Half Price Perfumes Reviews 

787
•
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Terrible service tried to contact through email is not valided ,calling no answer!! On the website does not work!! Been nearly two weeks ive placed my order and nothing, says payment accepted and that... See more

Rated 1 out of 5 stars

Stay Clear of This Company Dont Order. Also trade as Sterling Pharmacy. They advertise products on their website that they do not stock. They take your money. You’re left waiting for a delivery that... See more

Rated 5 out of 5 stars

Have to say I'm a bit surprised by these negative reviews on here! I've been ordering from this website for years and years and never had a problem! The odd time there's a been a mistake or a delay it... See more

Company replied

Rated 3 out of 5 stars

Waited 5 days and still no delivery - contacted Half price perfumes via email and they advised the supplier had a delay in delivery - I advised I didn't want to wait any longer and requested paypal... See more

Company replied

Company details

  1. Perfume Store
  2. Cosmetics Store
  3. Nail Salon
  4. Pharmacy

Information provided by various external sources

We do not solicit or endorse this review site and advise you to contact our customer service team directly


Contact info

3.2

Average

TrustScore 3 out of 5

787 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(787)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No answer fom this company 16 days on

Steer clear of this company unresponsive and order never sent out. Its now been 16 days and am having to go to my creditcard as fraudulent as looking like i will never get my items.

You are liars if this order has been dispatched then why will you not supply the tracking detail? And if it was dispatched on the 12th why did it take 13 days to send out?

15 May 2015
Unprompted review
Half Price Perfumes logo

Reply from Half Price Perfumes

HI your order was shipped to the address supplied on 12th May - it should be with you shortly.

Rated 1 out of 5 stars

Worried

I have ordered a size-able bundle which adds up and now am very worried I've been ripped off. I placed the order on the 23rd April 15. It's the 6th of May today and nothing. No email to explain any delay etc. In my account it just says preparation in progress. Any attempt to link through to email or 'contact us' or details results in "502 Bad Gateway". Looks like a long & messy road ahead. Really don't need the stress. Avoid.

14 May 2015
Unprompted review
Rated 1 out of 5 stars

STAY WELL AWAY.

LEAVE. NO, NO, LEAVE, PRESS BACK.
(I would give it negative stars if this was an option.)
Having read the terrible reviews on this website about half price perfumes, I decided to order from Sterling Pharmacy. Imagine my horror as I was sent a confirmation email about my purchase from Half price perfumes. Don't make the same mistake.

This is no doubt the worst company I have ever had the misfortune of having to deal with. Please, please please, do NOT order ANYTHING from this website. You will not receive your package.
I ordered items from it; my money was sent out but I did not receive my items. I called them, and was rudely sent away with poor excuses such as 'we do not deal with this' and 'the customer service rep is not here'. Zero customer care, no conscience, and absolutely no politeness. Getting a hold of them in the first place is an ordeal in and of itself. Emails were sent out and phone numbers rung to no avail. I had to practically harass them to get through. I am writing this for the sole purpose of warning any poor soul who has landed on this website. Seriously, just leave, they are just out to get your money.

If you're reading this after having placed an order, and are now sweating in your seat, let me offer some advice; contact paypal asap and let them know of your situation, they will be able to offer their assistance and attempt to get you a refund.

13 May 2015
Unprompted review
Rated 1 out of 5 stars

shocking

I placed an order online and waited for about 8 days for it to arrive. When I didn't receive it, I logged on to check the order progress. Apparently the order was still 'being processed', so clearly hadn't even been sent out yet. I wrote to customer service and asked why and about a day later received a standard email notification that my order had been cancelled and I had been refunded. No message from a person, no apology or reason why they had messed me around, taken my money for over a week and not bothered to send out the product or at least refund me if it wasn't in stock. Leaving me waiting for a product that I really needed, when if I had known I could have bought it elsewhere.

13 May 2015
Unprompted review
Rated 1 out of 5 stars

Useless

Ordered my product and paid through PayPal on 25/4. Never received products. Telephone number nobody answers. Bad gateway with email address. No reply on messenger. Do not buy ANYTHING from these people!!!

7 May 2015
Unprompted review
Rated 5 out of 5 stars

Perfume

My perfume arrived in good time, wrapped well and extremely pleased with it and excellent value for money will definitely order from you again

30 April 2015
Unprompted review
Rated 5 out of 5 stars

Great Aftershave

I was really happy if the price of the aftershave I bought.Was good price and chuffed when it arrived with no problems .Will be for sure telling my friends about halfpriceperfumes.co.uk

30 April 2015
Unprompted review
Rated 1 out of 5 stars

Rubbish company

I ordered a clenser for my mum for mothers day but it didn't turn up. I've phoned the company up several times, I also contacted citizens advice bureau. They advised me that half price perfumes were breaking the consumer contract cancellation and additional charges regulations 2014, of which I have informed them of this. Half price perfumes said I would receive a full refund in 48 hours but that was two weeks ago. Now the rubbish company just ignore all of my emails. Disgusting customer service.

