldn’t go anywhere else.thank you
16 February 2026
Unprompted review
The best solution for your unwanted…
The best solution for your unwanted jewellery. Smooth process, fast payment and very honest! I highly recommend this company!
13 February 2026
Unprompted review
Absolutely first class service
Absolutely first class service from start to finish. Got a quote on the afternoon of day one, received postage pack on the morning of day two and posted the completed package at lunchtime of day two and received the agreed sum of money into my account on the afternoon of day three. Cannot recommend this company highly enough.
13 February 2026
Unprompted review
What a fantastic company!
Hatton Gardens service was amazing. They were quick to send a postage envelope to send our items, they kept us informed when they were received and during and after the valuation when they needed to. The valuations we received (we sent items on two separate occasions) were much higher than we expected and they paid us very quickly. Fantastic service and I would most definitely use them again. Thank you Karen and the rest of the Hatton Garden Metals team.
30 January 2026
Unprompted review
Thoroughly recommend - would give more than 5 stars if could
Easy to obtain price and send my jewellery; valuation was excellent; good price compared to many other methods e.g. jewellery shop valuation and other online valuation sites; communication was excellent and speedy; received money transfer immediately. Thoroughly recommend
12 February 2026
Unprompted review
Really fantastic service
Really fantastic service. From receiving the envelope to post my gold to getting my payment was seamless.
12 February 2026
Unprompted review
From start to finish a seamless
From start to finish a seamless, smooth process.
Day 1 get quote
Day 2 received pre paid secure envelope
Day 3 received quote via email, accept quote, cash in my bank account already arrived.
I visited HGM in person years ago and that was easy too.
Positive experience and I will 💯 deal with HGM next time. Thanks!
12 February 2026
Unprompted review
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