The staff at Hannells were always available to offer us very good advice. You never felt rushed as they were generous with their time. We made the decision to not sell, but would have no hesitation... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service. Steve was on time and very friendly. Steve gave a general overview of recent housing trends and explained how they impacted on current valuations which gave us perspective. We recei... See more
Company replied
Customer service representative Eliza Tudgay was very helpful in filling up form and other documentation. We felt relaxed and great after having discussion with her and she helped us through everythin... See more
Company replied
Bonnie was on time, very friendly, knowledgeable of our area and recent sales of local properties. There was no sale pitches just to the point of actuall costs depending on what package we decided to... See more
Company replied
Company details
Written by the company
We’re Hannells – an award-winning, family-run estate and lettings agency proudly serving the people of Derby since 2003. With six friendly, local branches and a dedicated lettings office, we’re here to make moving home a genuinely enjoyable experience. From free valuations, sales and auctions, to mortgages, solicitors, insurance and lettings – we offer everything under one roof, all delivered by a team who truly care. What makes us different? We treat our customers as people, not numbers. That personal touch, combined with local knowledge and a real passion for what we do, has helped us become Derby’s top-selling agent year after year. With thousands of five-star reviews and many national awards under our belt, we’re incredibly proud of the trust our community places in us – and we work hard to give back through local events and charity support. If you’re thinking of moving, we’d love to help you have a truly positive, personal and memorable experience.
Contact info
United Kingdom
- www.hannells.co.uk
Book Your Free Sales Valuation Here!
4.8
Excellent
910 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
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Excellent prompt service
Excellent prompt service , very friendly and professional staff .
29 July 2026
Reply from Hannells
Hi there!
Thank you for your review of your valuation with Bonnie and the Mickleover sales team.
We're pleased to see that you found them to be friendly, professional and that the service was excellent. The team pride themselves on being the best at what they do and will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks for inviting us to provide you with a valuation and we hope we can be of further service to you whenever you decide the time is right to get the property on the market!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
EXCELLENT KNOWLEDGE OF THE MARKET
EXCELLENT KNOWLEDGE OF THE MARKET
PROFESSIONAL ATTITUDE
LISTENED TO MY SITUATION
29 July 2026
Reply from Hannells
Hi Paul!
Thank you for your review of your valuation experience with Bonnie and the Allestree sales team.
We're pleased to see that you found Bonnie to be professional, had excellent knowledge of the local market and that she listened to your situation. The team pride themselves on delivering a top service and Bonnie in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Excellent service
Excellent service, communication and updates throughout the process . Friendly professional staff , nothing was too much trouble -thank you .
29 July 2026
Reply from Hannells
Hi Andrea!
Thank you for your review of your moving experience with the Alvaston sales team.
We're pleased to see that you found the service to be excellent with great communication throughout and that you found the team to be professional and friendly. They pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks for trusting us with the sale of your property and we hope we can be of service to you again in the future should you have any property needs!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
They were very professional and a…
They were very professional and a friendly aproach ,provided all the information i asked for,and explaned everything clearly.
28 July 2026
Reply from Hannells
Hi Scotty!
Thank you for your review of your valuation experience with Jo and the Chaddesden team.
We're pleased to see that you found them to be professional, friendly and provided all the information you needed. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks for inviting us to provide you with a valuation and we hope we can be of further service to you whenever you decide the time is right to get the property on the market!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Very professional throughout from the…
Very professional throughout from the pictures taken to show what the house was like right up to the exchange day.
27 July 2026
Reply from Hannells
Hi Lee!
Thank you for your review of your moving experience with the Alvaston sales team.
We're pleased to see that you found them to be very professional from the start to the finish. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property. We wish you all the best in your new home and look forward to being of service to you again in the future when it's time for your next move!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
The valuer
The valuer. Steve was great. He arrived on time. Very experienced and approachable. Not only did he value our house, he also valued my mum's house. Nothing was too much trouble. Hope to eventually go ahead using hannells to sell both properties.
25 July 2026
Reply from Hannells
Hi Graham!
Thank you for your review of your valuation experience with Steve and the Chaddesden team.
We're pleased to see that you found Steve to be punctual, experienced and approachable, with nothing be too much trouble. The team pride themselves on delivering a top service and Steve in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you when the time is right to get moving with either/both of your properties!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi Neal & Jacqueline!
Thank you for your review of your valuation experience with Jo and the Chaddesden sales team.
We're pleased to see that you found Jo to be friendly, professional and knowledgeable. The team pride themselves on delivering a top service and will be delighted to see your comments.~
On behalf of everyone here at Hannells, thank you for instructing us with the sale of your property. The team are looking forward to finding a buyer and getting you moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Friendly and professional
Friendly and professional. They are very responsive and proactive. Well priced. Seem much more on the ball then other estate agent companies.
24 July 2026
Reply from Hannells
Hi Katie!
Thank you for your review of your moving experience with the Chaddesden sales team.