22 April 2015
Unprompted review
Rated 1 out of 5 stars

USELESS!!!

Ordered items 2 weeks ago. They've taken my money and nothing has arrived. They don't bother replying to my messages or emails either. Looks like this is a rip off company. AVOID!

22 April 2015
Unprompted review
Half Price Perfumes logo

Reply from Half Price Perfumes

Hi - apologies - this item is on a stock delay - please let us know directly if you would prefer to cancel the order and have a refund. Apologies again for any inconvenience caused.

Rated 5 out of 5 stars

Perfect product, no problems

I'd lost my favourite RayBan sunglasses and because they were a model from about 4yrs ago, was really struggling to find them. I came across Perfume's club and was a little nervous having not heard of the company and seeing a few mixed reviews. I didn't need to worry! The product is genuine and perfect and arrived exactly 1 week after I placed the order. I didn't check any tracking but having logfed back into my account can see it all clearly. I would have no concerns using this company again.

19 April 2015
Unprompted review
Half Price Perfumes logo

Reply from Half Price Perfumes

Thanks for the kind review.

Rated 2 out of 5 stars

Not Happy

Still waiting for items after 9 days now, probably get told they out of stock even though they were shipped on the 8th


Been 11 days now and no reply

17 April 2015
Unprompted review
Half Price Perfumes logo

Reply from Half Price Perfumes

This order was despatched on the 9th April and once again, seems like a delivery error rather than any error on our part directly - we apologise for any inconvenience caused and are in contact with this customer directly now.

Rated 1 out of 5 stars

incompetent liars

The incompetency and lies from this joke of a company are unreal. If you send me an email saying my package has finally been shipped (ordered in March, it's now 26th May!) On 20th May and it STILL isn't here by 26th when I paid for first class postage?! That is a JOKE. Why don't you provide us with the tracking numbers so we can track our packages ourselves? Is it because you haven't actually shipped them as promised?! I'm taking this to a friend at Citizens Advice, look at all the similar terrible reviews on here, your company are treating customers terribly and probably breaking several laws. I think you should be investigated by the proper authorities!

13 April 2015
Unprompted review
Half Price Perfumes logo

Reply from Half Price Perfumes

This customer ordered a pharmaceutical product which has been in very short supply generally recently. Her items were despatched as she has stated and we have been trying to chase them up. The item is a sensitive medical product and is often subject to "disappearance" especially if the customer is known by couriers, postmen etc to order it on a regular basis. We have since been in direct contact with this customer and are trying to help her. We never ignore emails - it takes time to work through requests and so on. Various medical guidelines limit the amount of this product that we can send in a certain time period and we have a duty of care to make sure re-sending or refunding is the correct procedure in each case.

Rated 1 out of 5 stars

Wrong items supplied

I ordered 4 x hair dye but was sent the wrong ones. Have contact them via their website & via email but no response. Very disappointed / annoyed. Still awaiting reply & the right products to be supplied.

REPLY TO HALFPRICEPERFUMES: I received Clairol Nice N Easy Natural Light Ash Blonde (almost the same, but not the 'Perfect 10' that I ordered). I would like the 'Perfect 10 & for the wrong items to be collected please.

20 March 2015
Unprompted review
Half Price Perfumes logo

Reply from Half Price Perfumes

HI -sorry to hear that there has been an error - you ordered : Clairol Nice 'n' Easy Perfect10 9A - Light Ash Blonde

what did you receive ?

Rated 5 out of 5 stars

Good Vaule

I find this company is very good value and a large choice. Always been very pleased.

20 March 2015
Unprompted review
Half Price Perfumes logo

Reply from Half Price Perfumes

Thank You !

Rated 5 out of 5 stars

Excellent Service and Prices

All I can say about all halfpriceperfumes is they give an excellent service. It was the first time I used the site but would certainly use them again and also recommend them to my friends.

13 March 2015
Unprompted review
Half Price Perfumes logo

Reply from Half Price Perfumes

Thanks very much for your comments.

Rated 5 out of 5 stars

Excellent range of products with service to match

Ordered some aftershave from this website. The products were a competitive price, excellent quality and ordering was quick and easy. I was very pleased with the service and the prices of some of the products, I will definitely use again - hassle free reliable shopping.

11 March 2015
Unprompted review
Half Price Perfumes logo

Reply from Half Price Perfumes

Thank you for taking the time to write this review - we appreciate it !

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look