GRACE KARIN Reviews 

122
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

I ordered 2 shirts in February. It is now almost June. I wrote to customer service MULTIPLE times. I have received no response and still have yet to receive the shirts. They happily took my money thou... See more

Rated 1 out of 5 stars

misogynistic brand that PRIVATELY MESSAGES women on instagram telling them to untag + remove posts of these women wearing the clothing if it doesn't "align with the brands image" theyve messaged bot... See more

Rated 1 out of 5 stars

Coming from CHINA, I should’ve known better. The shirts I ordered looked like thin sweatshirt/sweater material. The shirts I RECEIVED looked like Halloween outfits. Or dri-fit workout rejects from Pre... See more

Rated 5 out of 5 stars

Grace Karin is my go to shop now for all special occasions. I have an unusual body shape where my torso is shorter, however I'm tall with long legs. It's very difficult for me to find anything that w... See more

Company details

  1. Women's Clothing Store
  2. Clothing Store

Written by the company

Founded in 2008, GRACE KARIN has dedicated to offering high-quality women's fashion apparel with the principle of "simple and stylish". We strive to provide each customer with a fit tailoring and a stylish collocation that emphasizes details, which helps to bring a comfortable and refined lifestyle. We hope that every woman wearing GRACE KARIN will have a young mindset that can transcend ages. Our style focuses on modern, elegant and simple clothes which are not only suitable for daily but also for party and work. Building a modern and exquisite image is a sincere gift for you.


Contact info

1.8

Poor

TrustScore 2 out of 5

122 reviews

5-star
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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.8

All reviews

(122)

6 reviews in the last 12 months

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Rated 1 out of 5 stars

Disappointment with Recent Purchaseed two Elegant…

I recently purchased two Elegant Surplice Wrap Blouse V Neck Long Sleeve Casual Ruched Tops from your online store, totaling $73.99 and $76.74 each. I'm disappointed with the quality of the items received. The fabric resembles a cheap, stretchy nylon material, falling short of the expected durability for the price point.

This experience has left me feeling that the products are overpriced for the quality provided. Despite positive reviews on your website, my experience has been unsatisfactory, raising doubts about the authenticity of those 5-star reviews.

While I understand variations in individual experiences, I believe it's crucial to provide genuine feedback for the benefit of all customers. I had hoped for a more positive experience, given the prices paid. In my opinion, Grace Karin's products are overpriced for what they are

5 February 2024
Unprompted review
GRACE KARIN logo

Reply from GRACE KARIN

Thank you for taking the time to share your feedback regarding your recent purchase of the Tops from our online store. We sincerely apologize for any disappointment you may have experienced with the quality of the items received.

We are sorry to hear that the fabric did not meet your expectations and appeared to be of a lesser quality than anticipated. Your concerns about the pricing relative to the perceived quality are duly noted, and we appreciate your honesty.

We understand the importance of your satisfaction, and we would like to make things right for you. Please reach out to our customer service team at support@gracekarin with your order details, and we will do our best to address your concerns and find a suitable solution.

Rated 2 out of 5 stars

Customer service

I had ordered a dress and when it came it was to small I wanted to return it but apparently I couldn’t not what I wanted to hear all I kept being told was it’s our policy I get that but if something was way to small it was no good to me

13 October 2023
Rated 5 out of 5 stars

Clothing arrived quickly

Clothing arrived quickly. It is beautiful and high quality. I have gotten many compliments on the dress and shirt I ordered.

8 October 2023
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Reply from GRACE KARIN

Hi there, we truly appreciate your kind words and are delighted that you've received many compliments on the dress and shirt you ordered! If there's anything specific you love about the items or any suggestions you have for us to enhance your future shopping experiences, please feel free to share.

Rated 1 out of 5 stars

Garbage

Garbage. The outfit looked terrible. When I tired to return it they gave me the run around😡

7 October 2023
GRACE KARIN logo

Reply from GRACE KARIN

We're sorry to hear about your disappointment with our product and the difficulties you encountered during the return process. Your feedback is important to us. Please get in touch with us at support@gracekarin.com so we can address this promptly. Thank you for bringing this to our attention.

Sincerely,
GRACE KARIN

Rated 5 out of 5 stars

Very pleased.

It was easy to place my order. My product was delivered on time and the product I ordered was correct. The quality and the prices met my expectations. Very pleased.

21 September 2023
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Reply from GRACE KARIN

Thank you so much for taking the time to share your positive experience with Grace Karin! We are thrilled to hear that your clothing arrived promptly and that you find it beautiful and high-quality. We look forward to serving you again in the future!

Rated 5 out of 5 stars

The quality and value is amazing!

The quality and value is amazing. I ordered several cardigans to wear over dresses. They all ran true to size and were very nicely made. Quick shipping as well.
Definitely a great value.

20 September 2023
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Reply from GRACE KARIN

We are genuinely delighted to hear about your positive experience with us! Thank you so much for sharing your feedback on the quality and value of our cardigans. We are thrilled to learn that they exceeded your expectations and that you found them to be amazing in terms of both craftsmanship and value.

