Guerin Reviews 

Staff were friendly, helpful and efficient. Less than 10 minutes to sort on collection and 5 on drop off. No pushy sales for extras. Just what I needed and would use next time.

I had a very disappointing experience with Guerin Car Rental in the Algarve.

I had difficulty navigating the Guerin website and, as a result, mistakenly booked a cargo van instead of a passenger minivan. When I arrived at the rental location, the staff member pointed out that I had reserved the wrong type of vehicle. I understood that the mistake was mine, but I was disappointed by how little flexibility or customer service Guerin demonstrated in resolving the issue.

The only suitable vehicle available was approximately three times the price of the vehicle I had originally booked—and significantly more expensive than what the same type of vehicle would have cost if I had booked it online in advance. In fact, the price I was charged was approximately €150–€200 more than the online price I was seeing. I also had difficulty using the website even while I was at the rental location.

Because I was traveling with my family and needed to get to our hotel, I had little practical choice but to pay the substantially higher price. What was most disappointing was the complete lack of accommodation or goodwill. I would have expected a customer-service-oriented company to recognize that this was an honest booking mistake, especially given the difficulty using its website, and offer some reasonable solution—perhaps honoring a more reasonable rate, providing a discount, or otherwise meeting the customer halfway.

Instead, I felt that Guerin took advantage of the situation by charging an exorbitant last-minute price to a customer who was effectively stranded and had no practical alternative. I understand that mistakes happen and that rental companies have policies, but good customer service involves some degree of flexibility and common sense.

Unfortunately, based on this experience, I would be very hesitant to rent from Guerin again and would encourage other travelers to carefully double-check their vehicle selection and pricing before finalizing a reservation.

Efficient, friendly good value

Excellent service, kind and serious!

Quick and easy car rental. The booking process was a breeze because of the online check-in.
The car did have a lot visual damages i recored with my phone.

I did not have any problem during my journey. All procedures were fast and easy. I recommend to everyone with Guerin company

We booked from Switzerland and everything was perfect. Helpful staff at the airport, vehicle in good condition, hint to go round the car and looking for previous damages. At the drop-off no waitingtime, friendly and helpful staff. Absolutely no problems during our time in Lisbon. Thank you for your sevice.

I will not use another company besides Guerin. Best prices and service!

Very Simple process and everything you buy on the begining, is on the contract. No comercial items like insurance, taxes on crédit card. To be back on the future

The service was quick, easy, professional and pick up and drop off was seamless helped by great staff members

**★★★★★**

I had an excellent experience renting a car from Guerin at Faro Airport. The staff were incredibly friendly, professional, and welcoming from start to finish. Both the pick-up and return processes were quick and efficient, and I was on the road within minutes.

The customer service was outstanding, everything was explained clearly, and the entire rental process was smooth and hassle-free. The only downside is that Guerin is a bit more expensive than some other rental companies, but the excellent service and efficiency make it worth paying a little extra.

I would definitely rent from Guerin again and highly recommend them to anyone looking for a reliable and stress-free car rental experience in Faro.

It was very easy and fast to pick-up and return the car. It was also very comfortable and easy to use the shuttle that drives very regularly between the terminal and the office location.
A small detail what could be improved is sharing the info on the exsting damages of the car. They have photos of all the damages and share it via a link you receive by email but they are not mentioned on the contract you sign at pick up.
Overall I was very happy and everything went smoothly with the car we rented for 2 weeks during our holiday.

Check in and return were quick and easy

The car was given to the customer with a lot of defects / damages on the outside of the car

Very organised. Easy pick up. No pushy salesman for extras. Car great condition. I didnt log codition on app in time as I was driving - simply uploaded photos in email exchange later. All good - would recommend.

Excellent service from the Faro team, especially one lady whose name I unfortunately can’t remember. Sixt had made a complete mess of our booking with no car available on site and their customer service was poor, so we tried next door, Guerin, and they had us in a car within 30 minutes.

The staff were incredibly friendly, professional, and efficient throughout the entire process. Returning the car a week later was just as easy, with a quick and smooth checkout.

I highly recommend Guerin for their outstanding customer service and hassle-free experience.

Good car for a reasonable price. Little waiting, highly digital process and smooth, quick processes for handover and return. Can honestly recommend it above the marginally cheaper competitors in Portugal.

Everything went ok until it came to the return of my deposit.
I had two separate contracts to hire two cars over a period of six weeks.
I returned the car on time & in pristine condition &!was advised that my deposit would be returned within 5 working days. A month later, I have still not had either deposit returned. It’s practically impossible to get a response from Guerin/Enterprise via emails which is the only way to contact them. They advised that their 3rd party contractor who processes returns is the issue but they are doing nothing to manage/progress the process. This is terrible customer service, leaving the customer out of pocket, with no ability to get a solution. I will never use Guerin again!