Prompt service after taking up motorhome policy. Paperwork very lengthy but that is normal. Proof will come if I have to make a claim or have any problems. Good price quote but didn't include replac... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I was looking for an insurance for my motorcycle and grove and dean came across not as a cheapest one but what fought my eye was a pothole cover (British roads are terrible). App is so easy to use and... See more
Company replied
It was so heartening to be able to speak to a very helpful customer service agent. He was very kind and patient as I needed a number of different questions answered. I’ve been approached by vari... See more
Company replied
Very professional, but at the same time friendly! Talked me through everything and explaining everything I did not understand. The only thing missing, was I requested a paper copy, which was not sen... See more
Company replied
Company details
About Grove & Dean
Written by the company
Established in 1974, Grove & Dean is a family run business actively investing in the training and advancement of our staff, priding ourselves in offering the highest levels of expertise and customer service.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
Contact info
7 Station Lane,, RM12 6JL, Hornchurch, Essex, United Kingdom
- 01708 925059
- customer.care@grove-dean.co.uk
- www.grove-dean-insurance.co.uk
4.6
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Grove & Dean
Hello
We're happy to hear that you found our service quick and easy, and that we could offer you the best price. Thank you for your positive feedback; we appreciate it!
Kind Regards
Fazal
Grove and Dean
Reply from Grove & Dean
Hi,
We are so pleased to hear that you consistently receive great service from us. Thank you for your wonderful 5-star review!
Kind Regards,
Emily
Grove & Dean
Tried to up the price
Was given price. Paid. Then they tried to increase cost by £800. So total of £1400. Went on compare site and got whole deal for £520.
18 August 2026
Reply from Grove & Dean
Hi,
Thank you for taking the time to share your feedback. We understand your disappointment and are sorry for the frustration this experience caused.
After reviewing the policy, we can see that the No Claims Discount (NCD) was initially entered incorrectly. Once the correct NCD entitlement was provided and the policy details were updated, the discount applied to the policy was reduced, which resulted in an increase to the premium.
We appreciate that unexpected changes to the cost of a policy can be frustrating. However, premiums are calculated based on the information provided, and any amendments to key details, such as NCD, can affect the insurer's rating and price.
We are sorry that the outcome was not what you had expected and thank you for sharing your experience with us. Your feedback is appreciated and helps us continue to improve our service.
Kind regards,
Molly
Grove & Dean
Simple to use
Simple to use. Reasonable price. Previous firm wanted nearly double last years price, so it was a no brainer choice. Thanks.
17 August 2026
Reply from Grove & Dean
Hi,
We're so glad to hear you found our service simple to use and our pricing reasonable. We appreciate your positive feedback and choosing us!
Kind Regards,
Emily
Grove & Dean
Reply from Grove & Dean
Hi,
We're absolutely delighted to hear that you found such a good price for your classic car insurance. Your satisfaction is very important to us, and we truly appreciate your positive feedback.
Kind Regards,
Emily
Grove & Dean
Polite
Polite, helpful , knowledgeable thank you really appreciate all your help and advice 😁👍
20 August 2026
Reply from Grove & Dean
Hi,
We're delighted to hear that our team was polite, helpful, and knowledgeable. Thank you so much for your kind words and for appreciating our assistance and advice!
Kind Regards,
Emily
Grove & Dean
Reply from Grove & Dean
Hi,
We're happy to hear that you found our service easy to deal with and our prices competitive. Thank you for your positive feedback!
Kind Regards,
Emily
Grove & Dean
Reply from Grove & Dean
Hi,
We are so happy to hear that your experience was perfect and that we met all of your expectations. Thank you for your wonderful feedback!
Kind Regards,
Emily
Grove & Dean
Answered all my questions regarding…
Emily answered all my questions regarding couple queries of my motorhome insurance quick and efficient.
25 August 2026
Unprompted review
Reply from Grove & Dean
Hi,
We're so pleased to hear that Emily was able to answer all your questions regarding your motorhome insurance quickly and efficiently. Thank you for your positive feedback!
Kind Regards,
Emma
Grove & Dean
easy to do also very competitive price
15 August 2026
Reply from Grove & Dean
Hi,
We're so glad to hear you found our process easy and our pricing competitive. We appreciate your positive feedback!
Kind Regards,
Emily
Grove & Dean
I would be happier if G&D sent me a…
I would be happier if G&D sent me a letter instead of email to inform me about my account. I have brain fog & had no coped with loads of emails thus by time I looked into it, I had to pay extra £150. Would feel happier if company could send me my policy instead.
11 August 2026
Reply from Grove & Dean
Hi,
We appreciate you sharing your experience and understand your preference for receiving important account information via post, especially given the challenges with managing emails. We are reviewing our communication methods to better accommodate diverse needs and prevent future issues like the additional charge you incurred. Your feedback is invaluable as we strive to improve our service for everyone.
Kind regards,
Molly
Grove & Dean
Reply from Grove & Dean
Hi,
Thank you for taking the time to leave us a review! We are so happy to hear you find our service excellent.
Kind Regards,
Emma
Grove & Dean
Reply from Grove & Dean
Hi,
We're so pleased to hear that you found our pricing great and the renewal process easy. Thank you for your wonderful feedback!
Kind Regards,
Emma
Grove & Dean
Reply from Grove & Dean
Hi,
We are delighted to hear you find our service excellent. Thank you for taking the time to leave us a review!
Kind Regards,
Emma
Grove & Dean
Reply from Grove & Dean
Hi,
We are happy to hear we offered a competitive premium. Thank you for your kind words!
Kind Regards,
Emma
Grove & Dean
I’ve received a great service over the…
I’ve received a great service over the years I have dealt with Grove & Dean, with great service and competitive fair pricing. I recommended them
24 August 2026
Unprompted review
Reply from Grove & Dean
Hi,
We are delighted to hear that you've consistently received great service and found our pricing to be competitive and fair over the years. Thank you for your recommendation!
Kind Regards,
Emma
Grove & Dean
Rang them for some guidance on what my…
Rang them for some guidance on what my company needs were and they were really knowledgable and helped me loads .
15 August 2026
Reply from Grove & Dean
Hi,
We're delighted to hear that our team was able to provide you with knowledgeable guidance and assist you significantly with your company's needs. Thank you for your positive feedback!
Kind Regards,
Emma
Grove & Dean
Easy to deal with on the phone and very…
Easy to deal with on the phone and very friendly, and helpful. A reasonable price for my insurance and felt confident using the company. Thank you
18 August 2026
Reply from Grove & Dean
Hi,
We are so pleased to hear that you found our team friendly and helpful on the phone. It's wonderful to know you felt confident with our company and the reasonable price for your insurance. Thank you for your kind words!
Kind Regards,
Emma
Grove & Dean
Simply straightforward and clear
Simply straightforward and clear. Renewals were prompt and helpful.
18 August 2026
Reply from Grove & Dean
Hi,
We're so happy to hear that you found everything straightforward and clear, and that our team was prompt and helpful with your renewals. Thank you for your positive feedback!
Kind Regards,
Emma
Grove & Dean
Reply from Grove & Dean
Hi,
We are truly sorry to hear about the difficulties you experienced when trying to contact us. We understand how frustrating this must have been, and we sincerely apologise for any inconvenience caused. Please be assured that we are actively working to improve our communication channels and the overall service we provide to our customers.
Kind regards,
Molly
Grove & Dean
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