Grind Reviews 

13,067
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 1,493 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the coffee, noting the amazing flavors and beautiful merchandise that make every purchase a true delight. Furthermore, consumers are very pleased with the extremely fast delivery service and the helpful, attentive support team always ready to assist. However, some people mentioned occasional delays with order dispatches and minor damage to packaging or tins during transit. A few reviewers were also dissatisfied with faulty hardware or specific coffee blends that simply did not suit their personal taste preferences. Some buyers experienced issues with pods not functioning properly in certain machines as well.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great taste and variety of... See more

Quality

Customers had positive experiences with quality, often describing the coffee as delicious, fresh, and... See more

Delivery service

Users describe positive interactions with delivery_service, noting consistently fast and reliable shipping... See more

Order

Reviewers highlight ambiguous aspects of order, with many customers praising the fast delivery, ease of... See more

Customer service

Consumers find customer service to be exceptionally positive, reporting quick response times and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service was brillient as had question about my order. Coffee and pokemon tins arrived really quick. Coffee tastes amazing only downside was one tim was slightly dented on arrival but easily p... See more

Rated 5 out of 5 stars

I love Grind, their coffee is amazing & I also treated myself to the new Grind 2 Coffee Machine which looks the business in my kitchen!! 😍 I have a subscription with very quick + free, packaged well... See more

Rated 5 out of 5 stars

Quick order and delivery process. Machine look really good and sleek in the kitchen. The milk attachment is very good. The mechanism can feel clunky with other pods but works absolutely fine with Grin... See more

Rated 5 out of 5 stars

I LOVE Grind, they roast great coffee and make it so well in their cafes too! I always get their editions OR light roast beans for that subtle fruity goodness! Recently when I had a problem with a... See more


Company details

  1. Coffee Store
  2. Coffee Machine Supplier
  3. Coffee Roasters
  4. Coffee Shop
  5. Coffee Stand
  6. Coffee Wholesaler

Information provided by various external sources

Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.

Grind - Shoreditch, London

Written by the company

Grind at Home.
Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
Letter-box friendly.
We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.

Contact info

4.1

Great

TrustScore 4 out of 5

13K reviews

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4.1

All reviews

(13,067)

1,452 reviews in the last 12 months

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Rated 5 out of 5 stars

Items as expected and arrived promptly…

Items as expected and arrived promptly with good communication throughout- the limited edition Miffy range is lovely and well made items (the cap & coffee tin are fab). Always use the standard coffee and also now their decaf for filter machine.

15 August 2026
Rated 5 out of 5 stars

We ordered a Snoopy cafetiere from…

We ordered a Snoopy cafetiere from grind a few months ago and absolutely loved it, the design is so cute!

One day I noticed there was a hairline crack in the glass so we were gutted!

I emailed customer support and spoke with Antonia and they were brilliant and offered to send a replacement! So we were over the moon 😁

Would definitely use the company again (need to order some of the miffy collection!) ❤️

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Quick delivery

Quick delivery, good quality products, they are constantly coming up with new products and special offers for both new customers and returning subscribers. Nothing to fault!

2 June 2026
Rated 2 out of 5 stars

top of the pods split quite often and…

top of the pods split quite often and leave an ashy taste. Not sure if it's just when you're doing pods back to back they can't handle the heat but I'll be going back to Nespresso pods and dealing with the recycling process over these.

13 August 2026
Rated 2 out of 5 stars

Damaged

I ordered the two Miffy mugs and one of them came with a part of Miffys face scratched off.

14 August 2026
Rated 1 out of 5 stars

Ordered and paid for next day delivery…

Ordered and paid for next day delivery on Saturday 15 Aug but delivered on Wednesday19 ?? How is that next day delivery / missed my daughter’s birthday! Not impressed. Contacted them and not heard anything

14 August 2026
Rated 3 out of 5 stars

Matcha is good but tea set could be better

Customer service response is quick - based on one enquiry I made so far.

I ordered the matcha tea set. I have only used the whisk once but the needles are already breaking and coming off. Not sure it will last the next 29 servings I have yet to make. The bowl itself is nice and roomy however, I now think it's too smooth for matcha preparation and would not recommend it.

The matcha is nice though as expected with its price point.

3 August 2026

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