I got an email saying it would be in by 10:00 the next day, therefore I went over there for 10:30 the next day,v2 hour round trip, and the radiator wasn't in. I was told by the counter staff it was a... See more
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Review summary
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We are trade specialists but all retail customers can expect a warm welcome from our experienced and knowledgeable staff. We stock a huge range of parts for all makes of car and light commercial vehicles, whether you are looking for original or aftermarket quality, you can be sure of a great parts and great discounts.
Contact info
Units 21-27, The Fort Industrial Park, Dunlop Way,, B35 7AR, Birmingham, United Kingdom
- 0121 626 7971
- help@gsfcarparts.com
- www.gsfcarparts.com
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I was sent the wrong parts on two…
I was sent the wrong parts on two occasions and I'm still waiting over a week later for the refund
Got exactly what I asked for first time…
Got exactly what I asked for first time no messing about ordered one day to pick up the next top company
Customer service is poor and no telephone number
The part ordered online arrived well packaged but 2 days late. However very disappointed with their customer service. The part arrived a day late, but trying to contact them was a nightmare. They only allowed a chatbot, but no response. When they respond its generic response that does not answer the question. Very poor and unprofessional customer service.
The website does not show a contact telephone number.
Crazy pricing policy
Needed a battery for my car so went online and found one in stock at my local gsf. Went to buy it only to be charged over 10% more than the online price. I was told they can’t match online prices. Why two prices? Ridiculous and profiteering. Imagine looking online at say Screwfix, seeing a price then being charged much more when you pitch up at the store? Both staff also pretty rude. Think about your customers first please.
Easy ordering process on-line
Easy ordering process on-line, prices are good, and staff always helpful and knowledgeable.
When the parts don’t fit front Abs sensors fried transit custom
When the parts don’t fit what you’ve ordered & you can’t log into the website to find the consignment number that’s real good .!
Excellent customer service and very…
Excellent customer service and very well priced
Value for money
I was pleased to find what I was looking for at a reasonable price.
I collected the item instore.
I did have to wait a while to collect it as there was a queue.
Got exactly what I ordered
Got exactly what I ordered, on time and at a reasonable price.
Absolute rubbish
Ordered air, cabin, fuel, oil filters and sump bung washer on 19th June for delivery as 1 item not available for collection.
Its now 12th August all I've recieved is a fuel filter, complained multiple times nothing happens.
Cant even speak to the guys in store as they say its treated as a separate company and orders are either collection or delivery and ca not be split
At this point it seems I've simply wasted £50 and still had to buy it all again.
Avoid this online nightmare and just collect in store.
I dont expect a review will help me but it might help you
Paid online - very easy
Paid online. Product awaiting collection on arrival. The battery works perfectly. I think the pricing was OK but they had it in stock and ready to go. Very easy.
Ordered drop links online from this…
Ordered drop links online from this company as local branches did not have them in stock, delivery was meant to be between 2-4 days, its now 7 days in and still not been despatched, contacted live chat, was told by the latest wednesday, as of today they still haven't been despatched so rang customer service to be told the supplier was out of stock and that I would get a refund in 5 days time, why advertise them on your website when you cant get them!!!
Great service
I managed to order the part needed , reserve it and collect it.
The part was on the shelf so no waiting at all.
The staff were helpful and friendly.
Parking was easy too.
Can offer good price 'but' often not…
Can offer good price but often not available to click and collect and online delivery can fall to pending. Local depot not very helpful with anything ordered online and very long wait to speak to someone. Prices in-store are higher than online
I ordered some drop links online
I ordered some drop links online, after double check all details the system changed the delivery address with the billing address, the live chat works when it wants, called the office and luckily you can speak with a human instead of the automated service. The biggest issue I asked 3 times if the parts will be delivered on Tuesday and always confirmed that the following day I will get it, but nothing! Due a pothole one of the link has snapped so I can't move the car and the level of stress is high already, plus not having it delivered made me furious! Tried by email, tried by live chat, tried by calling but nothing! Just wait and waste your time. Next time I will by from Amazon even if ar more expensive but at least I will get in time.
Ford Edge front dis s and pads.
Good knowledge and good price on most products thank you
Great Service
Great Service, price and friendly staff.
What's not to like.
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