I had bought a LIM jacket from Haglöfs a little over a year ago, and noticed a tear that could have been caused by me or by a material fault. So I contacted customer service, and they replaced the jac... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought a Haglofs GoreTex jacket a few years back which has been great, smashed mountains all over the UK and Europe and was gutted when my zip started to malfunction. Spoke to Vuong at customer servi... See more
Company replied
I recently contacted Haglöfs regarding my Duality AT3 boots. I was missing the interchangeable midsoles and reached out to see if I could purchase them. To my surprise, the customer service team (shou... See more
Company replied
I've a few pieces of Haglöfs equipment including a vintage pair of Couloir 2 goretex sallopetes. On my return from a ski trip I went to remove the braces to wash the pants and a plastic buckle sna... See more
Company replied
Company details
Written by the company
We come from Sweden, a country of extreme weather and extensive landscape. Where rolling lowlands and running rivers give way to thick forests and snow-capped mountains. A place where the outdoors isn’t just a far off place, it’s in the fabric of our culture and community. We explore with curiosity and a commitment to creating gear that will support anyone, anywhere in their own outdoor adventure—from walking through the forest to reaching the peak of a mountain. An attitude of innovation is at the core of our history. We were founded in 1914 by Wiktor Haglöf, a visionary with a dream and a toolbox. A carpenter by trade, Wiktor was determined to create a backpack that would withstand the necessary journeys through the country, no matter the conditions. From humble beginnings, our story evolved, and so did our offering. Seeking constant progress, we’ve ventured into new territory, creating technical designs that set a new standard in craftsmanship and committing to do all we can to ensure that the outdoors will still be there for future generations to explore. We’ve pioneered a new standard for perfection, but, like Wiktor, we never stop innovating.
Contact info
Sweden
- www.haglofs.com
4.8
Excellent
505 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Really responsive & helpful
Really responsive & helpful, Annelie was very nice to deal with. Thank you 🙏
30 March 2026
Unprompted review
Reply from Haglöfs
Hej!
Thank you very much for your nice review! We are really happy to hear that you found our service to be both fast and helpful. We will of course make sure that your feedback reaches Annelie!
Please do not hesitate to contact us if we can be of any further assistance to you!
Kind regards,
Haglöfs Customer Service
Haglofs is by far the best customer…
Haglofs is by far the best customer service I have had from any retailer. Keeps me coming back and willing to pay the prices!
31 March 2026
Unprompted review
Reply from Haglöfs
Hej Zak,
Thank you so much for your kind words! We’re really happy to hear that you’ve had such a great experience with our customer service. It means a lot to us that you choose to come back to Haglöfs, and we truly appreciate your trust and support.
All the best wishes!
Haglöfs
Customer Service
Noel, Noel - not just for Christmas
I've a few pieces of Haglöfs equipment including a vintage pair of Couloir 2 goretex sallopetes. On my return from a ski trip I went to remove the braces to wash the pants and a plastic buckle snapped. It wasn't a standard buckle so on Sunday I contacted customer services asking if it was possible to buy replacements for a 15 year old garment.
First thing Monday morning, Noel from customer services contacted me and asked me how many I needed and that they will send them out for free!
So 15 years on i consider that brilliant customer service.
30 March 2026
Unprompted review
Reply from Haglöfs
Hej Pat,
We’re really happy to hear that your Haglöfs gear is still going strong after all these years. That’s exactly what we aim for! It’s also great to know that Noel was able to help you quickly and get those replacement parts sorted out.
We truly appreciate you taking the time to share your experience, and we hope your trousers will continue to serve you well on many more ski trips to come!
Warm regards
Haglöfs
Customer Service
Excellent customer service and response…
Excellent customer service and response to my query
25 March 2026
Unprompted review
Reply from Haglöfs
Hej Sarah,
Thank you so much for your kind words! We're so glad to hear that you are satisfied with our customer service.
All the best,
Haglöfs
Customer Service
Great quality, easy to order online
I just got my first pair of hiking pants... and my second pair of hiking pants too. Such great products, great customer service, I didn't think ordering (and returning) items from overseas will be this easy and fast, 0 complaints. All the items are great quality, very reasonably priced compared to what you can find elsewhere for this level. The fabrics are super strechy, so the fits are just way more flattering than your usual hiking pants, and the sizing is great, I got 38 (L), which is a little bit longer, and it's just feels tailor made go me, it's nice to have this level of nuance in sizing, so you're extra comfy on the trail!
