i ordered beans not powder so i emailed and they cancelled my order really fast allowing me to reorder powder, unfortunately the house blend just isn't strong enough for what we like. service was fa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quick order and delivery process. Machine look really good and sleek in the kitchen. The milk attachment is very good. The mechanism can feel clunky with other pods but works absolutely fine with Grin... See more
Grind is great coffee but their packaging came apart and 1 tin was lost in transit, so we initially gave a 3 star review. However, Grind's response was excellent and within a few days we received a re... See more
Company replied
I love Grind, their coffee is amazing & I also treated myself to the new Grind 2 Coffee Machine which looks the business in my kitchen!! 😍 I have a subscription with very quick + free, packaged well... See more
Company details
Information provided by various external sources
Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.
Grind - Shoreditch, London
Written by the company
- Grind at Home.
- Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
- Letter-box friendly.
- We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.
Contact info
8-10 New North Place, EC2A 4JA, London, United Kingdom
- 020 3019 1806
- hello@grind.co.uk
- www.grind.co.uk
4.1
Great
13K reviews
Asks customers to review
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Top products and top service
25 June 2026
Grind's decaf coffee has been a great…
Grind's decaf coffee has been a great discovery. Love it!! Easy to order and quick, well- packaged delivery.
18 June 2026
May use AI-assist with repliesRead more
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Ordered but still not received
Ordered a couple of weeks ago and still not received. It has done the rounds of several Royal Mail depots according to the App. Have made several calls/visits to Royal Mail. Just found out they have prematurely returned it to you. This was a birthday present. Not a good experience with Royal Mail. However Grind has been brilliant and already rearranged the order. 🤞
11 June 2026
Reply from Grind
Hi Pete,
We're very sorry to hear about your experience and appreciate how disappointing this must have been, especially as the order was intended as a birthday present.
Unfortunately, once an order is in the hands of the courier, we're reliant on the information and service they provide. While we do our best to help when issues arise, we understand how frustrating it is when a parcel is delayed and then returned unexpectedly.
Having reviewed your order, we can see that a replacement has already been arranged and sent out. We hope this reaches you promptly and helps put things right. If you haven't received the replacement, please get in touch with our team and we'll be happy to look into it for you.
Thank you for your patience, and again, our apologies for the inconvenience caused.
Very good coffee efficiently delivered
Very good coffee efficiently delivered, love the tin too!
12 June 2026
I ordered the wrong coffee in error
I ordered the wrong coffee in error, totally my fault but contacted them and it was sorted out promptly, so impressed that here is a company that really cares about its customer. I applaud you . . . . Oh and your coffee is pretty good too. . . . . Thank you 😀
19 June 2026
Unprompted review
The coffee is good quality and I like i…
The coffee is good quality and I like i can buy big bags of beans to grind as needed. I think the subscription model can be useful but I prefer to order as and when because how much coffee we drink and what kind of coffee we drink changes throughout the year. My only slight criticism would be that the dark blend isn't quite strong enough in flavour like espresso usually is, so I wouldn't order that again but the house blend for filter/cafetiere coffee is great.
18 June 2026
Dreadful company - do not give your hard earned money to them
Grind2 machine did not work first time used. No telephone number to speak to someone about this. E mails with customer services slow and fruitless. Company currently refusing to provide details of how to return the product, confirm they will pay postage and provide details of how to make a complaint. Have never in my life dealt with such an awful, shoddy company. Do not purchase a coffee machine from this company - you will live to regret it.
19 June 2026
Unprompted review
Reply from Grind
Hi Sue,
We're sorry to hear that you've been disappointed with your experience.
We have replied to your emails and are continuing to work with you to resolve this matter. We understand how frustrating it is when a product doesn't perform as expected, particularly on first use.
We do have established returns and complaints procedures in place, and our team is available to guide you through the next steps. We're committed to finding a suitable resolution and have been responding to your queries as quickly as possible.
We appreciate your patience and hope to resolve this for you soon.
Love Grind
Love, love, love Grind! Prompt delivery, great selection and good coffee! I’ve even bought subscriptions as gifts now! A happy customer. Thank you!
11 November 2025
Pods keep falling apart in machine!
Purchased my first order of Grind coffee through the MSE website at a decent enough price and the House Blend flavour is nice. However, after a couple of weeks, I’d have to say roughly 1 in 3 pods just evaporate in my Nespresso machine when the water tries to go through it - the paper covering peels off and water doesn’t flow through it - very annoying! So although a good price to start with, it’s probably worked out considerably more expensive overall. While I like the idea of compostable pods, unfortunately I won’t be returning.
10 June 2026
Reply from Grind
Hi Dylan,
We're sorry to hear you've experienced issues with your pods, especially as you've otherwise enjoyed the House Blend.
This certainly isn't the experience we want our customers to have, and we'd love the opportunity to look into this further. If you could please get in touch with us at shop@grind.co.uk with your order number and the batch code from the pod packaging, our team will be happy to investigate and help find a resolution.
We appreciate your feedback and hope to hear from you soon.
Grind coffee is always good
Grind coffee is always good! I love the Pokemon tin, but wish the Pokemon merchandise was a bit cheaper, then I'd buy the hot/cold cup, but I feel it's too expensive. But we love the coffee :)
10 June 2026
Reply from Grind
Hi Sue, thanks for your review! We’re glad you’re enjoying the coffee and the Pokémon tin.
We really appreciate your feedback on the merchandise pricing and will pass it along to the team. Please do reach out to us over email if you have any questions :)
- The Grind Team
Items weren’t shipped until 6 days…
Items weren’t shipped until 6 days after I placed the order, I had to reach out regarding the delay of which I was told one item was out of stock. Then they shipped with Royal Mail who haven’t been bothered to deliver the parcel and it’s now stuck in waiting to be delivered. Until they can use another reliable courier it might be best to avoid large orders
12 June 2026
Reply from Grind
Hi Bee,
We're sorry to hear about your experience and completely understand your frustration.
Unfortunately, due to an inventory issue, one of the items in your order was temporarily unavailable, which resulted in a delay to dispatch. We appreciate that this isn't the level of service you expected from us, and we're sorry for the inconvenience caused.
We're also sorry to hear that your parcel has experienced delays with Royal Mail. Once an order has been handed over to the courier, delivery is unfortunately outside of our direct control, but we understand how disappointing this is when you're waiting for an order to arrive.
If your parcel still hasn't been delivered, please get in touch with us at shop@grind.co.uk and our team will be happy to take a closer look and help however we can.
Great tasting coffee!!
Great tasting coffee!! Also, like the cool tins. Super fast delivery!! 5 stars!!
1 May 2026
I am loving my new Grind 2 machine and…
I am loving my new Grind 2 machine and also the milk frother. Coffee is great and I am pleased the pods are biodegradable. Aesthetically they look terrific.
16 June 2026
Happy customer
Well I already buy your products but have just started making "cold coffee" - wonderful. Thank you
16 June 2026
LOVE THIS COFFEE .
LOVE THIS COFFEE .
Ordered the pokemon tin with the pistachio nexpresso pods .
They taste amazing .will order again .
27 March 2026
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