Grind Reviews 

12,978
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 1,544 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality and delicious taste of the coffee, appreciating the wide variety of blends and flavors available. Many highlight prompt delivery, good packaging, and the appealing design and quality of products like coffee machines and tote bags. People frequently commend the customer service for being exceptional, responsive, and helpful in quickly resolving queries. However, some customers experienced issues with coffee pods, noting they sometimes block or leak, creating mess or not functioning correctly. A few also reported problems with coffee machines being faulty or breaking prematurely. Additionally, some reviewers mentioned delays in delivery, slow customer service responses for specific orders, or that certain coffee flavors did not meet taste expectations.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many expressing satisfaction with the coffee's... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent taste and consistent... See more

Delivery service

People report positive experiences with delivery service, often praising the speed and efficiency of their... See more

Order

Customers had ambiguous experiences with order, with many praising the quick and easy ordering process and... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting their helpfulness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

i ordered beans not powder so i emailed and they cancelled my order really fast allowing me to reorder powder, unfortunately the house blend just isn't strong enough for what we like. service was fa... See more

Company replied

Rated 5 out of 5 stars

Quick order and delivery process. Machine look really good and sleek in the kitchen. The milk attachment is very good. The mechanism can feel clunky with other pods but works absolutely fine with Grin... See more

Rated 5 out of 5 stars

Grind is great coffee but their packaging came apart and 1 tin was lost in transit, so we initially gave a 3 star review. However, Grind's response was excellent and within a few days we received a re... See more

Company replied

Rated 5 out of 5 stars

I love Grind, their coffee is amazing & I also treated myself to the new Grind 2 Coffee Machine which looks the business in my kitchen!! 😍 I have a subscription with very quick + free, packaged well... See more


Company details

  1. Coffee Store
  2. Coffee Machine Supplier
  3. Coffee Roasters
  4. Coffee Shop
  5. Coffee Stand
  6. Coffee Wholesaler

Information provided by various external sources

Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.

Grind - Shoreditch, London

Written by the company

Grind at Home.
Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
Letter-box friendly.
We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.

Contact info

4.1

Great

TrustScore 4 out of 5

13K reviews

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4.1

All reviews

(12,978)

1,489 reviews in the last 12 months

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Rated 4 out of 5 stars

Great coffee and good value

Great coffee and good value. I had on subscription for some time and always go back. Delivery a bit slow only reason for 4 stars

29 June 2026
Unprompted review
Grind logo

Reply from Grind

Hi Angela,

Thanks for your lovely review!

We truly appreciate your support, it's great to hear you've been enjoying your subscription.

We apologise if your orders arrived later than expected - usually we aim to despatch subscription orders within 1-3 working days with economy shipping, but if you experienced delays beyond this timeframe, please drop us an email on shop@grind.co.uk as we'd love to make your experience a 5 star one!

Best wishes,
The Grind Team

Rated 2 out of 5 stars

Food is great /shame about the service

Food is great .. sadly service not so much ..

3 June 2026
Unprompted review
Grind logo

Reply from Grind

Hi Terry,

We're sorry to hear your experience didn't meet expectations. While we're pleased you enjoyed the food, the level of service you received certainly isn't what we aim to provide. Please get in touch with us at shop@grind.co.uk with a few more details, and we'd be happy to look into this for you.

Rated 3 out of 5 stars

Faulty Pods

This is the second time I have ordered Grind pods and again about 30% of the pods are faulty with little or no coffee produced. I first ordered in March 2025 and vowed not to get them again after many failures. I relented and ordered in June this year and again was disappointed. Definitely never again.

11 June 2026
Unprompted review
Grind logo

Reply from Grind

Hi Richard,

We're so sorry to hear you've had this experience, especially after giving us another chance. This certainly isn't the quality we aim to deliver. We'd really appreciate the opportunity to investigate what's gone wrong and make this right. Please get in touch with us at shop@grind.co.uk with your order number and batch code and our team will be happy to help!

Rated 4 out of 5 stars

Recommended

Delivered quickly. Ordered the limited edition flavoured coffees and all are very nice. Free tin was a little dented :(

24 June 2026
Grind logo

Reply from Grind

Hi Jude,

Thanks for leaving your review!

We're happy to hear you enjoyed our new coffee flavours, although it's so sad that your tin arrived damaged.

If you could please drop us an email on shop@grind.co.uk, we'd love to sort that out for you!

Best wishes,
The Grind Team

Rated 3 out of 5 stars

Decaf coffee pods (dark blend and…

Decaf coffee pods (dark blend and house) tasted great as a base for a decaf Americano, but the pods themselves frequently block and coffee doesn’t run through them, flooding the interior of the machine and writing off a pod. The leaked water is full of coffee grounds creating much more mess than an aluminium pod. Probably won’t reorder as it cuts across the convenience, which is the main attraction vs making decaf in my cafetiere.

16 June 2026
Grind logo

Reply from Grind

Hi James,

We're sorry to hear you've experienced issues with the pods, although we're pleased you enjoyed the taste of the coffee. This isn't the experience we want for our customers, and we'd really like to look into what happened. Please get in touch with us at shop@grind.co.uk with your order number and batch code, and we'll be happy to investigate and help.

Rated 4 out of 5 stars

Honey nut pods disappointment

I wish I hadn't changed my caramel pods for honey nut pods. I dont like them at all :( maybe toffee nut would have worked better? They will now be wasted and i cant afford to pay for new ones , they are expensive as it is . Im disappointed , and may have to cancel my subscription now !

15 June 2026
Grind logo

Reply from Grind

Hi Cal,

Thanks for taking the time to leave your review.

We're so sorry to hear you didn't enjoy your new pods - we appreciate taste is subjective, but we certainly don't want our customers left feeling unsatisfied with their purchase.

Please email us on shop@grind.co.uk so our team can help you out with this further!

Best wishes,
The Grind Team

Rated 5 out of 5 stars

Best coffee at home EVER!

Website was so easy to navigate. The bundles were great value and it all arrived in perfect condition. The coffee itself is absolutely amazing. I’m so picky with coffee and the light roast is so good. I’ve even purchased the decaf so I can have an extra few cups throughout the day 😊

20 June 2026
Rated 5 out of 5 stars

Definitely recommend

Quick delivery and lovely gift set - the paper lining the tin and coffee packet was placed in had a tear in the midle but it was minimal. The gift was loved and looked very lush, thank you!

13 June 2026
Rated 3 out of 5 stars

Delivery was quite slow between being…

Delivery was quite slow between being placed and actual delivery.
Flavoured pods smell lovely but very little actual taste and the flavour is a bit burnt (for medium roast).

20 June 2026
Grind logo

Reply from Grind

Thanks for taking the time to leave us a review!

We're sorry to hear your order took longer than expected to arrive and that the flavoured pods weren't to your taste. We'd love to learn a bit more, so please do get in touch with us at shop@grind.co.uk and we'll be happy to help further, as well as pass your feedback onto our Roastery team.

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