Genève Aéroport Reviews 

Utterly shocking airport. Just won’t bother coming to Switzerland. 2 hours to queue to get into a country that has nothing going for it.

For a country so well developed this airport is so under developed. The queue for passport has taken 3hours, which is so backwards compared to literally any other airport.
How they can have no investment for more kiosks or e-gates is beyond me, considering the amount of footfall this airport will have.
Fly elsewhere.

Huge cues on arrivals, only 2 passport officers and a cue of hundreds.
Huge cues on Arrivals to check in. Once you check in you cue for a bus to the other terminal. Then you walk for ages to get to passport control. Huge cues at passport control , then cue for another bus to bring you back to the original terminal.. seriously??
And this is consistently poor every year for ski holidays.
Easily the worst organised airport I’ve ever been to.

I arrived on a Saturday amidst the skiing scrum. Passport queue was one hour thirty minutes, they had 4 passport desks open and automated passport gates were not operating. I left on a Wednesday morning when the airport was much quieter. Exactly the same passport control experience, except they had a chap telling you which gate to use, which really made a huge difference. The internet is terrible and the 5G connection worse than useless. For a city that hosts hundred of international organisations it seems incredible that no one cares about the airport experience. It has always been a dreadful airport, and proudly remains so to this day

What a way to welcome your guests! Hours of queuing and then chaos in the baggage hall, It felt like I was visiting a third world country. Interesting that Swiss passport holders can use the electronic gates when they come to the UK. Whoever is responsible for this shambles should hold their heads in shame.

Chaotic drop off, chaotic car rental return with infrequent buses, terrible food selection, dated, dirty, just a mess really. Whoever manages this place should be fired immediately.

Medium sized airport with the design and organisation of the airport terrible for modern flyers. Those on transfers have to leave the main airport terminal to check back in. If you arrive in the evening and your next flight is in the morning you have to sit with the numerous homeless trying to keep warm. Passport control is tragic! Passport control is after the gate is called. But the passport control is for many gates eg as at C. So many people queue and worry they will miss their flight. Loads of people queuing for passport control with 10 and 15 mins to departure and the staff just say "No lady call yet". Poor charging facilities. The duty free is also expensive and feels like extra taxes are added rather than removed.

I doubt there is a worse airport in Europe. From the drop off shambles to the check-in shambles to the food offering shambles to the passport check mistakes to the lack of seating at the gate to the delayed flight. Will actively avoid using this airport again.

The worst airport I have ever been to. 4 hour queues to check in. Delayed passport control. Overcrowded. Luggage not loaded onto plane so now without all bags. Rude staff. Never again

Astonished at the consistency of incompetency. Everything went wrong, from arriving to departing. The three hour que on arrival was not punishing enough. The attendents revelled in having UK arrivals use the Brexit que, whispering gleefully "remember Brexit". Missed the transfer... had to get a cab for a 3 hour journey to slopes. Incredibly... the experience leaving Geneva was even worse... 1 hour que to get into the airport. Then a 1 hour scramble to find a person who knew what to do as baggage belt was broken... nothing. The managers threw a few teenagers to manage a stressful situation. They had no logistical training. Three flights of people had to carry bags onto the plane after a 2 hour passport control. What astonished me the most was that they explained fragments of the situation and solutions to different passengers. Great if you are a wizz at jigsaw puzzles. They had tannoys but somehow chose not to use them. Maybe they enjoyed shepherding people randomly into ques and shrugging. A lady actually fainted and was left on the floor and not helped in any way. Perhaps Farage is taking notes and will hire the staff to help stop boats arriving at Dover. The Swiss have found the best way of discouraging anyone wishing to enter their country...

Just flew in today. After a three hour delay due to a faulty plane, imagine our disgust at having to queue for 90 minutes just to reach a passport control officer - who was nonchalant at best about our plight. Absolutely insane. We’ve been flying into GVA for almost 50 years now and it’s never been this appaulling. Countless passport control kiosks not in use as well. My poor sister, flying out of GVA today back to LHR, was stuck trying to check in for THREE HOURS?!?! And missed her flight. What is going on??

Geneva will lose tourist trade at this point and we will make sure we go via the French side instead. Absolutely insane!

