My order hadn't arrived, and I had also paid extra costs to have it delivered on Sunday. I've done this many times before and it has always gone well. Unfortunately, this time things went wrong due to... See more
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The delivering was 1 day late, very awkward in this case. But not due to Greetz. Had a good conversation about this, and got the delivery-fee back, although i said , thàt was not my intend. Hopefully... See more
We use Greetz to send cards to our colleagues, and we’re always very happy with the service. The cards are beautiful, and delivery is always on time. It’s an easy and reliable way to make someone feel... See more
Company replied
> I ordered a birthday present for my daughter, but it wasn't delivered in time for her birthday. And the so-called customer service doesn't even respond! This is the second time I am experiencing t... See more
Company details
Written by the company
Greetz is hét online platform voor persoonlijke verrassingen zoals kaarten, bloemen, ballonnen, taarten, dranken en chocolade. Iemand verrassen of laten weten dat je aan hem of haar denkt? Bij ons zeg je het altijd op jouw manier.
Contact info
Netherlands
- www.greetz.nl
3.9
Great
43K reviews
Asks customers to review
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May use AI-assist with repliesRead more
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Reply from Greetz
Thanks so much for your kind words! We’re thrilled you had a positive experience with us. Your satisfaction is our top priority, and we can’t wait to serve you again soon! 😊
Email delivery confirmation but no package
I received correct updates of delivery and then a final email about the package being delivered but is nowhere to be found. Customer Service page says once is out for delivery they don't have control anymore and advice to wait 2 days.... I am sending the package for a special occasion, 2 days is too late already, I do not recommend.
18 June 2026
Unprompted review
They are really helpfull and kind
They are really helpfull and kind. I had a problem with a gift and it was fixed in a few clicks. The person talking to me via chat was really nice. I will reccomend their website to everybody!
17 June 2026
Unprompted review
Reply from Greetz
Thanks so much for your kind words! We’re thrilled you had a positive experience with us. Your satisfaction is our top priority, and we can’t wait to serve you again soon! 😊
My order was not delivered yesterday…
My order was not delivered yesterday when it should be delivered.
15 June 2026
Unprompted review
Greetz Helpdesk-assistants do their…
Greetz Helpdesk-assistants do their utmost to help and compensate, even when Packs seems to be ‘not the perfect Deliverer’
Chapeau 🎩 to all !
12 June 2026
Unprompted review
Could Not be happier with the service…
Could Not be happier with the service and the quality of the products and the quick delivery
31 May 2026
Good product selection
Good product selection, sensible prices and communication as the order is delivered,
11 June 2026
Had question about a received parcel
Had question about a received parcel, got clear and good information and they sorted out everything very well.
12 June 2026
Unprompted review
Reply from Greetz
Thanks for sharing your experience! We’re delighted to know our service met your expectations. Your support means a lot to us, and we hope to see you again!
Lovely flowers
1 March 2026
Title: Unacceptable delivery time and poor customer service
Review:
I ordered flowers for my father‑in‑law’s birthday, and the delivery time I received was 21:40–23:40. This is completely unacceptable, especially since their website clearly states that deliveries are made between 08:00 and 20:00.
My father‑in‑law is very old and cannot stay awake that late.
Changing the delivery date is not an option either, because the flowers would no longer be fresh.
On top of that, I paid a higher delivery fee for Sunday and accepted it, but the delivery time I received was totally different from what was promised.
This is a violation of the service terms, and I requested a full refund.
Very disappointing experience.
7 June 2026
Unprompted review
Many cards options for multiple events
Many cards options for multiple events. Easy to operates.
1 June 2026
Excellent customer service
Card was not delivered by partner Packs, despite track and trace confirmation it was. Although mistake was likely with the delivery partner and not with Greetz, they offered immediate free reshipping.
Excellent service!
31 May 2026
Unprompted review
Reply from Greetz
We're so glad to hear that you had a fantastic experience! Your positive feedback is much appreciated. Thanks for your support and we look forward to seeing you again!
Dont trust them....useless
Ordered the card and gift for next day delivery so it would be there in time and what happens the next day to the "fit through the letter box" package.....failed to deliver. what happens after another day.....failed to deliver. IT'S A LETTER BOX SIZE DELIVERY. It's not difficult. So now the actual day has arrived and no card and no gift. Greetz are useless
29 May 2026
Unprompted review
Reply from Greetz
Thank you for your review. Your feedback matters to us, and we want to sort out any issues you faced. Send us an email at trustpilot@greetz.com with your order details, and we’ll get on it.
Reply from Greetz
Thank you for the positive review! We're delighted you had a wonderful experience. Your support is greatly valued. Take care!
Great customer service
Great customer service. Their delivery partner Packs seems to be struggling, with late or no deliveries, yet they put the order as delivered on time. When reaching out to Greets, we immediately got compensated for the lost package (even put the exact order back in our shopping cart so we could resend to a different address) and got compensated for the late delivery of another order, which I had only used as an example to make a point on the bad service of their delivery partner Packs. Went above and beyond to make it right.
23 May 2026
Unprompted review
Reply from Greetz
We're so glad to hear that you had a fantastic experience! Your positive feedback is much appreciated. Thanks for your support and we look forward to seeing you again!
Great help
The AI chatbot was a great help, and then Lavenia too! She understood my complaint and dealt with it effectively by providing me with prompt and helpful assistance. Thank you very much!
13 May 2026
Unprompted review
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