GrubhubReviews 

Today is my daughter birthday.
I ordered one of her favorite Thai food and they delivered the order for another person, of course we didnt eat other peoples food that we dont know what it is.
I called them to help me and deliver the right order for me, and the answer was that there is going to be a refund, but we ended up without dinner for a special occasion. Totally wrong and frustrating for me.

My experience with Grubhub left an extremely bad impression of how this company operates toward contracted gig workers.

As someone who works in the training and staffing industry, this situation was especially concerning to me from a professional standpoint while also being someone simply looking for flexible side gig work.

If a company wants to treat drivers like employees through micromanagement, pressure, monitoring, scheduling expectations, and outreach questioning inactivity, then there should also be employee protections, guaranteed wages, benefits, and actual support that comes with that level of oversight.

Instead, Grubhub appears to want the advantages of controlling workers without the responsibility of treating them like employees.

I was contacted by Grubhub because I had not logged into the system yet despite being classified as an independent contractor. I had already been instructed on how to disable inactivity alerts, yet I was still contacted asking when I planned to log in. Before I had even completed a single delivery, I already felt pressured and monitored instead of supported.

The entire reason many people pursue gig work is flexibility. Many drivers have careers, families, health concerns, or unpredictable schedules and need the ability to work when it fits their lives. What I experienced instead felt like micromanagement without the protections or incentives of actual employment.

When I raised concerns about this contradiction during the call, the representative became defensive instead of handling the conversation professionally.

To me, this reflects a broader corporate culture issue that comes from the top down. Leadership sets the tone for how contractors are treated, and this experience left me feeling that Grubhub does not genuinely respect the independence they advertise to gig workers.

After this experience, I will not be supporting Grubhub as either a contracted gig worker or as a consumer. There are other gig platforms available, and I no longer feel comfortable doing business with a company that operates this way.

Last night we ordered for the first time via Grubhub. After ordering from a local restaurant and being charged for the meal, a driver named Oleksandr contacted me via text and asked for my address. I gave it to him and heard nothing further. We were notified our dinner had been delivered. We never got it. It was left at the restaurant because there was a glitch in the app and the restaurant’s address was put in place of mine. By the time we found out the restaurant was closed. Grubhub refuses to refund our money, they will only give us a credit of some sort. Really bad service.

Worse then door dash. Atleast door dash is on time grubhub so late and asking for more money. If you have a choice go with door dash. Grubhub cant even make a 10min delivery within 2hrs. They waited so long the place closed before the food was delivered and the place was open for those 2 hrs.

This was my first time using GrubHub and the order was delivered without the most expensive part (the whole reason I made the order in the first place). When I contacted customer service, they flatly refused to answer any basic questions or fulfill any basic expectations of customer service. When I pointed out that this is bad customer service, they ended the chat/hung up on me. Never again

NEVER use GrubHub- have given them 3 chances & EVERY order was missing an item. Then they refuse to refund. They set this up to take money.

Ill never use grub anything again ! Its a bunch of BS when you dont receive your food and they won't refund your money. Hope that the driver enjoyed our meal! Be aware dont use this company or you will be without a meal!

If I could leave 0 stars I would. Our food is continually cold. The drivers make 2 other stops before ours and support is AI or someone from outside the US that doesn’t help. The most the ever give is $10. A complete waste of time and will never get my business again.

Over 2 hours to get an order from Chick-fil-a and of course it was cold!!!

Had a horrible experience today. I ordered from Red Lobster and half the order was missing. Our ordered included two drinks. The bag was not sealed and you could easily look in it, therefore it was obvious the drinks weren't there. Additionally the food we did receive was cold. I called and they can't just reorder the missing food, so I have to wait for a refund and then it cost me even more because I had to reorder the missing food. In the end I am pretty sure the driver just kept the missing food items.

When the food is Unedible you send picture,they review and still refuse a refund if you have complained more than twice, if the Restaurant is sending out old food every day ,you have a right to complain every day,they care more about making their money instead the well-being of the customers !! This is sad!!

The worst delivery app period. Reliably poor sercice. Tonight was our last try. A smallish order from Circle K and a 30% tip delayed, delayed, delayed. Kept throwing account credits at me to not cancel and then 15 minutes later they just cancel and send and email. wth

We always order from DoorDash with virtually no problems at all. I wanted to order from a restaurant that DoorDash did not offer so I went to GrubHub and that turned into a complete disaster. Canceled order. I know the owner of Eli’s Jerusalem Grill / DOORDASH!!!!

Just like Amazon and Whole Foods deliveries, GrubHub has gone into the toilet. My last three orders were either wrong or over an hour past the original delivery time. Get out of Amazon prime, Whole Foods deliveries and GrubHub. It's not worth your money or the stress. When they delay your order by an hour they tell you they cannot give you a refund because the restaurant has already started preparing your order. So the food sits there for an hour before it is brought to you and is Stone Cold when you receive it.

I do not use delivery service often and with current delivery issues, will probably stop using the delivery service altogether. Ordered mexican delivery from Arriba Taqueria in St. Joseph, MI. Taco dinner and 2 tamales ordered. Sat down and 2 tamales were not in the bag. Restaurant CCT footage confirms the foil wrapped tamales were added to the bag in the restaurant. Bag was left on my front porch chair in a secure knot. I am guessing the Grub Hub driver was hungry as no other explanation is plausible. Theft is theft is theft. Sad and pathetic. So people ordering food delivery service in and around the St. Joseph, MI area, I would suggest using another food service delivery company other than GRUB HUB. Through a pathetic chat AI, my tamales were refunded but the dinner was ruined d/t lack of food.

I ordered a whopper and a medium fries. the total was $20.25. Pricey for just that, but when my order arrived there was no whopper and a small order of cold fries. The food was late and the order wasn't right. I was told there was no whopper on the order,  then they charged me $20.25 for a small order of cold fries. The AI agent was useless and didn't help, just stalls for time. Customer care isn't any better. They offered $5 off my next grubhub order. Like I would order from them ever again. What a lousy business they are. I'm using DoorDash from now on.

Driver was sweet but Grubhub will NOT see a further order from me! Too many other delivery services to choose from. Order was over an hour late and arrived cold!!! Driver was NOT at fault. Grubhub needs to get it's act together or it will fall by the wayside!

I subscribed to GrubHub only to learn there were only 2:fast food restaurants listed and would not deliver. One was located within 1/2 mile. So I cancelled immediately. I don't drive so they're of no use to me

I ordered two days in a row and both times the dasher never delivered my order or called me for the code. I looked at all my entrances the minute it was suppose to be "delivered ". To see the " proof pic" was a picture of the inside of their car window. Called customer support and chatted with an agent. No help what so ever. wanted to give me a $5 credit. Ridiculous!!

Ordered from a restaurant thatbused grubhub for delivery. My meal wasn't delivered even though the driver reported it delivered. Unable to get driver to respond to inquiries. When I spoke with GrubHub, they refused to take responsibility and told me they only help if you order through their app. Totally unacceptable.