26 March 2026
Unprompted review
Reply from Haglöfs
Hej Julia,
Thank you so much for your kind and detailed review!
We’re absolutely delighted to hear that you’re happy with both your hiking pants and your overall experience with us.
Thanks again for your support, and we hope you enjoy many great adventures in your new gear!
Warm regards
Haglöfs
Customer Service
I have had various Haglofs items and…
I have had various Haglofs items and they have always been great. Their customer service is also excellent. It’s been a pleasure. Thanks.
25 March 2026
Unprompted review
Reply from Haglöfs
Hi!
Thank you so much for your kind words – it truly means a lot to us! We’re delighted to hear that you’ve had such a positive experience with both our products and our customer service.
It’s been a pleasure serving you as well, and we hope our gear continues to accompany you on many great adventures ahead.
Thanks again!
Best regards
Haglöfs Customer Service
excellent product and brilliant after…
excellent product and brilliant after support
20 March 2026
Unprompted review
Reply from Haglöfs
Hej Russell!
Thank you so much for your lovely review! We are really happy to hear that you are satisfied with both the product and our service, it means a lot to us.
If there is anything else we can help you with in the future, you are always welcome to contact us.
Wishing you many wonderful adventures ahead!
Kind regards,
Haglöfs Customer Service
Reply from Haglöfs
Hej Rachel,
Thank you so much for your kind words! We're really happy to hear that you are satisfied with our customer service.
Warm regards
Haglöfs
Customer Service
Great products and fantastic service.
On looking for a new lightweight jacket for my wife I chose Haglöfs, the parcel went missing and customer services launched an investigation right away, my issue was resolved quickly and the new jacket is perfect, warm, well fitting, well made and importantly for her, very light. Great service from start to finish.
19 March 2026
Unprompted review
Reply from Haglöfs
Hej Allan,
Thank you so much for your kind review! We’re really sorry to hear that your original parcel went missing, but we’re glad our customer service team was able to resolve the issue quickly for you.
It’s great to hear that the new jacket met your expectations. We hope your wife enjoys wearing it for a long time to come.
Thank you again for your patience and for choosing Haglöfs!
Warm regards
Haglöfs
Customer Service
Great customer service.
19 March 2026
Unprompted review
Reply from Haglöfs
Hej Tom,
Thank you so much for taking the time to write a review! We're so glad to hear that you are satisfied with our customer service.
Warm regards
Haglöfs
Customer Service
Great response from the team
Great response from the team.
Great information helping me make the right choice.
18 March 2026
Unprompted review
Reply from Haglöfs
Hej,
Thank you so much for your kind words! We’re really glad to hear that the information was helpful and supported you in making the right choice. Don’t hesitate to reach out if there’s anything else we can assist you with — we’re always happy to help!
Take care
Haglöfs Customer Service
Unfortunately UPS made a mistake when…
Unfortunately UPS made a mistake when delivering the package, but the customer service at Haglöfs is superb! Really great to see that nowadays where many companies don‘t act accordingly‘
16 March 2026
Unprompted review
Reply from Haglöfs
Hej Jann,
We’re sorry to hear about the issue with the delivery, but we’re really glad that our customer service team could help resolve the situation and leave you with a positive experience.
Your feedback means a lot to us, and we truly appreciate you taking the time to share it. We hope you’ll enjoy your purchase!
All the best wishes!
Haglöfs
Customer Service
Quick respons
A quick, thorough, and easy-to-understand response — exactly what I appreciate in support.
16 March 2026
Unprompted review
Reply from Haglöfs
Hej Magnus
Thank you so much for your kind words! We’re really happy to hear that you had a great experience with our customer service. We truly appreciate you taking the time to share your feedback!
Warm regards
Haglöfs
Customer Service
Excellent customer service from Noel
Excellent customer service from Noel! I had some difficulties with an order and he went above and beyond to rectify the issue with minimum inconvenience to myself.
12 March 2026
Unprompted review
Reply from Haglöfs
Hej Rachel,
Thank you for your kind feedback!
We’re very happy to hear that our customer service team was able to help you and that you’re pleased with the outcome. We truly appreciate you taking the time to share your experience.
