Talacollection Reviews 

29
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Whilst I was super excited about my new pair of ASICS nimbus turning up I was a little disappointed that they were not the right size. After a quick email notifying TALA they got right onto it and my... See more

Company replied

Rated 5 out of 5 stars

I ordered a pair of Zumba pants and I absolutely love them! They are so comfortable and the quality is great. I also love the range of colours available — it was hard to choose! The customer service w... See more

Company replied

Rated 5 out of 5 stars

Had a great experience! I ordered a pair of Salomon shoes, the website was incredibly easy to use, and the delivery information was clear and accurate, so I knew exactly when to expect my order. Sh... See more

Company replied

Rated 1 out of 5 stars

I had an incredibly disappointing experience with Tala Collection. I purchased a pair of Salomon shoes for $245, and after receiving them I immediately contacted the store because I had concerns a... See more

Company replied

Company details

  1. #6 of 11 best companies in Activewear Store

Written by the company

Based in Australia with customers across the globe, Tala Collection serves style-conscious, active individuals who want gear that performs as hard in a workout as it looks put together for a coffee run afterward. We're committed to quality, authenticity, and a shopping experience that's as elevated as our product range.


Contact info

4.2

Great

TrustScore 4 out of 5

29 reviews

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4.2

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(29)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy Feet

Whilst I was super excited about my new pair of ASICS nimbus turning up I was a little disappointed that they were not the right size. After a quick email notifying TALA they got right onto it and my new shoes were here within a few days. Very happy with the service and product, will definitely order more.

3 August 2026
Unprompted review
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Reply from Talacollection

Thank you Jason. We appreciate your kind words.

Rated 5 out of 5 stars

Had a great experience!

Had a great experience!
I ordered a pair of Salomon shoes, the website was incredibly easy to use, and the delivery information was clear and accurate, so I knew exactly when to expect my order.
Shoes were absolutely perfect. Unfortunately, I had ordered the wrong size, but the customer service was so helpful. They responded very quickly, and were very understanding.
I will definitely be buying from them again. Highly recommended!

4 August 2026
Unprompted review
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Reply from Talacollection

Thank you Laura. We appreciate your kind words.

Rated 5 out of 5 stars

I ordered a pair of Zumba pants and I…

I ordered a pair of Zumba pants and I absolutely love them! They are so comfortable and the quality is great. I also love the range of colours available — it was hard to choose! The customer service was amazing; they were very patient and helpful when I needed advice about sizing. I’m really happy with my purchase and would definitely recommend them.

24 July 2026
Unprompted review
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Reply from Talacollection

Thank you Maryam. We are very happy that you like your new pants.

Rated 5 out of 5 stars

Awesome quality!

Got a pair of pants, awesome quality! 👍Order number 1598

2 August 2026
Unprompted review
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Reply from Talacollection

Thank you Polina. We are very happy that you like your new pants.

Rated 1 out of 5 stars

I had an incredibly disappointing…

I had an incredibly disappointing experience with Tala Collection. I purchased a pair of Salomon shoes for $245, and after receiving them I immediately contacted the store because I had concerns about their authenticity. Instead of taking my concerns seriously, I was repeatedly reassured that they were genuine.
After seeking advice from a Salomon store and comparing the shoes, I became convinced they were not authentic. When I raised this with Tala Collection, their customer service became defensive and dismissive instead of investigating my concerns professionally.
They initially criticised me for returning the shoes without the box and after wearing them once, despite the fact that I had only worn them because they had assured me they were authentic. Eventually they agreed to refund me, but throughout the process I felt like I was being treated as the problem rather than as a customer with genuine concerns.
What shocked me most was the way I was spoken to. After the refund was processed, I was told to "get some help" and to "seek some assistance." That is completely unacceptable, unprofessional and disrespectful. No business should speak to a customer that way, regardless of any disagreement.
Whether you agree with my concerns about the shoes or not, the level of customer service I received was appalling. I won't be shopping here again, and I'd strongly encourage others to do their own research before purchasing.

