Harper Macleod LLP Reviews 

227
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and supportive throughout various legal, property purchase, and personal injury matters. People consistently appreciate the prompt communication and clear, reassuring guidance provided by dedicated advisors at every single stage of the entire legal process. Some reviewers were particularly happy with the smooth handling of their compensation claims, noting that professionals worked with immense dedication to secure successful outcomes. Consumers also highlight that the extremely knowledgeable team makes complex procedures remarkably straightforward, successfully turning a potentially stressful situation into an easy and reassuring journey.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpful, professional, and... See more

Service

Clients share positive opinions on service, consistently expressing satisfaction and a willingness to... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting clear communication and... See more

Claim

Reviewers mention positive feedback about claim, highlighting smooth and professional handling by supportive... See more

Response time

Customers report appreciation for prompt and clear response times throughout their experience. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had the pleasure of having Alana deal with my case and she was wonderful from the beginning to the end. She got in touch with me and talked me through my options and what needs to happen/ will happ... See more

Company replied

Rated 5 out of 5 stars

Craig has been handling our case for over a year and he has been nothing but the best. Craig has kept us informed about the progress from start to finish, every update was communicated to us w... See more

Company replied

Rated 5 out of 5 stars

Kate and Aileen were fabulous helping with my purchase as a first time buyer in Edinburgh. The vetting process was upfront and very quick even with overseas parties. Aileen was supportive and efficien... See more

Company replied

Rated 5 out of 5 stars

I was unfortunately involved an an accident where the third party was to blame. Ruairidh from the first response team was extremely helpful and informative. My case was then passed to Sean McCarney (s... See more

Company replied


Company details

  1. Lawyer

Written by the company

Harper Macleod is a leading independent Scottish law firm with offices in Glasgow, Edinburgh, Inverness, Lerwick and Thurso, offering a full range of commercial and personal legal services across Scotland, the UK and further afield. At Harper Macleod, it's all about you, not us. We put your needs at the heart of everything we do. We believe that your success determines our success and because no two clients are the same to us, we'll work harder than anyone else to understand your needs and objectives. You need problem solvers and advisers, not just lawyers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

227 reviews

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4.9

All reviews

(227)

89 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent staff

Karen Logan (Property Manager) and Susan Shand (conveyancing paralegal) were both excellent professional, knew their stuff, helpful, friendly a pleasure to deal with

27 June 2025
Unprompted review
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Reply from Harper Macleod LLP

Thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

I am truly grateful to this law firm…

I am truly grateful to this law firm for handling my accident case with great professionalism. They not only resolved my case successfully but also helped me recover my fees and losses. The team was supportive, kind, and maintained clear communication throughout the process. I sincerely appreciate their services and would highly recommend them to anyone seeking legal assistance.

18 June 2025
Unprompted review
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Reply from Harper Macleod LLP

Dear Faiza, thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us.

Rated 5 out of 5 stars

Great service and kept updated with…

Great service and kept updated with what was happening and what stage we were at. Olivia was always helpful and pleasant.

13 June 2025
Unprompted review
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Reply from Harper Macleod LLP

Thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Brilliant service from start to finish…

Brilliant service from start to finish of the sale of my previous property & purchase of current property.
My solicitor Will was brilliant to deal with & handled every situation that came at us professionally, calmly & kept us upto date the whole time.

6 June 2025
Unprompted review
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Reply from Harper Macleod LLP

We’re so pleased to hear that – thank you for letting us know! Your feedback is important to us and always appreciated.

Rated 5 out of 5 stars

residential sale of house in Newtonmore

very professional was kept advised on a regular basis as acting as an executor regarding the sale of a house

30 May 2025
Unprompted review
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Reply from Harper Macleod LLP

Hello George, we appreciate you taking the time to share your thoughts. It’s great to hear that your experience with us was a good one.

Rated 5 out of 5 stars

House Sale and Purchase - Conveyance

This isn’t the first time we have employed the services of Aileen Venables. Everything was completed on time, with a very professional service and excellent communication throughout both processes. Selling and buying a house can be stressful, however, Aileen guided us through the legalities and concluded our sale very quickly and then successfully supported us through our purchase process. I would highly recommend Harper Macleod LLP and it would be remiss of me not to mention the wider team we came in contact with - Kate & Jamie-Lee, both very supportive. Thank you.

5 June 2025
Unprompted review
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Reply from Harper Macleod LLP

Dear Sandra, thank you so much for your feedback – we’re really pleased to hear you had a positive experience. We’ll be sure to pass your kind words along to the team!

Rated 5 out of 5 stars

Residence order

Our experience getting a residence order was easy and straightforward and efficient. We were very pleased with the service we received.

28 May 2025
Unprompted review
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Reply from Harper Macleod LLP

We’re so pleased to hear that – thank you for letting us know! Your feedback is important to us and always appreciated.

Rated 5 out of 5 stars

Good communication and kept upto date…

Good communication and kept upto date on the progress of claims. Happy with service

5 June 2025
Unprompted review
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Reply from Harper Macleod LLP

Dear Jennifer, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Positive Experience

Olivia and the other team members I spoke with were excellent, very pleasant and knowledgeable. This was my first accident and legal claim experience and their advice and communication was polite, clear and helpful.

