I had bought a LIM jacket from Haglöfs a little over a year ago, and noticed a tear that could have been caused by me or by a material fault. So I contacted customer service, and they replaced the jac... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought a Haglofs GoreTex jacket a few years back which has been great, smashed mountains all over the UK and Europe and was gutted when my zip started to malfunction. Spoke to Vuong at customer servi... See more
Company replied
I recently contacted Haglöfs regarding my Duality AT3 boots. I was missing the interchangeable midsoles and reached out to see if I could purchase them. To my surprise, the customer service team (shou... See more
Company replied
I've a few pieces of Haglöfs equipment including a vintage pair of Couloir 2 goretex sallopetes. On my return from a ski trip I went to remove the braces to wash the pants and a plastic buckle sna... See more
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Company details
Written by the company
We come from Sweden, a country of extreme weather and extensive landscape. Where rolling lowlands and running rivers give way to thick forests and snow-capped mountains. A place where the outdoors isn’t just a far off place, it’s in the fabric of our culture and community. We explore with curiosity and a commitment to creating gear that will support anyone, anywhere in their own outdoor adventure—from walking through the forest to reaching the peak of a mountain. An attitude of innovation is at the core of our history. We were founded in 1914 by Wiktor Haglöf, a visionary with a dream and a toolbox. A carpenter by trade, Wiktor was determined to create a backpack that would withstand the necessary journeys through the country, no matter the conditions. From humble beginnings, our story evolved, and so did our offering. Seeking constant progress, we’ve ventured into new territory, creating technical designs that set a new standard in craftsmanship and committing to do all we can to ensure that the outdoors will still be there for future generations to explore. We’ve pioneered a new standard for perfection, but, like Wiktor, we never stop innovating.
Contact info
Sweden
- www.haglofs.com
4.8
Excellent
505 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very fast response and sorted out broken zip
Very fast response and sorted out broken zip problem.
26 February 2026
Unprompted review
Reply from Haglöfs
Hej,
Thank you so much for taking the time to write us a review! We're so happy to hear that you are satisfied with our service and that we could solve your problem with the broken zip quickly.
Wishing you a lovely day!
Haglöfs
Customer Service
Excellent
Excellent, prompt service for ordering, delivery and returns. Highly recommend this company and the good quality of their products.
26 February 2026
Unprompted review
Reply from Haglöfs
Hej Lynne
Thank you so much for your kind words! We’re delighted to hear that you were happy with our ordering process, delivery, and returns service. It means a great deal to us that you appreciate the quality of our products. Thank you for your recommendation, we truly look forward to serving you again!
Kind regards
Haglöfs Customer Service
Great customer service.
Had a problem with a tear in the fabric seam in a boot. Noel was great and the boot has been replaced. Really good customer service.
17 February 2026
Unprompted review
Reply from Haglöfs
Hej Anne,
Thank you so much for your kind words!
We’re sorry to hear about the issue with the seam, but we’re very glad we could resolve it quickly for you.
Providing great customer service is very important to us, and we truly appreciate you taking the time to share your experience.
If you ever need anything in the future, we’re always here to help!
All the best wishes,
Haglöfs
Customer Service
I had serious splits in my boots that…
I had serious splits in my boots that allowed water in .. so not good!
Once I’d provided proof of damage and purchase I was sent a new pair of boots (to the UK) as replacement .. which was brilliant, even though the boots were 18 months old. I was also reassured that if such a problem occurred again to get back in touch!
Excellent customer service. Thankyou.
18 February 2026
Unprompted review
Reply from Haglöfs
Hi Frances,
Thank you so much for your kind feedback, we really appreciate it.
We’re sorry your boots developed splits, but we’re glad we could resolve it quickly and get a replacement pair to you in the UK. If you ever experience any issues again, please don’t hesitate to get in touch, we’re always happy to help.
Kind regards,
Haglöfs Customer Service
Great customer care for broken zipper
Great customer care for broken zipper.
Contacted the support via the form on the contact page.
Shortly after a ticket was opened and Noel replied to me with a video tutorial + offering to send a new free zipper.
Great after sale & customer care.
Zipper should be home shortly.
17 February 2026
Unprompted review
Reply from Haglöfs
Hej Leo,
Thank you so much for taking the time to write us a review! We're so glad to hear that you are satisfied with our service.
Hope you enjoy your day!
Haglöfs
Customer Service
Fabulous customer service
Fabulous customer service. Very prompt and helpful
16 February 2026
Unprompted review
Reply from Haglöfs
Hej,
Thank you so much for your kind words! We’re really happy to hear that you had a great experience with our customer service. We truly appreciate you taking the time to share your feedback!
All the best,
Haglöfs
Customer Service
Reply from Haglöfs
Hej,
Thank you so much for your kind words! We're thrilled to hear that you're happy with the quality and durability of our jackets. Your support means a lot to us!
Wishing you a lovely day,
Haglöfs
Customer Service
Repairing a backpack
The customer service was easy, fast and kind. They clearly support repairing, which is a sustainable value that I appreciate a lot. I'm beyond happy with communication w/Noel. :)
11 February 2026
Unprompted review
Reply from Haglöfs
Hej Tarina,
Thank you so much for taking the time to share your thoughts. We're so glad to hear that you are satisfied with our service.
All the best wishes!
