Prompt service after taking up motorhome policy. Paperwork very lengthy but that is normal. Proof will come if I have to make a claim or have any problems. Good price quote but didn't include replac... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I was looking for an insurance for my motorcycle and grove and dean came across not as a cheapest one but what fought my eye was a pothole cover (British roads are terrible). App is so easy to use and... See more
Company replied
It was so heartening to be able to speak to a very helpful customer service agent. He was very kind and patient as I needed a number of different questions answered. I’ve been approached by vari... See more
Company replied
Very professional, but at the same time friendly! Talked me through everything and explaining everything I did not understand. The only thing missing, was I requested a paper copy, which was not sen... See more
Company replied
Company details
About Grove & Dean
Written by the company
Established in 1974, Grove & Dean is a family run business actively investing in the training and advancement of our staff, priding ourselves in offering the highest levels of expertise and customer service.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
Contact info
7 Station Lane,, RM12 6JL, Hornchurch, Essex, United Kingdom
- 01708 925059
- customer.care@grove-dean.co.uk
- www.grove-dean-insurance.co.uk
4.6
Excellent
16K reviews
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Very good price for existing customer
Very good price for existing customer. My only minor criticism is that I would have liked it a week or so earlier.
6 August 2026
Reply from Grove & Dean
Hi,
We're so happy to hear you found our pricing good! We understand your desire for an earlier delivery and appreciate you sharing that feedback with us.
Kind Regards,
Chloe
Grove & Dean.
Appalling timescales
Appalling timescales, unclear statuses given and still not settled six months on….
11 April 2026
Reply from Grove & Dean
Hi,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and appreciate how frustrating it must be to still have an unresolved claim after six months.
We sincerely apologise for the delays, unclear updates, and the level of service you have received throughout the claims process. This is not the standard of service we aim to provide.
While the claim is being handled by our appointed claims representatives, we take your concerns very seriously and will be raising this feedback with them directly. We hope this will help bring about improvements to both communication and the overall claims experience for our customers.
Thank you again for bringing this matter to our attention. We appreciate your patience and apologise for the inconvenience caused.
Kind regards,
Molly
Grove & Dean
Easy to do business with fair price
4 August 2026
Reply from Grove & Dean
Hi,
We're delighted to hear that you found it easy to do business with us and that our pricing was fair. Thank you for your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
I tried to contact you yesterday
I tried to contact you yesterday, I used the chat bot & phone line but had no joy!!! E-maied yesterday morning & no reply yet! I need to change details on my motorbike insurance as I have had to send my motorbike back for an exchange due to a fault with the original motorbike! Regards Mark Lynch.
3 August 2026
Reply from Grove & Dean
Hi,
Thank you for bringing this matter to our attention.
We are very sorry to hear about the poor service you have experienced and apologise for any frustration or inconvenience this has caused. Providing a high standard of customer service is extremely important to us, and we regret that we have fallen short of your expectations on this occasion.
To help resolve this matter, a member of our team will be in contact with you shortly to assist with amending your policy and to ensure any outstanding concerns are addressed.
Thank you for your patience and understanding. We appreciate the opportunity to put things right.
Kind regards,
Molly
Grove & Dean
Quick,easy and friendly helpful staff.
3 August 2026
Reply from Grove & Dean
Hi,
We are delighted to hear that you found our service quick, easy, and that our staff were friendly and helpful. Thank you for your positive feedback.
Kind Regards,
Chloe
Grove & Dean.
quick and easy online process.
2 August 2026
Reply from Grove & Dean
Hi,
We're delighted to hear that you found our online process to be quick and easy. Thank you for your positive feedback; we truly appreciate it.
Kind Regards,
Chloe
Grove & Dean.
you did what it said on the tin and Im…
you did what it said on the tin and Im very pleased with the price and service .
3 August 2026
Reply from Grove & Dean
Hi,
We're delighted to hear that our service met your expectations and that you are pleased with both the price and the overall experience. Thank you for your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
Excellent and swift customer service
Excellent and swift customer service. I had cancelled my policy due to selling my car, however, was insuring a new car so should have just done a change of details. The advisor was super helpful, cancelled the cancellation and gave me a quote for my new vehicle without any fuss or delay. Thanks so much again Grove and Dean, great work and I'm a very happy customer
10 August 2026
Unprompted review
Reply from Grove & Dean
Hi,
We're so pleased to hear about your positive experience with our customer service team! It's wonderful to know that we could assist you efficiently with your policy change and new vehicle quote. We appreciate you sharing your feedback.
