i ordered beans not powder so i emailed and they cancelled my order really fast allowing me to reorder powder, unfortunately the house blend just isn't strong enough for what we like. service was fa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great products, well packaged. I will enjoy tasting the flavour. Slightly soured by Royal Mails tardy delivery. They missed the 48 hour delivery, by 48 hours! Even though it had arrived at the local... See more
Company replied
I love Grind, their coffee is amazing & I also treated myself to the new Grind 2 Coffee Machine which looks the business in my kitchen!! 😍 I have a subscription with very quick + free, packaged well... See more
I’ve been a Grind customer for a long time now, and they never disappoint. I look forward to my monthly iced coffee + coffee bag subscription every single month—it's absolute perfection. What really m... See more
Company details
Information provided by various external sources
Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.
Grind - Shoreditch, London
Written by the company
- Grind at Home.
- Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
- Letter-box friendly.
- We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.
Contact info
8-10 New North Place, EC2A 4JA, London, United Kingdom
- 020 3019 1806
- hello@grind.co.uk
- www.grind.co.uk
4.2
Great
13K reviews
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Reply from Grind
Hey! We're so sorry to hear this.
Would you mind sending us an email at shop@grind.co.uk with your order details? We'll then be able to look into this from our end and see what's causing the delay.
We look forward to hearing from you and getting this resolved!
Best wishes,
Natasha
Dark roast is much better than the…
Dark roast is much better than the house, for me.
Love the Pokémon coffee tin
3 June 2026
Good service and quick delivery
2 June 2026
This was a totally unexpected offer
This was a totally unexpected offer. Great value and staff went over and above to correct an order mistake. Also the tote bag is one of the best!
2 June 2026
I love your coffee
I love your coffee, particularly the house blend.
The marketing and communication are spot on and the special offers are always tempting.
Keep upthe great work.
2 June 2026
Love the coffee
Love the coffee, first time ordering from the online shop (usually just buy stuff in store) and it was very efficient. Ordered a few objects too and the quality was great.
2 June 2026
Lovely cold brew bottle but fiddly
The bottle is lovely and of high quality and makes great coffee! However, I did find it a bit fiddly and the silicone lid isn't the most secure (the bit where the coffee goes sometimes falls out as I'm taking the lid off). Apart from that it's a nice cold brew maker.
2 June 2026
Reply from Grind
Thanks for taking the time to leave a review!
Really pleased to hear you're enjoying the bottle and making some great coffee with it.
Sorry to hear you've found the lid a bit fiddly though -we'll make sure that feedback gets shared with the team.
Super easy to order and the coffee is…
Super easy to order and the coffee is delicious
24 February 2026
Online purchase
Online purchase
Smooth rich coffee!
Fast delivery! Nice free gifts!
Introductory price drop makes it VFM
What more can I say
2 June 2026
i buy the coffee for my friend…
i buy the coffee for my friend excellent coffee and very good communication highly recommended
1 June 2026
Love the instant coffee
Love the instant coffee. Not sure what I will use the keyring for but I love it.
31 May 2026
Grind too coarse
The experience of the products weren't great as the grind of the coffee is too coarse and not fine enough for my coffee machine but value for what you get
1 June 2026
Reply from Grind
Hi Aysha,
Thank you for taking the time to leave a review.
We're sorry to hear that the grind size wasn't quite right for your coffee machine. Different brewing methods often require different grind sizes, so we'd love to understand a little more about how you're preparing your coffee.
If you'd be happy to, please get in touch with us at shop@grind.co.uk with your order number and details of the machine or brewing method you're using. Our team would be more than happy to look into this and help find the best option for you.
We're pleased to hear you felt the coffee offered good value, and we appreciate your feedback.
Caramel miso is delicious
Caramel miso is delicious- smells lovely and tastes great - not too sweet, but just sweet enough!
1 June 2026
Reply from Grind
Amazing - so glad you’re enjoying it! Thanks for sharing 😊
Decaf
Grind coffee is not new to me and I love it so I ordered the decaf. I haven’t opened it yet but the packaging was great and it was secure. The coffee bag came here in one piece
1 June 2026
Good coffee and cans.
I am not a coffee connoisseur and always drink cappuccino with plenty of sugar. Saying that, today I made myself a latte without any sugar, and for the first time I was able to drink it. The cans are of surprisingly good quality, with lovely details.
The package was delivered on time and with care.
31 May 2026
The instant grind coffee was…
The instant grind coffee was disappointing. Personally I thought it had no body, and lacked flavour. Kenco millicano is far superior.
6 June 2026
Unprompted review
Reply from Grind
Hi Jon,
Thank you for taking the time to leave a review.
We're sorry to hear that our Instant Coffee didn't hit the mark for you. That's certainly not the experience we want our customers to have.
If you'd be happy to, please get in touch with us at shop@grind.co.uk with your order number and the batch code from the packaging. We'd love to take a closer look into this for you and see how we can help.
Thank you again for your feedback, and we hope to hear from you soon.
Great machine
Great machine, solidly built, looks chic and stylish, very simple to use and feels bombproof. Oh and the coffee tastes great!
31 May 2026
I love the Grind tote bag and tin which…
I love the Grind tote bag and tin which are practically lovely! Capsules with flavors like pistachios are top notch. Delivery has been on time with proper packaging.
27 May 2026
Unprompted review
I didn’t get what I ordered
I didn’t get what I ordered! I was supposed to get a mix with some decaf but didn’t receive them!! Coffee was nice though.
31 May 2026
Reply from Grind
Hi Ross,
Thank you for taking the time to leave a review, and we're glad to hear you enjoyed the coffee!
Having checked the order, we can see that the selection placed was Dark, Dark and Extra Dark pods, rather than a mix containing Decaf. That said, we'd be more than happy to take another look and make sure everything is as expected.
If you'd like us to investigate further, please get in touch with us at shop@grind.co.uk and our team will be happy to help.
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