31 July 2026
Unprompted review
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Reply from Talacollection

We take all customer feedback seriously, but it is important to clarify the facts of this matter.
You received your order over a month ago and subsequently contacted us alleging that the shoes were not authentic. We clearly advised you that all products sold by Tala Collection are sourced from verified and reputable suppliers. Despite this, and in good faith, we offered to have the product returned for assessment. All correspondence supporting this is on record.
The product returned to us was worn, soiled, and missing its original packaging. Under Australian Consumer Law, we are not obligated to accept returns for items that have been used or are not in their original condition. However, as a gesture of goodwill, we still accepted your return and processed a full refund.
Upon receipt, the shoes were reviewed by our product representative, who confirmed that the product is consistent with authentic stock. We also requested details of the third party who allegedly advised you the product was “not as described.” To date, you have not provided this information. Due to the condition of the returned item, it is no longer saleable and has had to be discarded.
We received your return on Thursday, 30 July. Between 30 July and 31 July, you contacted our team eight separate times. On each occasion, you were advised that your return had been accepted and that refunds are processed within 24 hours. This timeframe is clearly communicated and standard practice.
During these interactions, multiple staff members were subjected to abusive and threatening language. While we always aim to provide high-quality customer service, we have a duty to ensure a safe and respectful working environment for our team. Abusive conduct towards staff is not acceptable and will not be tolerated.
We stand by the quality and authenticity of our products, as well as the professionalism of our team. We have acted fairly, exceeded our legal obligations, and resolved this matter with a full refund.
We encourage all customers to engage respectfully so we can continue to provide the level of service we are known for.

Rated 5 out of 5 stars

TALA absolutely delivers

TALA absolutely delivers. I was doubtful at first ordering through a site i wasnt famaliar with but it was easy and seemless. Communication was great to follow up on my delivery. In the end i got my shoes and was so thrilled. The wait was worth it and the package arrived within the estimated delivery timeframe.
Very satisfied.

14 May 2026
Unprompted review
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Reply from Talacollection

Thank you, Ferdinand. We hope you enjoy your new purchase.

Rated 5 out of 5 stars

I ordered Salomon sneakers for my daughter.

I ordered Salomon sneakers for my little girls birthday and lovely Aus Post have lost the package, which I found out from Al the owner. Not Al's fault as he has nothing to do with it when leaving his warehouse, I deal with freight as well. But within half an hour of knowing this he has another pair in the mail and I got them the next day, loveliest guy to deal with and nothing was an issue. Even when I found out after all this I had miss understood sizing like a twit due to being in a hurry. Again, Al was fantastic today and didn't bat and eyelid, he even said "what is your little girls favourite colour, I will send out one of our sun visors for her". He has organised another pair of the same shoe to come out straight away before even seeing the wrong ones back. No one does that. Amazing, so if you can support this guy and his business and the people that work with him, please do. Nothing is an issue, be nice to them because they are fantastic and do what they can, Tala Collection will be my first port of call to support Al when I can. Cheers Nick.

14 May 2026
Unprompted review
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Reply from Talacollection

Hi Nickolas, thank you for the kind words. We aim to provide a personal service, and your compliments are truly appreciated.

Rated 4 out of 5 stars

Follows through on returns and refunds policy

What was most reassuring about my experience with Tala Collection after receiving the wrong size product to what I ordered; is that unlike many online businesses they 100% followed through on their returns and refunds policy. Many online business don't and often refuse or make it extremely difficult and there is always a loss. This was not the case in this instance, they honoured their policy and it was a most heartening surprise.

15 April 2026
Unprompted review
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Reply from Talacollection

Thank you for the positive feedback.

Rated 1 out of 5 stars

I have not received my shoes so how do…

I have not received my shoes so how do you think I should rate you? 0I am not happy refund my money

23 March 2026
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Reply from Talacollection

Hi Zaida,

Thanks for contacting us. We have looked into the matter for you and spoke to Canada Post. Your parcel was delivered at 11:10AM on April 2nd, 2026. I am not sure why you have not received it.

