Gypsumtools logo
Visit website

Gypsumtools Reviews 96

•
TrustScore 4 out of 5

3.9

Tool Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Bought the level 5 ..10 & 12" box set with extendable brake handle & pump ...all parts came perfectly packaged with no damaged and super quick delivery.... Would definitely highly recommend and will b... See more

Rated 1 out of 5 stars

Terrible customer service. Ordered an item and paid extra for next day. Had to chase this after 3 days and was promised a call back, never received one. Chased again and informed there had been an err... See more

Rated 5 out of 5 stars

Bought some 65ltr builder's buckets to replace crappy trugs from elsewhere, used for clay work. These buckets are fabulous, built to work hard and long, and arrived quickly. Thankyou guys👍

Rated 5 out of 5 stars

Good selection on website with competitive pricing, had a bit of an issue with a delivery but was dealt with and sorted in no time at all. AA++

Company details

  1. Tool Store

Written by the company

Gypsumtools.com is the UK Drylining Superstore of choice, also providing a wide range of plastering products from brands such as Nela, Marshalltown, Flex & many more. Gypsumtools.com is also the UK distributor of Level 5, you can benefit from low prices, excellent customer service and worldwide shipping.

Contact info

3.9

Great

TrustScore 4 out of 5

96 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

AVOID AVOID AVOID…i ordered a level 5…

AVOID AVOID AVOID…i ordered a level 5 flat box combo kit and it was not delivered on the set date and now they have not refunded me over a week ago.
I now have to get paypal involved to try and get my money back….AVOID….

1 April 2025
Unprompted review
Gypsumtools logo

Reply from Gypsumtools

Hi David, we organised for the goods to be dispatched on the correct date, DHL notified us they "attempted" delivery on the 3rd of April, then again on the 4th of April which was refused upon delivery. We put our trust in the couriers and on occasion they can let us down. In terms of payment issues we can see you disputed the transaction directly through PayPal on the 3rd of April, which can prolong the situation. The money has been sent back, furthermore we do apologise for your recent experience.

Rated 1 out of 5 stars

Attention

Hi , it’s been a while since I received my goods , I’d ordered 3 items.
X2trowels
X1 bucket trowel

Unfortunately I only received the nela steel trowel and the Refina bucket trowel for some reason, the missing item is a super flex plastering trowel. I have the pictured email so can clarify the photographed box left on delivery

Many thanks

23 February 2025
Rated 1 out of 5 stars

Ordered handle and 2 boxes

Ordered handle and 2 boxes! 7inch box was not delivered and no info was given to me, after i emailed they said it was broken and will send it next week, still no box. No info or reply after 3 emails.

27 February 2025
Rated 2 out of 5 stars

Item missing

Item missing and didn’t let me know it was out of stock till I got in touch but sent out a replacement in a bigger size

23 January 2025
Rated 1 out of 5 stars

Awful delivery service

Ordered a nela flex trowel on 27/12, paid next day delivery of £8+, I understand that over Christmas might have a delay but only received my item on 10/1,DHL’s communication has been shocking, had emails since 6/1 say the driver will deliver today, tracking email never worked, Then the day I hear nothing, I randomly call in the shop ( collection point) to see if they know anything, they claim it came in today (10/1)

27 December 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look