greylines.com.au Reviews 

I placed my order on 10 June and, more than two months later, I still have neither my order nor my refund.

Throughout this time, I have contacted the company repeatedly via both email and Instagram. Each time I have been assured that the issue would be followed up and sorted, but unfortunately those assurances have not resulted in a resolution.

On 29 July, I was specifically told in writing that a full refund would be issued the following morning. It is now 17 August, and I am still waiting for that refund.

I have been extremely patient and have given the company numerous opportunities to resolve this directly. What is most disappointing is not simply that the original order never arrived, but the repeated promises that the situation would be fixed, followed by no action.

I should not have to continually chase a business for a refund that they have already agreed to provide.

Unfortunately, after more than two months of emails, messages and assurances, I cannot recommend this company based on my experience. I am now having to consider escalating the matter through Consumer Affairs Victoria simply to receive the money I was promised would be refunded weeks ago.

UPDATE!!!

STILL NOTHING!

I ordered a cap on the 18th June. I’m still waiting for it to arrive 2 months later (despite the website saying delivery in 2-3 weeks). No response from emails in regards to finding out where my order is. Tracking details were created 3 weeks after placing the order however it still shows that it hasn’t left the warehouse. I’m beginning to think I’ve been scammed.

Order something at the beginning of July 2026. Having contacted there customer service and being told they would get back to me asap. I'm still yet to hear back from them and I've asked for a full refund. The absolute worst customer service I've ever experienced. Not sure if I'll get my money back. Under no circumstances order from this site.
Update 16/08/26
Finally heard from someone on Instagram. Apparently my original order was shipped and lost by Aust post and they've been dealing with a new logistics company. They are apparently sending me my order again. If it ever arrives I'll update again

Order was placed on 21/4. Was marked as on the way by Grey Lines on the 4/5, however didn't actually ship until 13/5 according to the AusPost tracking.

When it arrived one of the shirts was the wrong size.

I first contacted them on the 19/5 via reply email as the order email said to do - no reply.

I then contacted them via instagram on the 27/5 and got a reply almost instantly that they would get it sorted out.

No further action until I then contacted again on the 1/6, with a reply on the 2/6 that a replacement was shipped out on the 1/6.

Nothing received, contacted again via instagram on 21/6 with a reply on 25/6 that they would check it out and get me a tracking number.

Radio silence again until 13/7 when I messaged again asking for an update and whether a credit card chargeback would be more appropriate.

Apparently they were going to head next door to the warehouse and get it sorted.

26/7 and still waiting...

UPDATE 16/9/26: Funnily enough, on the 26/7 I got an email apologising that my previous contacts slipped through the cracks as the proper process wasn't followed, and they would organise a replacement tee (or a refund) the next morning.

On the 3/7 I received the replacement tee - unfortunately the same size 8 (not 8K).
Sarah offered a refund, and I asked if there was another of their shirts avilable in the proper 8K, otherwise a refund was fine. No response.

Asked again on 31/8 if they can confirm if any other shirts were actually 8K not 8... no reply.

And again today 16/9...

It's a scam. Still waiting for my order to arrive. I thought I was doing everything safe - checking it's an Australian website and paying through the shop app. I ordered a cap back in late April. I've received one email from customer service saying that it was due to be packed the next day or two and this was back in early May. I followed again 4 days ago (now June) and I haven't heard back. Avoid and do not buy!

Unfortunately, I have no choice but to leave a negative review based on my experience.

To outline what occurred:

There was over a month’s wait for my order to even be actioned, and that only happened after I followed up—at which point it was processed the next day.

When the order finally arrived, it was missing two t-shirts.

On 7 April, I notified the business of the issue and made it clear I wasn’t concerned about the additional “bonus” tee that had been promised. After receiving no response for a week, I had to follow up again just to get an update.

On 13 April, I received a reply confirming that the missing item would be dispatched, along with the extra tee that had been mentioned.

By 29 April, the replacement finally arrived—however, it still did not include the additional tee that had been referenced.

Overall, there appears to be a clear need to review internal processes and procedures. It was also noticeable from the differing fonts in earlier correspondence that I likely wasn’t the only customer needing to prompt action on orders, which should have been an early red flag. Additionally, with what effectively became multiple shipments for a single order (despite me not even wanting the extra tee), the cost and inefficiency involved must be significant.

It’s disappointing, because I genuinely like the designs and would have been happy to purchase more and recommend the business to others. However, given this experience, I would be hesitant to do so—especially for an Australian business where expectations for service are higher.

Very disappointing.

Made an order last year in October of three hats.

Have made contact a number of times via different email channels. Had success with their customer service team they have supplied on their website. Multiple times was reassured they would sort my order. Then later on near the end of January was told, after further back and forth, that I would receive a refund in 3-5 business days. Contacted again via email plus insta but it is now Mid-Feb and I am still without products purchased or a refund. At a loss of how to remedy this situation.

Mainly want to inform others of the risk of being scammed and some form of record of offence.

Regrettably, after further internet research it appears Grey Lines Australia is not held in good regard as a company/supplier and its legitimacy, if any, should very seriously be questioned among consumers.

Update: 19/02/26. After posting a review here and also at ProductReview.com.au I was contacted by Grey Lines and properly refunded 2 days later. Which was great. Long process but good ending. Cheers.