The notes by Canada Post is

"Delivered to your community mailbox, parcel locker or apt./condo mailbox Vaughan, ON"

Your purchase was also delivered within the committed timeframe. Therefore, I am not sure why you have given us a 1-Star rating.

We have emailed you a screenshot of the Canada Post delivery report. You can also obtain this report from their website. In the meantime, if there is anything else we can help you with please email us.

Rated 1 out of 5 stars
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Reply from Talacollection

Hi Anne, we’re sorry to hear about your experience. We take claims like this seriously and have already spoken with you, offering a full refund or replacement. We are now investigating the matter with our logistics provider and warehouse partners.

We have not identified this issue in any of our other stock, but we are awaiting the return of your item so we can examine it properly and, if needed, send it back to our supplier.

Rated 2 out of 5 stars

Delays

Delays - in confirming order, responding to queries, further delays to expected shipping times. Still awaiting confirmation of local shipping 4 weeks later.

12 March 2026
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Reply from Talacollection

Hi Owen, thank you for your feedback. However after having checked the audit log we found the following:

1 - Your order was confirmed within 1 minute of your order finalisation.
2 - We dont have any queries from you through out chat bot, WhatsApp or telephone.
3 - Your order was received on the 14th of February. The shoes were ordered and received into our warehouse after the Chinese new year due to the holiday season in China. Your shoes was cleared to ship on the 1st of March but due to the shear traffic it was only shipped out on the 9th of March. I believe your shoes will deliver this week.

Rated 5 out of 5 stars

Stylish

I like the design & material
Stylish and comfortable

16 February 2026
Unprompted review
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Reply from Talacollection

Thank you Farid for your kind feedback.

Rated 5 out of 5 stars

Just ordered some activewear as a…

Just ordered some activewear as a Christmas present. The product looks great and feels high quality.

25 December 2025
Unprompted review
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Reply from Talacollection

Thank you Craig, We are happy you like your purchase. Thank for your support.

Rated 5 out of 5 stars

Birthday brilliance delivered from Down Under

I ordered the Tala Sherpa Jacket as a birthday gift for my wife and I’m genuinely impressed. Delivery to the UK was quick and hassle free. The jacket looks great, feels well made, and the price was very fair. Customer service was excellent too: friendly, patient advice over the phone, even with the big time difference between my country and Australia. I’d happily shop with Tala again without any hesitation.

9 January 2026
Unprompted review
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Reply from Talacollection

Thank you KiaA for your order and support.

Rated 5 out of 5 stars

Minimal & Chic

Minimal & Chic
Current obsession.
Second-skin softness, elevated design, flawless fit. The kind of set you don’t want to take off.
I highly recommend

15 January 2026
Unprompted review
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Reply from Talacollection

Thank you Nadine for the feedback.

Rated 5 out of 5 stars

Love the product quality and look

Love the product quality and look. Bought a pair of shoes and they turned out to be the most comfortable I have ever had.

12 February 2026
Unprompted review
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Reply from Talacollection

Thank you, Amir. We are happy you are enjoying your new shoes.

Rated 5 out of 5 stars

I absolutely love TALA activewear

I absolutely love TALA activewear! The quality is amazing, the fabric feels soft, supportive, and super comfortable whether I’m working out or just running errands. Everything fits beautifully and stays in place without feeling tight or restrictive.
I love the designs and the material.
I washed it a couple of times and it keeps its shape.
TALA has definitely become one of my go-to activewear brands! 💕

15 February 2026
Unprompted review
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Reply from Talacollection

Thank you Roshi. Thank you for the kind feedback.

Rated 5 out of 5 stars

Fell in love with products

I purchased the Flora jacket as my first order and absolutely fell in love with it, which led me to order more pieces including the Allie sets, Pearl set, and Celine alo set. The quality is amazing, they look great and are incredibly soft and comfortable.
Customer service was also quick and helpful when I had sizing questions.
One of the things I truly appreciate about TALA is the wide range of beautiful colours, unlike many brands that mostly stick to black, white, and grey.

16 February 2026
Unprompted review
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Reply from Talacollection

Thank you Sama for your Order and support.

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