Purchased a nice piece of jewelry from Harfi through Wolf and Badger; it was quickly sent to me in Canada. Unfortunately, there were issues with the piece when I attempted to first wear it some month... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thankyou Harfi for my beautiful hammam towel. I love the design, quality,feel and versatility of your product. I get many admiring comments from people wherever I use it. I am travelling around Sout... See more
Company replied
My necklace was even more beautiful than the online picture. I absolutely loved it, and I’ll soon order the earrings as well. The quality is fantastic, and the packaging is stunning. The pieces thems... See more
Great little find - love the philosophy and website content. Great personal touch too, with a handwritten card placed inside my parcel. Unfortunately, on this occasion had to return the lovely Ber... See more
Company replied
Company details
Written by the company
Sophelia is a UK-based jewellery brand built around the bonds between the people we love. Our name brings together the names of our founder’s two daughters, and it reflects what we believe: that small, thoughtful gestures mean the most. Our collections of birthstone, zodiac, evil eye and initial pieces are chosen for their symbolism, so that each gift carries a meaning of its own. Every design is made to feel timeless rather than tied to a trend, and every order arrives in luxury packaging, ready to give. We are a small team and we care about getting every detail right. If there is ever anything we can improve, we would love to hear from you.
Contact info
74 Saxon Court, N1C4AN, London, United Kingdom
- 07846681529
- chris.walker@harfi.co.uk
- www.harfi.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Purchased a nice piece of jewelry from Harfi through Wolf and Badger; it was quickly sent to me in Canada. Unfortunately, there were issues with the piece when I attempted to first wear it some months after receiving it. Contacted Harfi and received exceptional customer service from Chris. Chris communicated with me quickly and regularly and the issue was immediately corrected. I would definitely repurchase from Harfi as I believe they do want their customers to have a positive experience.
Excellent
Excellent, I love the dainty style of this pair of earrings!
Fast delivery and beautiful product
Fast delivery and beautiful product, very happy!
Stunning necklace
My necklace was even more beautiful than the online picture. I absolutely loved it, and I’ll soon order the earrings as well. The quality is fantastic, and the packaging is stunning. The pieces themselves are simply gorgeous; I want to buy them all. Also, I have very sensitive skin, the
Most of the jewellery I buy, even though they say gold-coated, irritates me, but this necklace is of such good quality that it didn’t cause me any irritation.
Easy to navigate website
Easy to navigate website. Ordering was straightforward. The ring arrived promptly and left my daughter very happy
Broken bracelet. No customer service
I bought my partner a bracelet for her birthday. It broke about 3 days later. I’ve sent emails asking for a replacement but had no reply. Very disappointing and upsetting. No telephone number to contact anyone in person. What do I do now.
Wrong item received but no communication from Harfi
Beautiful jewellery but the company doesn’t respond to emails after sending the wrong item.
I ordered a pair of earrings online, they have sent a similar pair but not the ones I wanted. I emailed straight away with a picture of my order showing the ones I had ordered and a photograph of the ones I received which are obviously not the same.
No response received despite a follow up email asking for confirmation that they had received my original email. Disappointing.

Reply from Sophelia
I love Harfi!
I love Harfi after being introduced to the jewelry on my birthday last year. Since then I have made a few purchases and absolutely love everything
Prompt and perfect
my order arrived on time the necklace…
my order arrived on time the necklace came in really nice packaging
Beautiful item in beautiful packing
Beautiful item in beautiful packing. Fast delivery
Wonderful product
Delivered in good time
Delivered in good time, item was perfect and as described on the website.
Very happy with my purchase.
I love my pendant delivery was quick…
I love my pendant delivery was quick very professional packaging excellent excellent holiday. I love it.
Lovely necklace that my friend will…
Lovely necklace that my friend will love. Delivery was quick and efficient and the packaging made sure it arrived in good condition
Easy purchase
Easy purchase. Gorgeous gift box and beautiful bracelet - thank you.
Birthday gift.
This is a birthday gift so I ordered the gift wrap. Prompt delivery and the gift wrapping looks lovely. I’m sure the birthday girl will love her earrings.
Quick delivery and a lovely piece
Really beautiful
I love it! They’re really beautiful, I think they are one of the best one’s I ever seen!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