Kind Regards,
Chloe
Grove & Dean.
Van insurance
Great price, great service. Renewed on line this year, very easy to do, and managed to print documents out also. Many thanks
4 August 2026
Reply from Grove & Dean
Hi,
We're so pleased to hear you had such a positive experience with our online renewal process and found it easy to print your documents. Thank you for your kind words!
Kind Regards,
Chloe
Grove & Dean.
Reply from Grove & Dean
Hi,
We're delighted to hear that you found the process of purchasing your policy straightforward and our pricing competitive. Thank you for your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
Reply from Grove & Dean
Hi,
Thank you so much for your wonderful feedback! We are thrilled to hear that you found our value excellent and our customer service incredible.
Kind Regards,
Chloe
Grove & Dean.
Always very helpful and find me the…
Always very helpful and find me the Best Price. Excellent Service. 100% recommend, especially if you're looking to insure a rare classic car. Many thanks and Kind regards Mark B.
4 August 2026
Reply from Grove & Dean
Hi,
Thank you for your fantastic feedback! We're delighted to hear that you consistently find our team helpful and that we're able to secure the best prices for you. It's especially rewarding to know that our service is excellent, particularly for insuring rare classic cars.
Kind Regards,
Chloe
Grove & Dean.
Reply from Grove & Dean
Hi,
We are so pleased to hear that you experienced fast and great service with no fuss. Thank you for your positive feedback and 5-star rating!
Kind Regards,
Chloe
Grove & Dean.
Reply from Grove & Dean
Hi,
Thank you for taking the time to leave us a positive review; we appreciate it.
Kind Regards,
Chloe
Grove & Dean.
A very good deal.
It was easy and rewarding to go through the process of shopping for the right insurance with you for my motorhome. The right needs for the right price was rewarding.Thank you.
1 August 2026
Reply from Grove & Dean
Hi,
We're so pleased to hear that you found the process of finding motorhome insurance with us both easy and rewarding. It's wonderful to know we could help you find the right coverage at the right price.
Kind Regards,
Chloe
Grove & Dean.
Reply from Grove & Dean
Hi,
We're so glad to hear our renewal process was smooth and efficient for you. Thank you for your kind words!
Kind Regards,
Chloe
Grove & Dean.
Reply from Grove & Dean
Hi,
Thank you for taking the time to leave us a positive review; we appreciate it.
Kind Regards,
Chloe
Grove & Dean.
Reply from Grove & Dean
Hi,
Thank you for your feedback. We understand how frustrating it must have been to believe a payment was being taken after you had cancelled your policy, and we are sorry for the concern this caused.
Having reviewed your account, we can confirm that a full refund has been issued. We appreciate that situations involving payments can be worrying, and we regret any inconvenience or confusion you experienced.
Thank you for bringing this matter to our attention. If you require any further assistance, please do not hesitate to contact us through our website.
Kind regards,
Molly
Grove & Dean
Very happy with there professional and…
Very happy with there professional and friendly advise i will be using them again for my insurance and a big saving compared to my old insurance firm almost £300 pound saved so very happy
31 July 2026
Reply from Grove & Dean
Hi,
We're absolutely delighted to hear that you're so happy with the professional and friendly advice you received. It's wonderful to know that you found significant savings compared to your previous insurance, and we truly appreciate your intention to use our services again.
Kind Regards,
Chloe
Grove & Dean.
Helpful once you get through
Helpful once you get through, took me a few times and waited over 20minutes a time as a new customer. You did allow me to make a bank transfer as I was as waiting for my new card.
The price is great. The lad on the phone, I could hear him as he thought I put the phone down and he sighed heavily as though he was bored. But all in all great. Highlighting these things to help not to complain.
30 July 2026
Reply from Grove & Dean
Hi,
We appreciate you taking the time to share your experience with us. We're glad to hear that, overall, you found our service great and our pricing satisfactory. We understand your frustration with the wait times and the perceived disinterest from one of our team members. We are always working to improve our customer service and your feedback is invaluable in helping us identify areas for improvement, particularly regarding call handling and wait times for new customers. We are pleased we could assist with the bank transfer during your card transition.
Kind Regards,
Chloe
Grove & Dean.
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