GTXGaming.co.uk Reviews 

1,422
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional service quality. Customers frequently highlight the dedicated staff and support team for providing prompt, extremely friendly, and highly knowledgeable assistance during various troubleshooting steps. People are especially happy with the smooth user experience, rapid setup processes, and reliable day-to-day server performance. Many users mention that getting assistance is fast and straightforward, making it easy to resolve any technical difficulties. However, some reviewers were not happy with unhelpful support responses, poor communication regarding updates, and unfulfilled service listings. A few other people also felt that standard plans suffered from frustrating server performance issues, unexpected crashing, and restrictive limitations.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their exceptional competence, friendliness, and... See more

Service

People report positive experiences with service, highlighting fast response times and helpful staff members... See more

Customer service

Clients share positive opinions on customer_service, noting that support agents provide fast, helpful, and... See more

Response time

Customers consistently report positive experiences with response_time, praising the exceptionally fast and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting fantastic server... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I Have Catologued my review for a later time, if needed, Thankfully the CEO of Gtx, Matt is a very reasonable man. If you have any issues, reach out to Matt, obviously his a busy man, So may not b... See more

Rated 5 out of 5 stars

GTX gaming excels at customer service. Every ticket is answered within minutes and issues resolved promptly and professionally. Nothing but wonderful things to say about the service GTX provides. I’ve... See more

Rated 5 out of 5 stars

So far, probably the best server hosting website I've used. Gamepanel feels best so far, support acts quickly (shout out to Jamie, my man saved the session). Barotrauma sessions have been smoother t... See more

Rated 5 out of 5 stars

Truthfully I couldn’t want any other provider with this great and spectacular team that has been nothing but EXCELLING in the following >>I was serviced swiftly and thoroughly from start to f... See more


Company details

  1. Gaming service Provider

Information provided by various external sources

We are the world leaders in game servers and dedicated servers plus we are also an 'official' Teamspeak3 Provider. Cheap Game Servers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,422)

105 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best customer support for anything, ever

James Knott was an absolute gem!
He helped my with a few issues I was having, was incredibly quick with his responses. The best customer support for anything I've ever received. He was polite and helpful. I hope I don't need any more support, but if I do, I hope I get James!

13 April 2026
Rated 4 out of 5 stars

Brilliant

quick efficient responses from the admin team.
probably imo one of the easiest server hosts to add mods and edit files on everything is essentially there when you hire out the server.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Best Service Team!

John at GTX Gaming has been an amazing member of the support team. Always polite, helpful and answering my questions when they arise. Totally would recommend GTX Gaming for all your hosting, they aren't just cheap but also really helpful (Not just John)

26 March 2026
Rated 5 out of 5 stars

Ease of use

Ease of use. Multiple games are available to host. Customer service is fast and efficient, they dont wast your time with "dumb" ideas. They know the games and are able to help. I host 3 game servers with them ad will host more here as needed.

18 March 2026
Rated 5 out of 5 stars

Excellent service

Excellent service, absolutely fantastic support, and the servers are set up quickly. You can change the game, upgrade your RAM, etc. at any time. For me, it's the best provider. A small note: I'm from Germany and glad I found this service.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

More than 5 Star service!

I have been with GTXGaming for many years across several games.
Not only are their rates reasonable or better than other hosts, but their quick and easy setup and rapid and excellent customer service is 5 star!
I won't use another host for our servers.
Debi, Family & Friends
USA

17 February 2026
Unprompted review
Rated 5 out of 5 stars

A fast, reliable hosting provider

A fast, reliable hosting provider, offering a wide range of servers and games. Prompt to reply to tickets, and good value for money. Also, they sometimes do game giveaways on their Discord server!

12 February 2026
Unprompted review
Rated 1 out of 5 stars

No basic server upload support

They advertised being able to host my game. I joined and found there was zero documentation for how to bring over saved file. Reached out to support same day, they were very criptic, so i asked for refund. They decided to continue on trying resolve problem instead.

Turns out the game needed to be updated, but I would get an error. They had to update it on their end.. and were nice enough to let me know that because 48 hours had passes, that I was not elgible for refund, even though their service was not running the game I uploaded (even provided the file to support and images of where the file was placed.. but instead they tried to sell me paid migration service!

6 February 2026
Unprompted review
GTXGaming.co.uk logo

Reply from GTXGaming.co.uk

Hi Daniel, I was reviewing your last ticket and no one mentioned anything about a paid addon and we are always happy to migrrate free of charge, can you please get back to us on your last support ticket, so we can discuss this further, thank you.

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