Worst airport ever. Queues to get to check in desk were ridiculously long, over 2.5 hours just to check in. Then once through all lounges had queues as did food outlets. Very little positive about this airport. This is not my first experience of the awful queues. Will try to avoid it from now on.

Utter chaos. 3.5 hours queuing just to check in. Staff clueless and overwhelmed; unable to advise where people should queue. Unable to use self-check in and baggage drop. Baggage didn’t make it onto plane. Baggage belts broke so bags piled up around check in. Everything unacceptably overpriced. Appalling experience overall.

2 hour queue to get through passport control, none of passport checking machines were working. Asked the staff what was going on and he said there was to many flights to handle. I think they need to fire whoever books the flight slots . I asked did he not know they were coming 😂😂 . Staffs no older than about 16 year old by the look of it. No better on the way home sat over a hour and half on the plane because they had lost 20 bags. Someone needs a kick up the dairy air as it makes one of the best engineering countries in the world look part time .

FYI: I posted this originally on Google reviews but google didn’t publish this review without any explanation.

I’ve travelled across the world but never felt so helpless while travelling. Not only is Geneva airport the worst to fly from but who on earth keeps passport control right before you enter the flight? I flew back to Heathrow from Geneva yesterday and gate was announced 45 mins prior to the departure and as soon as I started walking to the gate I see swarm of people in the queue it took an hour to go through the passport control and barely made it to board the flight.

Poor traffic management on arrival then layout of arrivals and departures, poor queue management, security slowed as people having no place to put back on clothes taken off. The security let an old guy through on crutches in front of us but wouldn’t let his son (carer) go with him, despite our protests, as hi son wasn’t disabled. So the old man had to stand waiting for his son for another 10-15mins on the other side of security as no where to sit as needed his son to get through airport. Ignorant member is security team not understanding that a disabled person travels with carers. Just added to even more people clogging up security. Once through everyone then sitting on floor as no seating except if eating or at gates and these were being sat in by people not for that gate but because nowhere else to sit. Shocking as Switzerland has always been to made out to run things like clockwork, but the whole airport from beginning to end diabolical and poorly thought out.

Immigration queue longer than the flight. Avoid if a non eu person on business - clearly Swiss want to lose their mantle as a finance centre.

Obviously reviews mean nothing to Grneva Airport. Travelled here for 40 years, just gets worse. The volume of visitors is clear landing fees are paid no service offered. Slow service in every aspect, no seating business lounges always full. Baggage systems fail totally carnage!

The level of incompetence at this airport covers all levels.


Parkings: wrong road signs, wrong parking status (marked full, but half empty once you arrive on site), no shuttle between remote parkings and the airport, you’re on your own.

Security: you can pass whatever you want. It became a challenge with friends: pass an open knife and 1L of water in a bottle. I already scored 18 times. Security “guards” are just on Instagram, talking about what they did the day before, etc..

Car guides: they are supposed to give you directions depending on what you want. Always wrong. Just brought someone to the airport train station this morning, I asked for a 1 hour covered parking close to the station. They first send me to the kiss & goodbye rapid drop (you are stuck between poles) and wasted 20 minutes there without being able to move. Then they sent me to a non-existant parking far away from the airport and the station. Had to circle back and eventually stopped on y sidewalk to drop my passengers.

Duty “Free”: the only airport in the world where “tax-free” products are about 10-20% more expensive than in regular full-tax stores. They just milk you.

I’m an extremely frequent flyer, live in Geneva, but try to skip it each time I can. I ride the train to the 2nd worst airport in the World: Zurich. This one is the ground level of zero competence, but they still manage to be a bit higher than Geneva.

People in Geneva think they’re playing in the big leagues, the self-proclaimed “International Geneva” (that exists only in their heads) but their signature is mediocrity. I travelled all around the world and even in a remote 3rd world airport, they’re more professional.

This airport should be a case study taught in marketing to highlight everything not to do, everything wrong and mediocre.

Over two hours stuck in the non-EU passport control queue yesterday with just THREE staff checking passports. No explanation, no apology, and no attempt to improve the situation despite thousands waiting. Easily the worst passport control experience I’ve had anywhere.