2 June 2025
Unprompted review
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Reply from Harper Macleod LLP

Dear Michael, thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us.

Rated 5 out of 5 stars

Great experience with this company

Great experience with this company, Having never had a personal injury claim before I didn’t know how any of these kind of things worked, Karly was excellent, she kept me up to date with everything that was going on & helped with any queries during the process, would highly recommend.

28 May 2025
Unprompted review
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Reply from Harper Macleod LLP

Thank you so much for your feedback – we’re really pleased to hear you had a positive experience. We’ll be sure to pass your kind words along to the team!

Rated 5 out of 5 stars

Get the job done

I have worked with Aileen Venables for many years on various property transactions and she has always delivered on time and to a high standard. On this transaction, we also worked with Kate Karnaukhova and she really did pull out all the stops to get our transaction completed on time. I would highly recommend Harper Macleod as a trusted partner for your legal requirements.

1 May 2025
Unprompted review
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Reply from Harper Macleod LLP

Dear Elaine, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Great experience

I just want to say a big thank you to Olivia for all her help with my Car crash claim. She was friendly, helpful, and truly went above and beyond. I highly recommend Harper Macleod to anyone looking for quality and great service.

12 May 2025
Unprompted review
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Reply from Harper Macleod LLP

Hi Chloe, thanks so much for your review! We’re happy to hear that you enjoyed your experience with Harper Macleod. Your feedback means a lot to us!

Rated 5 out of 5 stars

Very efficient and professional

Contacted very promptly after the incident. Was always kept informed and led through the process very simply. Very professional. The person handling my case was so very helpful and explained everything. I would recommend them to others others.

2 May 2025
Unprompted review
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Reply from Harper Macleod LLP

Hello Gillian, thank you for your kind words! We're happy to hear that your experience with us was a good one, and we appreciate your feedback.

Rated 5 out of 5 stars

Great service from Aileen and Kate at Harper MacLeod

I recently purchased my first property and was fortunate to use the services of Harper MacLeod during this transaction. My experience working with Aileen Venables throughout the search for a property and the move itself was first rate with Aileen being very attentive, offering clear and valued legal guidance when required and all round just making sure that the process ran as smoothly as could be.

Kate Karnaukhova also did a great job of keeping me very much up to date with how my move was progressing, ensuring that all aspects of my move were advancing through to progression which was very much appreciated.

Overall I couldn't speak more highly of my experience working with Harper MacLeod and specifically Aileen and Kate and I would highly recommend using their services to anyone who would ask.

2 May 2025
Unprompted review
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Reply from Harper Macleod LLP

Thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to the team.

Rated 5 out of 5 stars

Callie maintained very good…

Callie maintained very good communication throughout and made the whole process hassle free.

23 April 2025
Unprompted review
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Reply from Harper Macleod LLP

Thanks so much for your review! We’re happy to hear that you enjoyed your experience with Harper Macleod. Your feedback means a lot to us!

Rated 5 out of 5 stars

Great communication. And very helpful

Olivia Denheen has been dealing with my mums case and has been amazing with updates and communication back and forth.. and has given great advice and explained everything all the way through this. Would definitely recommend lovely well mannered and dealt

29 April 2025
Unprompted review
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Reply from Harper Macleod LLP

Thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us.

Rated 5 out of 5 stars

Persevered on my claim for years!!

Having had my car written off nearly 6 years ago (2019) - through no fault of my own - I was stationary at the time, I was almost giving up hope of having any recompense from the other driver. My own insurance paid up very quickly, thankfully, but didn't cover all the extras eg, excess, car hire, increase in policy etc so I was still out of pocket by a considerable amount.
Christina at Harper Macleod stuck with it and I've now had payment from the other insurer which covers most of my extra expenses.
Thanks Christina!!!

25 April 2025
Unprompted review
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Reply from Harper Macleod LLP

Thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to Christina!

Rated 5 out of 5 stars

Stuart was professional and kept me up…

Stuart was professional and kept me up to date with claim. Thank you.

23 April 2025
Unprompted review
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Reply from Harper Macleod LLP

Thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us.

Rated 5 out of 5 stars

Olivia - Harper McLeod

Olivia was amazing from start to finish, she kept me in the loop at every stage and was so thorough in her approach to the case. I cannot recommend her enough. Thank you so much Olivia ⭐️

15 April 2025
Unprompted review
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Reply from Harper Macleod LLP

Hi Kate, thanks so much for your review! We’re happy to hear that you enjoyed your experience with Harper Macleod. Your feedback means a lot to us!

Rated 5 out of 5 stars

Amazing experience

I currently have 2 claims open with Harper Macleod and I cannot shout about them more. They are incredible at their job and managed to get me well over the estimated claim money back on both claims. They are extremely friendly and I would I like to mention Sean McCarney and Deborah Rookes as they both helped me massively and I highly recommend these guys to anyone and I will certainly be back in touch with Harper Macleod should I need to in the future.

7 April 2025
Unprompted review
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Reply from Harper Macleod LLP

Thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to the team!

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