Staff at Cross hands Happy Home Furniture were friendly and helpful without being pushy at all. They got the balance just right in fact. Ceri helped us purchase our mattress with his advice, but didn... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service in both the llansamlet and crosshands stores.great and very informative staff Ceri Davies in crosshands and Gerald Larcombe in llansamlet. Brought some lovely beds and wardrobes great qu... See more
Company replied
Another great experience at Happy Homes Crosshands. Barri and Ceri were super helpful and no pressure at all - just lovely, helpful staff who clearly love what they do - such a joy to go into a shop &... See more
Company replied
Excellent service from Gregg & Gerald at Happy Home Llansamlet. Delivery to a 2nd floor apartment in Cardiff was perfect. The lads did a fabulous job of putting the wardrobes together. The quality... See more
Company replied
Company details
Written by the company
Established in 1979, we are your local and reliable furniture company whose 'Name Says it All'. With stores in Neath, Port Talbot, Swansea, Cardiff and Crosshands we are within easy reach to all South Wales cutomers. We are stockists of leading brands ...
Contact info
SA14 6RE, Cross Hands, United Kingdom
- www.happyhomefurnishers.com
4.2
Great
240 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As I entered the store the staff was lovely
As I entered the store the staff was so lovely to myself and my husband they made us feel so comfortable as was able to help us with what we were looking for we came away happy and with a new sofa
28 August 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you for your wonderful review! :)
Bought a new mattress staff were great…
Bought a new mattress staff were great mattress was great went to llansamlet store 👌
12 November 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you for your review! :)
Fantastic service
Fantastic service, very helpful. Will definitely go back. Phil was a world of knowledge, thanks 😊
4 November 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you for your wonderful review! We'll pass on your comments to Phil :)
Fantastic staff that are more than…
Fantastic staff that are more than happy to help and super friendly. Great prices and great looking items!
30 October 2023
Unprompted review
Reply from Happy Home Furnishers
Hi Jorden, thank you for your wonderful review! :)
Satisfying experience
Very efficient service by lovely staff delivery was promised and arrived on time many thanks to all involved will definitely use Happy Homes againx
23 October 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you for your review! :)
Lovely local delivery van drivers
Lovely local delivery van drivers, real pleasant and helpfull, ideal 3 peice suite, exactly what I have been looking for xx
16 October 2023
Reply from Happy Home Furnishers
Thank you for your wonderful review! :) we're glad you like your furniture :)
Excellent service.…
Excellent service from Greg at Happy Homes in Llansamlet. I went in 3 times to look at the sofa before I made up my mind. Staff were not at all pushy, but very helpful when you want advice. I also brought my daughter in to look at wardrobes and Greg again was very helpful and patient. Would definitely buy from this store again.
15 October 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you for your review! :) We will pass on your wonderful comments to Greg.
Went to buy a new mattress for my son……
Went to buy a new mattress for my son… hands down the comfiest mattress and such a reasonable price! The man in cross hands store was very helpful and even helped carry mattress out to the car! Thank you!
2 September 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you for your review! :) We're glad you're pleased with your mattress! :)
Happy Home Port Talbot
Recently purchased two beds from Happy Homes in Port Talbot, beautiful quality and not only that, 10 star customer service from the guys in store, especially Phil. Thank you!!!Emma
30 September 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you for your review! :)
Love This Shop
Love this shop, lovely furniture for affordable prices. Plenty of choice, friendly and accommodating staff. Bought a lovely mirrored, corner wardrobe for my son's room, got delivered and assembled, fits lovely and looks amazing, does the job and good quality, love it. Thanks everyone 🙌😁
26 September 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you for your wonderful review! :)
Super Sofatastic Experience!
Absolutely outstanding service here, always. I have bought several large items from Happy Homes in the past including beds and sofas. Today I purchased a three seater and two seater sofa. I visited CrossHands and Llansamlet. I previously visited Port Talbot. The staff are so friendly and offer good advice. The quality is excellent and the prices are competitive. I would highly recommend Happy Homes.
24 September 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you for your wonderful review Sandra! :) We hope you like your sofas :)
They were very helpful and very happy…
They were very helpful and very happy with the service.
