Sophelia Reviews 

160
•
TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

Purchased a nice piece of jewelry from Harfi through Wolf and Badger; it was quickly sent to me in Canada. Unfortunately, there were issues with the piece when I attempted to first wear it some month... See more

Rated 5 out of 5 stars

Thankyou Harfi for my beautiful hammam towel. I love the design, quality,feel and versatility of your product. I get many admiring comments from people wherever I use it. I am travelling around Sout... See more

Company replied

Rated 5 out of 5 stars

My necklace was even more beautiful than the online picture. I absolutely loved it, and I’ll soon order the earrings as well. The quality is fantastic, and the packaging is stunning. The pieces thems... See more

Rated 5 out of 5 stars

Great little find - love the philosophy and website content. Great personal touch too, with a handwritten card placed inside my parcel. Unfortunately, on this occasion had to return the lovely Ber... See more

Company replied

Company details

  1. Jewelry Store

Written by the company

Sophelia is a UK-based jewellery brand built around the bonds between the people we love. Our name brings together the names of our founder’s two daughters, and it reflects what we believe: that small, thoughtful gestures mean the most. Our collections of birthstone, zodiac, evil eye and initial pieces are chosen for their symbolism, so that each gift carries a meaning of its own. Every design is made to feel timeless rather than tied to a trend, and every order arrives in luxury packaging, ready to give. We are a small team and we care about getting every detail right. If there is ever anything we can improve, we would love to hear from you.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

160 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(160)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely oil

Ordering online was easy and delivered quickly. Using product on my hair to stop frizz and give it shine and this does just that. Organic Argan oil best I’ve had for my use.

11 July 2021
Unprompted review
Rated 5 out of 5 stars

Sofia Saddlebag

Hi. My saddlebag is of the highest quality and I absolutely love it. Had a lovely hand written note inside. A beautiful investment. Thank you 😊

6 April 2021
Unprompted review
Rated 4 out of 5 stars

Really top quality hamman towel

Really top quality hamman towel, with a lovely note enclosed explaining who made it. I was really very impressed. It arrived quickly too.

It's better than any other hamman towels I've seen.

3 April 2021
Unprompted review
Rated 5 out of 5 stars

great value for money

Got this as a gift for my GF - she loves it, and it's great value for money. Definitely will be coming back

15 February 2021
Unprompted review
Sophelia logo

Reply from Sophelia

Dear Sion,

Thank you for taking the time to give us such lovely feedback!

It is lovely to hear the necklace went down well as a gift :)

Have a great week!

The Harfi Team

Rated 5 out of 5 stars

Wonderful Hammam towel

Really lovely quality products. I bought the Hammam towel and liked it so much I bought another.

8 February 2021
Unprompted review
Sophelia logo

Reply from Sophelia

Dear Alex!

Thank you for taking the time to give us your positive feedback!

It is lovely to hear you are enjoying your hammam towels and hopefully you can put them to good use soon!

Have a great week,

The Harfi Team

Rated 5 out of 5 stars

Very good oil

8 February 2021
Unprompted review
Sophelia logo

Reply from Sophelia

Hello!

Thank you for taking the time to give us your positive feedback!

It is great to hear you are happy with your Argan Oil purchase :)

Have a great week!

The Harfi Team

Rated 5 out of 5 stars

Great quality and great customer…

Great quality and great customer service. I really appreciated the handwritten note :)

8 February 2021
Unprompted review
Sophelia logo

Reply from Sophelia

Dear Alessio,

Thank you for taking the time to leave us your 5 star review!

Personalised and quick customer service is something we really pride ourselves on at Harfi so it is great to hear you had a good shopping experience with us :)

Have a great week!

The Harfi Team

Rated 5 out of 5 stars

Really pleased with my handbag

Really pleased with my handbag. I had one just like it in the 1980's which I loved and have been looking for a replacement for years! Very happy 😃

6 February 2021
Unprompted review
Sophelia logo

Reply from Sophelia

Hi Claire!

Thank you for taking the time to leave us your lovely feedback!

Glad to know you are very happy with your Sofia bag purchase and have finally found the bag you are looking for after such a long wait! A large part of the reason we created Harfi was to keep these amazing traditional handcrafting techniques alive that have been passed down through the generations :)

Have a great week!

The Harfi Team

Rated 5 out of 5 stars

Great little find

Great little find - love the philosophy and website content. Great personal touch too, with a handwritten card placed inside my parcel.
Unfortunately, on this occasion had to return the lovely Berber rug I purchased- sadly not quite right in the room.

Returns process was easy and the response was quick and refund processed within 10 days.
Would definitely recommend...

4 February 2021
Unprompted review
Sophelia logo

Reply from Sophelia

Hi Jo,

Thank you for taking the time to leave us your positive feedback!

Sorry to hear the rug was not quite right on this occasion but glad to know the returns process was easy and look forward to seeing you in the future :)

Best wishes,

The Harfi Team

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