Customer service was brillient as had question about my order. Coffee and pokemon tins arrived really quick. Coffee tastes amazing only downside was one tim was slightly dented on arrival but easily p... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.
Grind - Shoreditch, London
Written by the company

- Grind at Home.
- Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
- Letter-box friendly.
- We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.
Contact info
8-10 New North Place, EC2A 4JA, London, United Kingdom
- 020 3019 1806
- hello@grind.co.uk
- www.grind.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Items as expected and arrived promptly…
Items as expected and arrived promptly with good communication throughout- the limited edition Miffy range is lovely and well made items (the cap & coffee tin are fab). Always use the standard coffee and also now their decaf for filter machine.
Really good coffee and very helpful…
Really good coffee and very helpful customer service.
We ordered a Snoopy cafetiere from…
We ordered a Snoopy cafetiere from grind a few months ago and absolutely loved it, the design is so cute!
One day I noticed there was a hairline crack in the glass so we were gutted!
I emailed customer support and spoke with Antonia and they were brilliant and offered to send a replacement! So we were over the moon 😁
Would definitely use the company again (need to order some of the miffy collection!) ❤️
Quick delivery
Quick delivery, good quality products, they are constantly coming up with new products and special offers for both new customers and returning subscribers. Nothing to fault!
top of the pods split quite often and…
top of the pods split quite often and leave an ashy taste. Not sure if it's just when you're doing pods back to back they can't handle the heat but I'll be going back to Nespresso pods and dealing with the recycling process over these.
Miffy collab is gorgeous
Miffy collab is gorgeous. Quick delivery. Coffee smells and tastes lovely.
Damaged
I ordered the two Miffy mugs and one of them came with a part of Miffys face scratched off.
Ordered and paid for next day delivery…
Ordered and paid for next day delivery on Saturday 15 Aug but delivered on Wednesday19 ?? How is that next day delivery / missed my daughter’s birthday! Not impressed. Contacted them and not heard anything
At home on the go or in one of your…
At home on the go or in one of your coffee shops (Liverpool St & Elena are the best!) Grind coffee is the best.
This was a gift
This was a gift. The box is covered with Grind branding. No chance of keeping it a secret
Matcha is good but tea set could be better
Customer service response is quick - based on one enquiry I made so far.
I ordered the matcha tea set. I have only used the whisk once but the needles are already breaking and coming off. Not sure it will last the next 29 servings I have yet to make. The bowl itself is nice and roomy however, I now think it's too smooth for matcha preparation and would not recommend it.
The matcha is nice though as expected with its price point.
Lovely pressie to myself!
I am thrilled to bits, quick delivery and a really cute gift just for me.......the coffee is lovely too.x
Smart packaging
Quick delivery, very nice packaging with a cup and coffee tin that go with my pink bean grinder. All that I need to do now is brew a coffee!
Bought the Miffy mug set
Bought the Miffy mug set, really cute and good quality. My second purchase from a special range my first was a Snoopy tin and cafetière
Iced instant Grind in this heatwave is…
Iced instant Grind in this heatwave is the perfect answer when you want to cool off. Delivered by Royal Mail exactly as they said it would be. Perfect
Miffy cafetiere and mugs for daughters…
Miffy cafetiere and mugs for daughters new home. Arrived quickly. Look gorgeous
Quick and speedy order
Quick and speedy order! The Miffy cafetiere is gorgeous. Lovely excellent experience!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








