The help I received made a stressful day better. Cant thank him enough for taking yhe time to reassure me
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Always helpful when needed to phone and answer any queries etc. Would recommend if anybody found themselves financially stuck thinking there was no way out. Just over 1 year left of our IVA’s and it... See more
Company replied
I've spoken with Mikael D on numerous of times. He's clear and accurate. He's definitely not one of your typical customers services people where you can tell they are reading from a script and sounds... See more
Company replied
From start to finish I found Hanover really easy to talk to & deal with. Today Ryan Ramjhan has been really helpful & advised me what will happen going forward in relation to my IVA now being comp... See more
Company replied
Company details
Contact info
Canal Road, WA14 1TF, Timperley, United Kingdom
- 0161 905 4764
- customerservices@hanoverinsolvency.co.uk
- www.hanoverinsolvency.co.uk
4.7
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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a life changing wow contact
as a ex iva customer i have had a wow time when checking my iva status & now its ended i have had
many times with hanover/ a gt support
as im a panic button person today was a wow when chating to ( Aaisha ) she has helped me to relax & now have a better life no more worries thank you Aaisha
my heart love to you xx
17 February 2025
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
IVA PROCESS
From the very start of my IVA the staff that I dealt with were so so helpful and never put any pressure on me at all the only pressure I had was from Department of Communities Belfast. The staff at Hanover really made my IVA process so easy. And today I completed my IVA phone call with Aaisha she congratulated me and that is my IVA over
14 February 2025
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Hanover really helped in a time needed
Hanover really helped in a time needed. They talked me through the whole process, very professional and helpful. I know people might feel embarrassed or ashamed to go down this path, but life is hard sometimes and this has helped me get back on track. That feeling of anxiety was no more, so never worry if you are making positive steps to improve. Mine is ending soon and been a smooth process all the way.
11 February 2025
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
My IVA
Never in my life have I been in debt before, I was so embarrassed and felt defeated having to ask for a debt management solution. I wasn't in a good place, I felt like a failure. They were professional and courteous.
Hanover dealt with it efficiently and fairly. Currently coming to the end and its been a really smooth process throughout.
Thank you
6 February 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Great work from Teishny
From the beginning Hanover has been successfully managing my IVA. Recently Teishny has been a major help in assisting with communications between us and helping to facilitate smooth affordable payments during the hard times that I’m currently experiencing, at no detriment to my IVA.
3 February 2025
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Emma was extremely helpful today
Emma was extremely helpful today. Giving me answers immediately to all the questions I asked and helping arrange new payment method efficiently and in a very friendly manner.
3 February 2025
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Made my very last payment for my IVA…
Made my very last payment for my IVA today! Emma was very helpful over the phone as I didn’t know what happens next, and she explained everything very clearly for me. Thanks Emma for your support today.
28 January 2025
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
I was in a real state of anxiety when I…
I was in a real state of anxiety when I first spoke to Hanover. But from my first contact with them they put my mind at rest and didn't make me feel so stupid for getting myself into financial difficulties. But I have now completed 6 years. And I can I think see light at the end of the tunnel. It will all be worth it .if you find yoursrlf in debt. Contact them. They will go over your income outgoings. And work out your monthly payment. If you get a pay rise or any monetary gain. Jeep them informed as again they will work out your payments. If you feel you can afford to pay them a little more they always make sure that it is within your capabilities. So thank you Hanover from the bottom of my heart.
28 January 2025
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Thankyou for helping me
Thankyou for helping me
Struggled online but when rang up I was helped with a happy voice and reassurance
:)
27 January 2025
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Had a wonderful experience with…
Had a wonderful experience with them.Their staff is very friendly and professional.Especially the lady named Danusha,she was very helpful to me when I needed her to help me out with the situation.
20 January 2025
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Aysha was very much helpful excellent…
Aysha was very much helpful excellent service
21 January 2025
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Creditfix is a excellent company with skilled and professional staff that can support us to sort out our financial crisis. Also given us the opportunity to restart our lives again. I am so greatful !!
Hi! So far the company stay in contact with me, given me update about my account. That is very reliable, thrusthworth company.
The staff, Aaisha is very skilled, that the time I needed assistance, She help me very quickly as my requirement!
So, I am happy to have a company with excellent staff since the beginning thst I can trust to support me to sort out my financial situation!
Thank you so much!
Ivone Mota
16 January 2025
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Aaisha, good member of your team
She's been very patient and helpful today.
She has helped and guided me to provide documents for DWP against a social fund loan I had taken and that UC is asking to repay, fingers crossed everything will be sorted soon
Thanks again
17 January 2025
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Professional and helpful
I just spoke to Aaisha and she was very profesional and helped me with my enquiry very quick. Thank you
17 January 2025
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
The best customer service.
Aisha was very helpful and was patient. She allowed me time to check my account and explained my refund in great detail. Excellent service. A model customer service, others need to learn from her. Espocally when dealing with the over 50 age group. Thanks Aiesha. A. XX
16 January 2025
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Terrible from start to finish
Terrible from start to finish, multiple change of ownership, couldn’t speak to anyone, failed my IVA after 5 years and 4 months, tried to get it resolved, terrible. Go to StepChange or A UK debt charity, they will give much better advise, these had celebrities in endorsing their services as a paid advert, awful
9 June 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Thank you for your review.
I am sorry to hear about your recent experience with us.
We'd like the opportunity to resolve any issues you are experiencing; if you could email the complaints team at complaints@hanoverinsolvency.co.uk with your contact details we will ensure a member of our complaints team contacts you.
I spoke to Aaisha
I spoke to Aaisha today and can say she was lovely and the only person I have spoken to that has been helpful. Her manager should be very proud of her, she is a credit to the company.
Explained everything to me, advised what to do next as I am one month away from the end of my agreement.
My IVA was transfered from Hanover to Ebenegate and I am so pleased that it was. I only wish they had had it from the start.
7 January 2025
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Aisha A+
Aisha was very helpful with my enquiry. She went above and beyond to help and I feel very satisfied with the service quick easy and piece of mind. A+A+A+
Thank you
Kind regards Terry.
7 January 2025
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Liam was very helpful and dealt with my…
Liam was very helpful and dealt with my query fast and resolved my issues. Would definitely recommend
6 January 2025
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
It was very quick getting through to…
It was very quick getting through to Mikeal.D and he dealt with my query very quickly.
6 January 2025
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
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