Hamilton & Lewis Reviews 

395
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

What a joke this is. I ordered a jumpsuit that eventually came and was awful. The sizing was all over the place and the quality was so so poor. When asked for a refund they said you can return to Chin... See more

Company replied

Rated 1 out of 5 stars

The shipping experience has been horrible. Ordered on 26 Jan, shipped 29 Jan still have not received. I would highly recommend against FedEx or this seller if that is the only carrier they use. I'd lo... See more

Rated 4 out of 5 stars

Excellent quality as ever sadly on of the bracelets does not resemble its picture on line. Bracelet B322AP/21CM looks almost sand coloured but has turned out to be blue/purple which while being pleasa... See more

Rated 5 out of 5 stars

Absolutely gorgeous bracelet, which my husband loves. He’s had one from here before and it lasted years even without him ever taking it off, which is surprising because it’s leather! So I know they ar... See more

Company replied

Company details

  1. Jewelry Store
  2. Clothing Store

Information provided by various external sources

Hamilton and Lewis is an online jewellery retailer of wedding rings, engagement rings, watch winders and jewellery boxes. Free Delivery. Made in the UK


Contact info

2.9

Average

TrustScore 3 out of 5

395 reviews

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2.9

All reviews

(395)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Order cancelled with no explanation

Order cancelled with no explanation. Still waiting on refund. Very poor service.

26 January 2023
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Reply from Hamilton & Lewis

Seems a little harsh Paul. We placed the order with the supplier as we didnt have stock here only to be told they had now discontinued the item so we cancelled the order and refunded you straight away. We cannot control how long it takes Visa to give the money back to you.

Rated 4 out of 5 stars

I ordered a ring for my son

I ordered a ring for my son, unfortunately shortly afterwards I had an email saying I was being refunded as they did not have enough stock to fulfil my order, which was a shame as I really liked this particular ring. I think it would be better though if this happened at point of purchase, possibly, you should not be able to order and pay for something, if the product is not available.

1 December 2022
Rated 5 out of 5 stars

Fantastic customer service. Beautiful goods .

I bought a Masonic ring with engraving as a gift. Ring and engraving were absolutely beautiful, unfortunately the ring was advertised as coming in a luxury box. Which it was not, it was a cheap plastic box. I emailed Hamilton and Lewis, and I was given a genuine apology, and within 2 days I have received an absolutely stunning gift box, which complements the ring immensely. Fantastic customer service, I am very happy and will definitely use this company in the future.

14 October 2022
Rated 3 out of 5 stars

Disappointed.

Disappointed.
Order was cancelled on 06/09/2022,It would be nice if they had stock before offering it for sale.

6 September 2022
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Reply from Hamilton & Lewis

Unfortunately stock levels change over night and we dont get chance to change it our end. Hopefully it wont put you off ordering again

Rated 5 out of 5 stars

So happy!

Fantastic customer service from Hamilton Lewis, I emailed about a product that was out of stock on their website. They replied swiftly that they had 1 left and that I could buy it from the website now, which I did immediately.

31 August 2022
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Reply from Hamilton & Lewis

Thank you

Rated 1 out of 5 stars

Disappointed

Disappointed. Product ordered not in stock ,but took almost a full week before notified.

29 July 2022
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Reply from Hamilton & Lewis

Not completely true that though is it. The order was placed late friday night so realistically we couldnt put the order to the supplier until the Monday (25th June). We were told they had no stock on the Wednesday (27th) and cancelled and refunded straight away

Rated 5 out of 5 stars

Customer support was very quick and…

Customer support was very quick and responsive to my question.
By the way, I was wondering why you can't have similar ring designs (eg shape of ring head) for the non reversible rings. For instance I liked the square reversible head but wanted a non reversible ring, and those are only available in the round shape

29 June 2022
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Reply from Hamilton & Lewis

Thank you

Rated 5 out of 5 stars

Great Expectation's.

I have been looking for sometime to replace my eight year old leather bracelets, been scrolling through lots off sites & I made the best choice for my replacements. Cheers Rob

28 May 2022
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Reply from Hamilton & Lewis

Thank you

Rated 5 out of 5 stars

Cannot recommend this store enough

Cannot recommend this store enough. Orders, even emailed for time scales and had a response 10 minutes. Super helpful and the quality of the jewelery if fantastic.

6 May 2022
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Reply from Hamilton & Lewis

Thanks

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