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Graham's Family Dairy Reviews 

128
•
TrustScore 2 out of 5

1.9

Food Manufacturer
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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained that various dairy items, including milk and yogurt, spoiled or fermented long before their expiration dates. Buyers also noted significant issues with poor product textures, mentioning that the cottage cheese was often entirely runny and watery rather than properly creamy. Some people were satisfied with the company, praising the genuinely fresh taste of the milk and the protein yogurts. Consumers additionally enjoyed the flavorful kefir selections, describing them as exceptionally healthy, refreshing, and delicious for daily consumption. A few shoppers also recommended these specific items to their friends and family members after having pleasant experiences.

What people talk about most

Product

Consumers find product experiences to be mixed, with strong feelings of frustration over quality issues. Many... See more

Quality

Customers consistently note negative experiences with quality, highlighting that multiple items spoil well... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Milk.. gold smooth.. been purchasing twice weekly for a very long time so feel dreadfully fed up. Christmas coffee and breakfast has been ruined by sour milk dated the 30th,,purchased from a large Tes... See more

Rated 2 out of 5 stars

I can't speak for the dairy. My complaint is the packaging that says "Lemon Cheescake" dessert. Seriously misled! It sat in my fridge all week. I opened it Friday night expecting to tuck into a yummy... See more

Rated 2 out of 5 stars

I have bought this milk with hope that is a real milk. When you warm up real milk it has a specific sweet smell and taste. This milk do not have any of that. Can’t believe that all what is written is... See more

Rated 2 out of 5 stars

Nice milk but the lids don’t fit the bottles, so if someone inadvertently lays it flat in the fridge, it leaks everywhere. This is before it has been opened for the first time.

Company details

  1. Food Manufacturer
  2. Dairy
  3. Dairy Farm
  4. Dairy Store
  5. Dairy Supplier
  6. Food Producer

Information provided by various external sources

Graham's The Family Dairy is a family farming and dairy business now run by the founder's son and grandchildren. Producing our award-winning range of conventional, organic and Jersey Gold milks as well as butters, cream and ice-creams from our dairy i...

Contact info

1.9

Poor

TrustScore 2 out of 5

128 reviews

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1.9

All reviews

(128)

43 reviews in the last 12 months

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Rated 2 out of 5 stars

Not what we expected from Grahams

We decided to try the doorstop delivery service to reduce our plastic consumption the cost is much higher close to double the cost of buying Grahams milk form the supermarket. But we had numerous issues with the deliveries. The delivery van kept breaking down, clutch issues, bottling issues (glass was replaced with plastic) received the wrong quantities of milk. So we decided to cancel. Initially we were compensated for the delays/mix ups but the customer service seemed to deteriorate and they do not seem to want to retain existing customers. Not recommended

6 April 2021
Unprompted review
Rated 1 out of 5 stars

Bad customer service

We have various issues with this company

• Constant mix-up with orders (milk not delivered)
• Late deliveries
• No receipt for orders left
• Driver dumping the deliveries at the from door not informing anyone

I have spoken to the person at the dept many times and these are issues constantly popping up.
If these issues are not rectified we will go elsewhere after being with the company for years.
I messaged the face book team twice no one got in touch to resolve this issue
Looks like the company is not interested in what customers are saying.

12 October 2017
Unprompted review

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