Warm regards
Haglöfs
Customer Service
Not Worth the Price – A Disappointing Experience with a Winter Parka
Floda Mimic Parka Men – Review
Purchased on 13 September 2025, first worn early November 2025
I purchased a winter parka, the Floda Mimic Parka Men, for £264, reduced by 50% from its original price. Regrettably, the quality has been extremely disappointing—far below what one would reasonably expect at this price point.
The zip appears to be made from very low-grade materials and ceased functioning properly after only a few weeks of use. More concerningly, during heavy rain, water leaks through the seams to such an extent that the inside of the jacket, particularly around the sides, becomes wet. The parka could not be used effectively over the winter and was unsuitable even to donate to a charity shop.
I find it difficult to understand how this product could be marketed at an original price of £600. Even at the discounted price, I do not feel it represents good value for money. Due to an unseasonably warm period following the purchase, I was unable to assess the product in typical winter conditions within the return window, and therefore missed the opportunity to return it. As a result, I have been left with an item that has proven unsuitable after only a short period of use.
Based on my experience, I would advise others to exercise caution when considering similar products from this brand, particularly winter parkas, as the quality may not meet expectations. The overall positive reviews available online did not prepare me for the product to be of such poor quality.
1 November 2025
Unprompted review
Reply from Haglöfs
Hej!
Thank you very much for sharing your experience, and for already being in contact with our customer service. We are really sorry to hear that your Floda Mimic Parka has not met your expectations.
We understand how frustrating it must be when a product does not work as intended, especially in winter conditions when you need to be able to trust your garment.
Regarding the jacket letting water through, we would like to clarify that the Floda Mimic Parka is designed as an insulating winter jacket and is not completely waterproof. It has a water-repellent treatment for light moisture, but is not intended for heavy or persistent rain. We fully understand that this may be experienced as a disappointment if expectations had been different.
We are grateful that you took the time to raise this, and your feedback is important to us in our continued work with both products and clearer communication.
Thank you again for sharing.
Kind regards,
Haglöfs Customer Service
Fantastic customer service from Noel!
11 March 2026
Unprompted review
Reply from Haglöfs
Hej Neil,
Thank you so much for taking the time to write us a review. We're so glad to hear that you are satisfied with out customer service.
All the best wishes!
Haglöfs
Customer Service
I reached out asking for parts to…
I reached out asking for parts to improve my skiing bag, and they were super quick and sent me the parts I wanted for free!!! Absolutely love this brand.
11 March 2026
Unprompted review
Reply from Haglöfs
Hej,
Thank you so much for your kind words! We're really glad we could help with the parts for your ski bag. It's great to hear that the process was quick and easy for you. We truly appreciate your support and hope your bag serves you well on many future ski trips!
All the best wishes!
Haglöfs
Customer Service
Exceptional customer service and sustainable approach!
I recently contacted Haglöfs regarding my Duality AT3 boots. I was missing the interchangeable midsoles and reached out to see if I could purchase them. To my surprise, the customer service team (shoutout to Noel!) offered to send me the spare parts. It’s rare to see a brand that truly stands by its "repairability" and sustainability claims. Great product, even better people. Highly recommended!
3 March 2026
Unprompted review
Reply from Haglöfs
Hej Artur,
Thank you so much for your kind words! We’re really happy to hear that you had a great experience with our customer service. We truly appreciate you taking the time to share your feedback!
All the best wishes,
Haglöfs
Customer Service
Annellie from Haglofs has been very…
Annellie from Haglofs has been very helpful. Advised and answered my questions. I’m happy that she took the time to read and answer my questions thank you Annelie. ;)
26 February 2026
Unprompted review
Reply from Haglöfs
Hej Maria,
Thank you so much for taking the time to write us a review!
We’re very happy to hear that you are satisfied with our customer service and that we provided the support you needed.
If you have a moment, we would also love to know if there’s anything we could have done differently to make your experience a full 5-star one. Your feedback helps us improve and continue delivering the best possible service.
All the best wishes!
Haglöfs
Customer Service
Great service from customer support
Great service from customer support. Many Thanks!
26 February 2026
Unprompted review
Reply from Haglöfs
Hej
Thank you for your feedback!
We’re glad to hear you’re happy with our customer support. Don’t hesitate to reach out if you need anything in the future.
Best Regards
Haglöfs Customer service
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