Half Price Perfumes Reviews 

787
•
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Terrible service tried to contact through email is not valided ,calling no answer!! On the website does not work!! Been nearly two weeks ive placed my order and nothing, says payment accepted and that... See more

Rated 1 out of 5 stars

Stay Clear of This Company Dont Order. Also trade as Sterling Pharmacy. They advertise products on their website that they do not stock. They take your money. You’re left waiting for a delivery that... See more

Rated 5 out of 5 stars

Have to say I'm a bit surprised by these negative reviews on here! I've been ordering from this website for years and years and never had a problem! The odd time there's a been a mistake or a delay it... See more

Company replied

Rated 3 out of 5 stars

Waited 5 days and still no delivery - contacted Half price perfumes via email and they advised the supplier had a delay in delivery - I advised I didn't want to wait any longer and requested paypal... See more

Company replied

Company details

  1. Perfume Store
  2. Cosmetics Store
  3. Nail Salon
  4. Pharmacy

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3.2

Average

TrustScore 3 out of 5

787 reviews

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3.2

All reviews

(787)

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Rated 1 out of 5 stars

NOT RECEIVED ITEM

If I had bothered to read reviews would never of placed an order. But because this company has taken money from my account before they shipped order I will be reporting them.
No response from them I can assure this company I will be getting my money back.
Watchdog might be interested in this company.

4 September 2015
Unprompted review
Half Price Perfumes logo

Reply from Half Price Perfumes

The order was shipped 16/9/15

Rated 1 out of 5 stars

Perfume order

Same story as most of the other reviews. Shocking customer service. Ordered three weeks ago and nothing.....DO NOT USE THIS WEBSITE!

29 August 2015
Unprompted review
Half Price Perfumes logo

Reply from Half Price Perfumes

Reply: We apologise for the delay – your order will be shipped out to you next week. Most orders are shipped within 24 hours - occasionally we have delays with specialized products.

Rated 1 out of 5 stars

ABSOLUTE RUBBISH

I think this company is a scam. I placed an order on 1 August, expecting dispatch within 24 hours. It is now 11 August and I have heard nothing. I have emailed several times and had no reply, despite threatening to publish a negative review. I have rung and the telephone is never answered. Do not ever buy anything from this company.

11 August 2015
Unprompted review
Half Price Perfumes logo

Reply from Half Price Perfumes

Reply: We were experiencing a stock delay with the items this customer ordered. We spoke with the customer through several emails as the best solution for the problem – we managed to ship out the order and grant their requests for the problems that occurred.

Rated 1 out of 5 stars

Very disappointed

Very disappointed; used to have brilliant service from this website, but I placed an order in early July & have never received it, sent three emails; no response, can't get through on the phone, left a message on their Facebook page; nothing. They may deliver worldwide, but I only live in Kent!

7 August 2015
Unprompted review
Half Price Perfumes logo

Reply from Half Price Perfumes

Reply: Many apologies for the inconvenience. Our suppliers had a stock delay and some items that were ordered was discontinued, so there was no way of getting them – we have refunded the customer for their order.

Rated 5 out of 5 stars

Super website.

This was a birthday present, it arrived in time, as stated. Priced well below the high street, easy website, would recommend this company.

5 August 2015
Unprompted review
Rated 2 out of 5 stars

ADVERTISING AS 'IN STOCK' WHEN PRODUCTS ARE SOLD OUT!

This is not my first experience with this company and I ask myself 'why go back?'
For the few items that are available at a great discount, it is really not worth it for the shocking customer services and the hassle of returning the 'replacements' at my own cost when items are VERY OFTEN sold out! Why do they advertise as 'In stock' when they are clearly sold out? This is their way of getting customers to purchase certain items, then they replace them with very cheap and awful alternatives.
Nail colours you would never wear and beauty products in boxes that look like they have been in storage for years!
A poor customer experience and the customer service is non existent.

4 August 2015
Unprompted review
Rated 1 out of 5 stars

Where is my order and customer services

This is the most shocking company i have ever used. I have been trying to contact them for a week by email and calling customer service. I have had no luck with either. I have no idea where my order is as they have the incorrect address on the invoice and i can't get hold off them to change it to the correct address.