Haglöfs
Customer Service
Good Customer Service
When UPS delivered my parcel to the wrong address, the Haglofs customer service team were very helpful and supportive. They sent out a replacement package which was with me in under 3 days. The product is of a high quality, I would definitely buy again.
6 February 2026
Unprompted review
Reply from Haglöfs
Hej Ethan,
Thanks so much for your kind review!
We’re glad we could sort things out quickly and that you’re happy with both the product and our service. Your words truly means a lot to us!
All the best wishes,
Haglöfs
Customer Service
Super service from Vuong
Super service from Vuong. Thanks Haglofs really appreciate your help
2 February 2026
Unprompted review
Reply from Haglöfs
Hej,
Thank you for your kind feedback!
We’re very happy to hear that our customer service team was able to help you quickly and that you’re pleased with the outcome. We truly appreciate you taking the time to share your experience.
Wishing you all the best!
Haglöfs
Customer Service
Excellent customer service
Excellent customer service: quick, clear, and very professional response. They helped me immediately and resolved the issue with great courtesy. Very satisfied!
6 February 2026
Unprompted review
Reply from Haglöfs
Hej,
Thank you so much for your kind feedback! We’re really happy to hear that you were satisfied with our customer service and that we could resolve the issue quickly. Your words truly mean a lot to us.
Have a lovely day!
Haglöfs
Customer Service
Always the best!
2 February 2026
Unprompted review
Reply from Haglöfs
Hej Sebastiano,
Thank you so much for your kind review! We’re really happy to hear that you had a positive experience with our customer service.
All the best wishes!
Haglöfs
Customer Service
Great products and fantastic customer…
Great products and fantastic customer service.
4 February 2026
Unprompted review
Reply from Haglöfs
Hej Pauline,
Thank you for your kind review! We’re delighted to hear that you’re happy with both our products and our customer service. We really appreciate you taking the time to share your experience!
Wishing you all the best,
Haglöfs
Customer Service
Frida is the best! Ty!!
Frida is so helpful and kind! Thank you so much!
5 February 2026
Unprompted review
Reply from Haglöfs
Hej Jessica,
Thank you so much for your kind review! We’re really happy to hear that you had a positive experience with our customer service. Feedback like this truly means a lot to us, thank you for taking the time to share it!
All the best wishes,
Haglöfs
Customer Service
Very reactive and good support
Very reactive and good support.
Found the issue to repair the zipper of a jacket long after the guarantee. Shipped the part twice after the first one got lost.
10 January 2026
Unprompted review
Reply from Haglöfs
Hej Tim,
Thank you so much for taking the time to write a review! We’re happy we could assist with the zipper repair and that you’re satisfied with our service. We truly appreciate your kind words!
All the best wishes,
Haglöfs
Customer Service
Spare part - Good experience
I lost a strap on my backpack without me noticing, or it may have never been there to begin with. Reached out for a spare part. It got replaced quickly, smooth experience.
29 January 2026
Unprompted review
Reply from Haglöfs
Hej Mads,
Thank you so much for taking the time to write us a review. We're so glad to hear that we could help you with a replacement strap and that you were satisfied with our service.
Wishing you all the best!
Haglöfs
Customer Service
Top level
Best experience ever with this customer support. I bought a jacket which started to lose a strange amount of feathers after a few days.
I contacted the customer care and they offered me a refund or a new jacket.
I choose the second option cause I love this jacket.
Thank you very much, appreciated your care.
I’ll buy again, for sure.
28 January 2026
Unprompted review
Reply from Haglöfs
Hej Sara
Thank you so much for taking the time to share your experience!
We’re really happy to hear that you love the jacket and that our customer care team could help resolve the issue quickly. Things like this matter a lot to us, and we always want you to feel confident and well taken care of.
Your kind words truly mean a lot — and we’re so glad to hear you’ll be shopping with us again. Enjoy your jacket, and thanks again for choosing us!
Kind Regards
Haglöfs Customer service
Faith restored!
I had been a little disappointed that the Skuta walking boots had split after 18 months, but Haglofs customer service restored my faith entirely - they responded rapidly, helpfully and arranged for replacement boots very quickly. Customer service as impressive and hassle-free as this is sadly rare nowadays. I feel that Haglofs are a responsible and decent company, based on this experience.
28 January 2026
Unprompted review
Reply from Haglöfs
Hej,
Thank you very much for taking the time to share your experience. We’re truly sorry to hear about the issue with your Skuta boots, but we’re really pleased that we were able to resolve the situation quickly and to your satisfaction.
Your kind words means a lot to us, and we’re grateful for the opportunity to restore your confidence in Haglöfs. Feedback like yours motivates us to keep improving. Thank you again for your trust and support!
All the best wishes,
Haglöfs
Customer Service
Excellent Customer Services
My issue was resolved promptly, no unnecessary back and forth, their customer services were excellent.
22 January 2026
Unprompted review
Reply from Haglöfs
Hej Justin,
Thank you so much for your kind words! We're really happy to hear you had a great experience with our customer service, that's exactly what we aim for.
Don't hesitate to reach back if you ever need anything else or have any questions. We're always here to help!
All the best wishes,
Haglöfs
Customer Service
Reply from Haglöfs
Hej Tristan!
Thank you very much for your nice review!
How nice to hear that you found our service to be both fast and friendly, it means a lot to us. You are always welcome to contact us again if we can be of any help.
Kind regards,
Haglöfs Customer Service
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