We're pleased to see that you have found them to be responsive, proactive and on the ball with the sale of your property. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we wish you a smooth and steady journey towards exchange and completion - you're in great hands!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Heather is very professional and such a…
Heather is very professional and such a lovely lady.
25 July 2026
Reply from Hannells
Hi Beryl!
Thank you for your review of your valuation experience with Heather and the Alvaston sales team.
We're pleased to see that you found Heather to be both lovely and professional. The team pride themselves on delivering a top service and Heather in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi Rad!
Thank you for your review of your moving experience with the Chaddesden sales team.
We're pleased to see that you were impressed with viewings, the communication and found the staff to be kind. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for the positive feedback. We wish you all the best in your new home and look forward to being of service to you again in the future when it's time for your next move!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Excellent service.
Prompt, efficient and reliable service. They keep you fully informed at all times. Found a prospective buyer and negotiated an acceptable early sale STC within a few days of the property going on the market.
23 July 2026
Reply from Hannells
Hi Richard!
Thank you for your review of your moving experience with the Chaddesden sales team.
We're pleased to see that you found them to be prompt, efficient and reliable - and that we also secured a buyer within a few days of the property going live. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property. We wish you a smooth and steady journey towards exchange and completion - you're in great hands!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Sams visit
Sam was very helpful and informative giving us all the information we needed. He was friendly and polite.
25 July 2026
Reply from Hannells
Hi Anne!
Thank you for your review of your valuation experience with Sam and the Mickleover sales team.
We're pleased to see that you found Sam to be helpful, friendly and polite. The team pride themselves on delivering a top service and Sam in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property, the team are looking forward to finding a buyer and getting you moved!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi Elaine!
Thank you for your review of your moving experience with the Alvaston sales team.
We're pleased to see that you were happy with the service and felt them worthy of 5 stars. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we hope we can be of service to you again in the future should you have any property needs!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
I had a great experience working with…
I had a great experience working with Debbie Jenkins at Hannells. She was extremely helpful in coordinating the sale for our client and was always available to offer support and answer any questions. Her communication, professionalism, and willingness to help made the process much smoother.
I would highly recommend Hannells to anyone looking for a reliable and professional estate agent. Thank you, Debbie, for all your help.
17 July 2026
Unprompted review
Reply from Hannells
Hi Heshani!
Thank you for your brilliant review of your moving experience with Debbie and the Alvaston sales team.
We're pleased to see that you found Debbie to be helpful, supportive, professional and provided excellent communication. The team pride themselves on delivering a top service and Debbie in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback and we look forward to working together with you again in the future!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Excellent services
Massive thank you to the Alvaston team for your customer service. Process went smoothly and we always had a prompt feedback in all issues.
We wish you all the very best! Kind Regards, Paulo & Aline
23 July 2026
Unprompted review
Reply from Hannells
Hi Paulo & Aline!
Thank you for your review of your moving experience with the Alvaston sales team.
We're pleased to see that your purchase went through smoothly and that the team provided you with prompt feedback on any issues. They pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback. We wish you all the best in your new home and look forward to being of service to you again in the future when it's time for your next move!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Really professional people.
Really professional people who did everything they could to accommodate us with our requirements.
Communication is extremely important when your are searching for a new home and the Hannells staff have been excellent in keeping us informed and answering our queries, to ensuring our viewings went smoothly.
23 July 2026
Reply from Hannells
Hi Keith!
Thank you for your review of your moving experience with the Chaddesden sales team.
We're pleased to see that you have found them to be professional, that they've kept you informed and have been able to answer all of your questions. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback and we hope you're looking forward to starting an exciting new chapter in your new home!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi Sandra!
Thank you for your review of your moving experience with the Chaddesden sales team.
The team pride themselves on delivering a top service and will be pleased to see that you've awarded them top marks and were happy with the service.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we hope we can be of further service to you again in the future should you have any property needs!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Professional job.
Prompt arrival, polite and knowledgeable. Gave us some good information and point of contact going forward.
22 July 2026
Reply from Hannells
Hi Ed!
Thank you for your review of your valuation experience with Jo and the Chaddesden sales team.
We're pleased to see that you found her to be punctual, polite and knowledgeable. The team pride themselves on delivering a top service and Jo in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Fantastic Service
Joe, was brilliant throughout. Communication was great and overall the service was fantastic. Thank you for everything.
22 July 2026
Reply from Hannells
Hi Carrie-Anne!
Thank you for your review of your moving experience with Joe and the Alvaston sales team.
We're pleased to see that you found Joe to be brilliant throughout, communicating well and providing a fantastic service. The team pride themselves on delivering a top service and Joe in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we wish you a smooth and steady journey towards completion!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Sam was patient kind and understanding…
Sam was patient kind and understanding as well ss knowledgable. Thanks
21 July 2026
Reply from Hannells
Hi Allison!
Thank you for your review of your valuation experience with Sam and the Mickleover sales team.
We're pleased to see that you found Sam to be patient, kind, understanding and knowledgeable. The team pride themselves on delivering a top service and Sam in particular will be delighted to see your comments.
On behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and if there's anything more we can do to help, please feel free to get in touch!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
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