3 August 2015
Unprompted review
Rated 1 out of 5 stars

Where is my order?!

I ordered from this website on the 18th of June, and it's now the 28th of July and I have not received my items. I have emailed multiple times, and neither of those times have I received a reply. I have been given no information on the whereabouts of my order, the only information I have is that the status is "Preparation in Progress" of which is has been for over a month now. I will not be ordering from this company again if this is not sorted soon.

28 July 2015
Unprompted review
Rated 5 out of 5 stars

Cheap!

No problems ordering items and happy to get a cheaper deal than anywhere else I could find.

23 July 2015
Unprompted review
Rated 1 out of 5 stars

SENT RANDOM ITEMS AS REPLACEMENT FOR MY ORDER!

I have just received my first delivery from you. I paid £4.99 for delivery and expected what I ordered! Only 1 of the 7 items I ordered are enclosed with this delivery. You have sent other random items that I cannot use as a proposed replacement. I do not want these items. i tried calling but there was no answer to the telephone. I would like a refund.

23 July 2015
Unprompted review
Rated 5 out of 5 stars

Good Perfume

I ordered some perfume for a good price they arrived in reasonable time. I was happy with what I received.

22 July 2015
Unprompted review
Rated 2 out of 5 stars

Where is MY ORDER

I have contacted this company soooo many times. Placed order 24/06/15 and it "states" in their "terms n conditions" orders will be sent out within 24 hours. Today 17 July 2015...haven't received anything. Have made repeated emails to enquire about order..no positive news as yet.
Tried to call them today 3 times...just kept ringing out..and then cut off.

17 July 2015
Unprompted review
Half Price Perfumes logo

Reply from Half Price Perfumes

Reply - Hi, many apologies for the delay. We were experiencing a stock delay from our suppliers for the Jean Paul Gaultier MaDame 30ml ; however this has now been resolved and we will be able to ship out your order.
Sorry for the inconvenience.

Rated 1 out of 5 stars

Havent recieved my order

its been a month and i have no information on my order and no tracking number,please tell me what is going on.i have left so many messages with no reply .

17 June 2015
Unprompted review
Half Price Perfumes logo

Reply from Half Price Perfumes

Reply – Hi, your parcel was delivered to you and signed for on the 30th June by DPD. We apologise for the Delay.

Rated 1 out of 5 stars

No Delivery, No refund, No response

DO NOT ORDER FROM THIS WEBSITE. I ordered 3 Moisturisers on 20th April, received an email on 27th saying no stock left and would I like a refund. I emailed back on 2nd May saying I would like a refund. Despite a number of follow up emails and messages no further response and no refund - I have now been waiting over 6 weeks. Absolute nightmare - this is either a total SCAM or a company in meltdown but either way AVOID!!!

13 June 2015
Unprompted review
Half Price Perfumes logo

Reply from Half Price Perfumes

Reply – Hi, we do apologise for the inconvenience caused . We have now managed to find the email and refund the customer.

Rated 1 out of 5 stars

SCAM AVOID!!

i made an order for 3x hair gel and received no order number or any confirmation. A day later my paypal account was accessed my paypal account changed my password ( i was silly enough to use same password and email address)
I did not receive any goods and was advised by paypal to report the indecent to action fraud, which i have done.
There are other reviews of the same things happening to other people so AVOID AT ALL COSTS. And if this has happened to you then please report them to action fraud (Police)

29 May 2015
Unprompted review
Rated 5 out of 5 stars

Pleased

Great service - simple to order, pay and item was received well within the estimated time. Very happy customer.

22 May 2015
Unprompted review
Rated 1 out of 5 stars

unreliable company

I made my order 2015.04.30 and still waiting for it...I can not get any explanation or smth from them. I have send several messages, but customerservice doesn't answer. I am very disappointed and feeling dumb to order from them...and am feeling sorry for the lost money...

22 May 2015
Unprompted review

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