Ordered a Landranger (Map L400) customised jigsaw online, it was delivered 4 days later, quicker than expected. Couldn't fault the service from Happy Puzzle Company. Haven't done the jigsaw yet, but... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company can be relied on to provide excellently made interesting and unusual puzzles and games, which are suitable for a wide range of ages - from the very young to adults. The website is easy t... See more
Company replied
Bought a lot of excellent things from this place. Today saw customer service off the scale. We’d bought a jigsaw for Christmas 2024 that had remained unopened for 12 months. On discovering we made it... See more
Company replied
I bought the Floral Art Wildflower Bouquet for my granddaughter - aged 12 - and she is really enjoying making it. She loved your WaxiDoodles when she was younger and this is a perfect follow on fr... See more
Company replied
Company details
Written by the company
Happy Puzzle offers a fantastic range of over 300 award-winning puzzles, games, challenges and puzzle books to both families and schools. Started 33 years ago, the company has produced many puzzles and games unique to Happy Puzzle. Learning And Education Happy Puzzle is a leader in providing educational games, toys and puzzles to schools and other educational establishments. With specialist experience in helping children with dyslexia, dyspraxia as well as gifted and talented children seeking a greater challenge. We currently work with over 13,000 schools in the UK. Helping Your Children To Learn We also run Puzzle Challenge Days for schools, with our experienced presenters offering a challenging but fun array of puzzles and games for children of all ages. We can even arrange a puzzle party for your children at home There is something for everyone and our ethos is based on promoting family play and developing thinking skills.
Contact info
PO Box 586, WD6 3XY, Elstree, United Kingdom
- 0844 848 2822
- info@happypuzzle.co.uk
- www.happypuzzle.co.uk
4.7
Excellent
50K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Real play and learning
I use these as resources for my volunteer session, teaching at a Primary school and for fun sessions at home with my Grandchildren. It is great to show them that games are not all online.
9 February 2026
Reply from Happy Puzzle
Dear Mrs Young,
Many thanks for taking the time to leave us a wonderful 5* review!
Kind regards
Talia
Ordering was easy and package receive…
Ordering was easy and package receive in good order and fairly quickly.
9 February 2026
Reply from Happy Puzzle
Dear Pauline,
Many thanks for taking the time to leave us a great 5* review!
Kind regards
Talia
good product
The online service is good but the parcel was not delivered within the time frame after being informed it had been dispatched
6 February 2026
Reply from Happy Puzzle
Dear Christine,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
Reply from Happy Puzzle
Dear Brian,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
Traitors card game
I did a pre-order for a game but I could have bought it cheaper and three weeks before at my local supermarket !!
6 February 2026
Reply from Happy Puzzle
Dear Michael,
Many thanks for taking the time to leave us a review. Release dates and pricing can vary between different retailers. Each store and supplier manages its own stock distribution, pricing, and availability, and this is not something we have control over.
While we always aim to make products available as early and as competitively as possible, other retailers may choose to release or price items differently based on their own internal processes. Please do email enquiries@happypuzzle.co.uk should you require any further assistance.
Kind regards
Talia
Reply from Happy Puzzle
Dear Peter,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
Great puzzles at great prices
I absolutely love the genius squares. It’s an amazing puzzle, that’s so addictive, you can’t put it down. I have purchased several puzzles from happy puzzle and I’ve been delighted with every single one, all good prices. 
30 September 2025
Reply from Happy Puzzle
Dear Miss Barrington Woods,
Many thanks for taking the time to leave us a wonderful 5* review!
Kind regards
Talia
Reply from Happy Puzzle
Dear Vanessa,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
Reply from Happy Puzzle
Dear Joy,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
I ordered a special jigsaw and it was…
I ordered a special jigsaw and it was delivered on time and in good condition, thank you
2 February 2026
Reply from Happy Puzzle
Dear Martin,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
Reply from Happy Puzzle
Dear Mandy,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
Reply from Happy Puzzle
Dear Alice,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
Reply from Happy Puzzle
Dear Granny,
Many thanks for taking the time to leave us a lovely 5* review!
Kind regards
Talia
It’s a great puzzle
It’s a great puzzle, my 5 year old is really enjoying it! We also have the genius star which is a challenge and fun for us all! Speedy dispatch from Happy Puzzle however the Royal Mail service was terrible. Dispatched on 30th Jan, didn’t arrive until 8th Feb.
30 January 2026
Reply from Happy Puzzle
Dear Mrs Cooper,
Many thanks for taking the time to leave us a great 5* review! Our apologies Royal Mail let us down on this occasion. This is not the service we expect from them.
Kind regards
Talia
The stickers werent very effective
The stickers werent very effective
The overall concept was great but it didnt stick well even on glass
30 January 2026
Reply from Happy Puzzle
Dear Margaret,
Many thanks for taking the time to leave us a review. Please contact customer services on enquiries@happypuzzle.co.uk who will be able to assist you with this matter
Kind regards
Talia
My Grandsons love the Happy Puzzle…
My Grandsons love the Happy Puzzle games they are good quality and educational, well done you 👏
28 October 2025
Reply from Happy Puzzle
Dear Mrs McCabe,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
The puzzle was very disappointing- but…
The puzzle was very disappointing- but I received a full refund without fuss which was impressive .
I would use them again.
7 October 2025
Reply from Happy Puzzle
Dear John,
Many thanks for taking the time to leave us a review. My apologies you were disappointed with your jigsaw however i feel we resolved this quickly and efficiently for you.
Please do email enquiries@happypuzzle.co.uk should you require any further assistance.
Kind regards
Talia
Reply from Happy Puzzle
Dear Thomas,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
Reply from Happy Puzzle
Dear Elaine,
Many thanks for taking the time to leave us a review.
We produce 124 separate football jigsaws and they are made to order. The box used is a generic box as the cost of producing 124 different boxes would be prohibitive and make the jigsaw much more expensive. It would also delay production.
Please do email enquiries@happypuzzle.co.uk should you require any further assistance.
Kind regards
Talia
Difficult to communicate with customer…
Difficult to communicate with customer services. Product was good.
26 January 2026
Reply from Happy Puzzle
Dear Olivia,
Many thanks for taking the time to leave us a review. Unfortunately your order had already been dispatched and therefore I was unable to change the address for you.
My apologies for any inconvenience
Kind regards
Talia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.