They are selling my walking tour for 80eur per person, and original price on my site it 35 eur per person. I do understand commision, but this is outrageous. Also, lying on the website about ''best p... See more
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Tour was booked and paid for online. Later cancelled by Guide and Go. It has now been almost a month since payment and no refund issues despite several excuses including that they had repaid the mon... See more
In December I booked and paid for a guided walking tour in Rome, cancelled an hour later by the organiser. No offer to refund. It took nearly 30 emails - going through GuideandGo, Viator, TripAdvisor,... See more
SCAM SITE I wish I had looked at the other reviews here before booking a day tour in Kyoto. My credit card was charged but I received no confirmation of booking depite repeated emails to their so c... See more
Company details
Information provided by various external sources
Bespaar tijd & geld en bestel vooraf je tickets voor onvergetelijke tours, activiteiten en excursies.
Contact info
Joop Geesinkweg 901-999, 1096 AZ, Amsterdam, United States
- +31 (0)20 7606081
- support@guideandgo.com
- www.guideandgo.com
1.1
Bad
564 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use and great price
13 April 2019
Unprompted review
Great way to discover Berlin
Our guide was Dave. Great guy with a lot of historical knowledge.
5 February 2019
Unprompted review
Disappointed that " the caves will not…
Disappointed that " the caves will not be forgotten " slogan FORGOT the CAVE PAINTINGS. We felt this was implied thus we are disappointed 😞
25 January 2019
Unprompted review
Great service when we wanted to change…
Great service when we wanted to change our pick-up location. Had an awesome experience in Curacao thanks to guideandgo!
6 December 2018
Unprompted review
The trickets never came
The trickets never came, so we had to wait in line anyway to sort it out. Really annoying when you prepare just to avoid exactly that
Tickets are not in spam or any other box. We got an orderconfirmation and had the bookingnumber in that email. So we did get tickets. We just had to talk to one service person, then the information and then they printed our tickets in the giftshop. We made it in time - and I'm sure it is not that difficult most of the time. We would just have gotten easier through by buying the tickets after standing in line. That's all.
16 November 2018
Unprompted review
Reply from GuideandGo
Beste Anders,
Je hebt een 1-ster beoordeling achtergelaten waarin je aangeeft de tickets niet te hebben ontvangen. Natuurlijk vervelend maar wij hebben deze tickets na je boeking direct ingekocht en naar je verstuurd. Deze email met tickets is in cc ook naar onze controle mailbox verstuurd en aangekomen. Wellicht staan de tickets in je spambox?
We hebben je een mail gestuurd om ea. voor je op te lossen.
Team GuideandGo
Best staff
Everything went smooth. Very helpful support! I'll recommand GuideandGo to my friends.
26 October 2018
Unprompted review
I like it trust pilot because my…
I like it trust pilot because my children then say plane
12 October 2018
Unprompted review
Very good service.
31 August 2018
Unprompted review
Walking Tour of Jewish Quarter Budapest
I booked a walking tour of the Jewish Quarter of Budapest. Instead of the walking tour we were given a tour of the Dohany Utca Synagogue and a guided tour of the museum. The entrance fee to the Synagogue and museum (including a guided tour of the synagogue) is 4000 forint (approximately,
$14.50 per person) I paid double the fee per ticket under the assumption that it was a tour of the Jewish Quarter as per the confirmation and the prospectus. In addition the guided tour of the museum was totally misleading. The person conducting the tour was not familiar with Jewish practice and made quite a few totally incorrect representations of Jewish practice.
We were totally misled by the ad for this tour and disappointed in the tour itself. I would discourage anyone interested in the Jewish Quarter of Budapest from taking this tour.
When I complained about the misrepresentation I was told I should have complained to the guide. I explained that I wanted to make sure I didn't make a mistake by misunderstanding the prospectus. Once I checked I realized that I had booked a walking tour of the Jewish Quarter and that is not what we got. I did get a refund of 25% from the company but I still feel I over-paid for the tour we got.
16 August 2018
Unprompted review
Great service and reliable transfer
Great service (live chat) when I needed support to book the transfer. The taxi was right on time, the driver was friendly.
22 May 2018
Unprompted review
Would definitely recommend!
Friendly staff, always willing to help when the booking gets a snag due to operators not responding, or availability is incorrect.
8 May 2018
Unprompted review
Very bad service and support
We booked a boat tour. The day before the tour we agreed at what time to be picked up. The day of the tour we were not picked up nor anyone called us to inform that in the end the tour was canceled. We now have to find out how to get our money refound.
29 April 2018
Unprompted review
Reply from GuideandGo
Beste Anna,
Dank je wel voor je feedback. Na uitgebreid contact met elkaar via e-mail is gebleken dat de beoordeling hierboven en de 1-ster betrekking heeft op de touroperator in Malta. Natuurlijk echt enorm spijtig dat je geen prettige ervaring hebt gehad in Malta. Vanzelfsprekend hebben wij dit ook doorgegeven aan de touroperator aldaar. Echter, deze ruimte is bedoeld om de dienstverlening van GuideandGo te beoordelen 'het online aankopen van een ticket of tour'. Ondanks de 1-ster beoordeling gaan wij ervan uit dat je de dienstverlening van GuideandGo wel als positief hebt ervaren.
Team GuideandGo
Very Nice guide
12 March 2018
Unprompted review
Amazing experience
Amazing experience , nice personal ,great adventure.
10 March 2018
Unprompted review
Quick and easy booking
Quick and easy booking. Good customer service (forgot to enter some data during the booking process, which they then requested by e-mail to complete my reservation.
8 March 2018
Unprompted review
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