22 September 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you for your wonderful review! :)
I ordered a king size mattress
I ordered a king size mattress, sofa, dinning room table, tv stand and coffee table.
Mattress - for the prize of the mattress is Bargain so comfortable too! Amazing quality.
- Tv sand, coffee table and dinning room chairs and table. They all match and they are such good quality, proper solid!! Just perfect!
Sofa - so comfortable amazing quality.
I’m am so happy with my order and I would definitely recommend, this is my local furniture shop and I’ll definitely be shopping there again :)
30 August 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you for your review and for your business! We're thrilled that you're happy with your items, wishing you a 'Happy Home'! :)
Excellent company to deal with staff…
Excellent company to deal with staff was very helpful quality of goods was excellent and very good value for money our delivery is tue 11 sep so hopefully everything well be ok but i know if there is a problem thy will sort it out so I'd definitely recommend them go and have a look before you go to leeks or oak furniture as there prices are reasonable and quality just as good as the 2 above we are very happy so far Raymond Underwood order number 72593
5 September 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you for your wonderful review Raymond, and also thank you for your order! :) We hope you like your new furniture an it makes your home a 'Happy Home' :)
Happy home Swansea
Terry in Swansea was absolutely great, he explained everything we needed to know and then let us choose, no pressure to buy. All in all great service, many thanks for a pleasant experience.
9 September 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you for your kind review and your order! :) We will pass on your wonderful comments to Terry.
Would leave zero if I could
Would leave zero if I could. Paid for a sofa, after a few months the recliner arm bent, was told it was caused by weight, but would be replaced, go forward another 3 months same again same place. Asked for a refund declined, same process again sent someone out who's affiliated with them same story it's weight. Colour has come off in at least 3 areas, tried to blame everything from hair gel (don't use it) to cats, to flea treatment everything and anything other than the sofa itself. I simply want a refund to have to freedom to buy a sofa that lasts more than 6 months.
9 September 2023
Unprompted review
Reply from Happy Home Furnishers
Hello Chris, we are sorry to hear that you are not satisfied with the service that we have provided.
Our terms and conditions state on your receipt, that all goods supplied are guaranteed against any defect in manufacture for a period of 12 months from date of purchase, provided all manufacturer’s assembly and care instructions are strictly adhered to. Any defect that occurs during this period will be put right free of charge, including parts and labour.
We use an independent furniture repair company where they provide furniture inspections, repairs and more for commercial companies and private customers, not just ourselves at Happy Home Furnishers. They employ highly professional technicians that have many years experience.
As per their report which you have been emailed a copy of, they have stated that there are no signs of structural failure, and the surface does show sticky / tacky feel indication contact from possible hair products which has absorbed into the leather and as a result reacted with the sealant. This does appear to be consistent with issue caused by outside source.
Due the reasons outlined in their report, the sofas are not defective and are due to local use as stated fully in the report.
As per our terms & conditions, If any problem is due to local use or causes, and product is not defective, a minimum call-out and inspection charge of £39 is payable. However as a goodwill gesture we have subsidised this charge to you.
Again we are sorry that you are not happy with the outcome from the report from an outsourced, experienced technician and that we are unable to help you further in this matter.
Assuring you of our best possible attention at all times.
Fantastic friendly service
Can't recommend this company enough so friendly helpful and understanding. Nothings too much trouble. Quality of furniture is amazing and excellent value for money
2 September 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you for lovely review! :)
Very happy with my purchase
Very happy with my purchase. Good communication of the company
22 August 2023
Reply from Happy Home Furnishers
thank you for your review! :)
PortTalbot store
Called into PortTalbot store today. Couldn’t have been more helpful no pushy sales. Friendly helpful staff willing to listen to your needs and advice. Great layout to store and plenty of room to move around as I have mobility issues. Also loads in store for immediate delivery. Very helpful and great store to visit.
22 August 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you for your review! We will pass on your kind words to our Port Talbot Store :)
Bought a king size bed in store today!
Great shopping experience today in the Llansamlet Swansea store.
The staff member called phil was extremely helpful explaining about each bed as I was undecided. Very happy with my purchase
Would highly recommend Happy Home Furnishers
25 August 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you for your review! :) we will pass on your comments to Phil.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.