It was very easy to order 3 flavours of coffee pods. The free tin was also an added bonus. The only disappointment was that I did not enjoy the honey nut limited edition flavour I had not tried before... See more
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Review summary
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What people talk about most
Reviews shaping this summary
i ordered beans not powder so i emailed and they cancelled my order really fast allowing me to reorder powder, unfortunately the house blend just isn't strong enough for what we like. service was fa... See more
Company replied
Quick order and delivery process. Machine look really good and sleek in the kitchen. The milk attachment is very good. The mechanism can feel clunky with other pods but works absolutely fine with Grin... See more
Customer service was brillient as had question about my order. Coffee and pokemon tins arrived really quick. Coffee tastes amazing only downside was one tim was slightly dented on arrival but easily p... See more
Company details
Information provided by various external sources
Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.
Grind - Shoreditch, London
Written by the company
- Grind at Home.
- Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
- Letter-box friendly.
- We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.
Contact info
8-10 New North Place, EC2A 4JA, London, United Kingdom
- 020 3019 1806
- hello@grind.co.uk
- www.grind.co.uk
4.1
Great
13K reviews
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Great customer service
Great customer service. I was having a problem with the website when setting up my subscription, and it reverted back to whole bean refills rather than ground coffee. I contacted Grind, and they offered to send me some ground coffee to replace it, which I really appreciated. I've tried their Grind x Pokémon coffee before, and it was really nice.
31 July 2026
Unprompted review
Really cute tote bag
Really cute tote bag, fast delivery! Lots of pockets to keep your things
26 July 2026
Went to London with my daughter a few…
Went to London with my daughter a few weeks ago, went for a coffee at Grind and wowwww! The staff was so nice and the Coffee and esthetics, just blew my mind. Ordered the Cold brew set because of the Mint Cold Brew i got at Beak St
23 July 2026
Great coffee and customer service
Great coffee and customer service. I use their pods and unfortunately, I have had issues with them in the past. Nevertheless, their support is always at hand to help and after submitting some details so they can look into this, they usually offer a few replacement pods.
23 July 2026
Great range of coffee capsules
Very pleased with my capsules and smart tin to keep them in. Wasn’t keen on the house blend but that’s personal taste and I really enjoyed a lot of the others. My current favourites are sweet miso and editions dark blend. Arrived very quickly and well packaged. The canned iced coffees weren’t for me though, found it bitter and just unpleasant.
10 June 2026
May use AI-assist with repliesRead more
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Capaccino offered in regular and large…
Capaccino offered in regular and large sizes at their Ridings, Wakefield branch. I was served with a regular, but my friend received what was clearly a SMALL cup (compared to the larger size). I mentioned that to the server who thought nothing was out of order, Neither of us will visit that outlet again. Rip off.
25 July 2026
Unprompted review
Reply from Grind
Thanks for leaving us your review. Unfortunately it seems like you might have visited another coffee shop, as Grind don't have a location in this venue, but we're sorry to hear about your experience and hope you can be in touch with the company you visited who can help you further!
I've never had a bad experience
I've never had a bad product or experience with Grind. My very first order was messed up (by me), but customer services went above and beyond to put things right.
I subscribe to the ground coffee, which I love.
15 July 2026
Made order as 15% discount available
Made order as 15% discount available, so stocked upped . Order came within two days great coffee .only get grind coffee now .
22 July 2026
Incredibly speedy customer service
Made a small mistake with my order and 1 email later the issue was sorted! Great customer service and very happy with my coffee
21 July 2026
Delicious oat iced coffee
Delicious oat iced coffee. I have tried a few different brands and this comes out top. Delivery was impressive, ordered one day got the next day. I will be returning for more, thank you.
26 June 2026
Great products
I love that Grind uses capsules made from plants - better for our health and the environment. The coffee is tasty and delivery was quick. Very happy!
19 July 2026
Poor Experience with Subscription
I've been a customer for a while, and this month I forgot to cancel my subscription. I contacted support before the order was dispatched, explained that I'm moving and already have plenty of coffee, and asked if they could cancel it or offer a goodwill discount. They refused both. Really disappointing customer service and no flexibility at all.
24 July 2026
Unprompted review
Reply from Grind
Thanks for leaving us your review, although we're so sorry to hear about the disappointment and frustration regarding your situation and that we weren't able to help further - we always try to provide the best solution possible, but can only apologise if you didn't feel we were able to help on this occasion. If you do want to speak to someone further, please feel free to get back in touch to hello@grind.co.ul - thanks!
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