Rated 1 out of 5 stars

Grace Karin Jacket Not Refunded

I ordered a sequined jacket by Grace Karin through Amazon and returned it in good time. They have advised Amazon that they refunded my money 4/12/23 but it is not showing in my bank account. I called the Amazon complaints department who assured me I would be paid my refund which is still not forthcoming. I thought I’d be safe as the order went through Amazon.

4 December 2023
Unprompted review
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Reply from GRACE KARIN

We are sorry to hear about the trouble you're facing with your refund for the sequined jacket ordered through Amazon. Unfortunately, we can handle the orders placed on our website only so we can not help you but forward your issue to the relevant department. It's good that you've reached out to Amazon's complaints department.

Sincerely,
GRACE KARIN

Rated 1 out of 5 stars

I placed a order like 12 months ago…

I placed a order like 12 months ago with the Grace Karen website an I never got my package. I bought 3 dresses from here an they never showed up they took my money without even giving me my product an that was 90 dollars worth not to mention it was on the Christmas sale but still? I’ve never experienced this before I’ve always gotten my packages. I will not be ordering from Grace Karin again I tried getting a refund an I never got one. I did order a shirt from Amazon by Grace Karin since they must have a store on Amazon an that shirt arrived to me? So I’m confused as to why I never got those 3 dresses I paid an ordered they were really pretty an I was looking forward to them the site has a lot of beautiful clothes but now I feel I was taken advantage of by this company. I just won’t ever order from Grace Karin website again. They scammed me an never gave me my product.

15 December 2022
Unprompted review
Rated 1 out of 5 stars

I wish I could rate negative 10

I wish I could rate negative 10. AWFUL. First order the size measurements online that they provide are not accurate. It cost more to ship the dresses back. They provide us with a store credit. On our second package - the package says it was deliver BUT was NEVER delivered. SCAM SCAM SCAM do not order

20 October 2023
Unprompted review
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Reply from GRACE KARIN

We're truly sorry to hear about the issues you've encountered with your orders. It's incredibly disappointing to learn that our size measurements were inaccurate and that you've experienced difficulties with shipping and delivery. Please accept our sincere apologies for any inconvenience you've experienced. We'd like to assist you further and address your concerns promptly. Could you please provide us with your order details so we can investigate the matter and work towards a resolution?

Rated 5 out of 5 stars

This is my favorite brand

The dresses and skirts I ordered were individually packaged and protected. Each item was very high quality! I receive compliments whenever I wear these items because they are unique and flattering. This brand has excellent professional wear that is conservative and cute!

19 August 2023
Unprompted review
Rated 1 out of 5 stars

Never again

Ordered a top seen on instagram, which arrived reasonably quickly and was very nice, but was an off the shoulder. I have broad shoulders and so it kept riding up making it unsuitable. Tried to go through the return process on their website which was no use so contacted customer report. You know when you can tell by the slow response that this isn’t going to work?! Finally, after numerous slow emails, they sent me an address to return to in CHINA, after misleading they are in LA. The cost to return was almost as much as the top! I’m sure they make it so difficult to put people off returning! Definitely would not buy again, really so disappointed at the last of customer care and help. Never again.

22 September 2023
Unprompted review
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Reply from GRACE KARIN

Thank you for sharing your feedback regarding your recent experience with us. We are truly sorry to hear about your issues and understand your frustration.

Regarding the return process, we understand that the return shipping cost to our warehouse in China may have presented a significant challenge for you, according to our return policy, we offer free returns for orders received within 15 days, you need to pay the shipping fee first, and we will pay you back and issue the refund once received the tracking number of the return package.

Should you have any further concerns or questions, please do not hesitate to reach out to us. We would appreciate the opportunity to make things right and restore your faith in our brand.

Rated 5 out of 5 stars

Beautiful shirts

Beautiful shirts, very comfortable material, unique style

8 September 2023
Unprompted review
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Reply from GRACE KARIN

We appreciate your feedback regarding the sizing. We understand that fit is an important aspect, and we make efforts to provide accurate sizing information to help our customers make informed choices. We value your patronage and hope to have the opportunity to serve you again in the future with more quality products.

Rated 5 out of 5 stars

Quality product

I purchased a dress and several skirts and found both the quality and workmanship of the items to be excellent. While the sizing is a tad smaller than normal if you purchase a size larger then you should have no issues

30 August 2023
Unprompted review
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Reply from GRACE KARIN

Thank you for your review! We're glad to hear that you were pleased with the quality and workmanship of the dresses and skirts you purchased. If you have any further questions or need assistance, please don't hesitate to reach out to us. We look forward to serving you again in the future!:D

Rated 5 out of 5 stars

I find all the clothing I have good quality

I find all the clothing I have purchased from Grace Karin, very nice quality. They deliver in a reasonable amount of time and have been easy to deal with when it comes to returns. They even allowed me to keep an item I was returning due to,wrong size and pass it along for donation.
I am very satisfied with my dealings and purchases!

5 September 2023
Unprompted review
Rated 5 out of 5 stars

Wonderfull

The dresses is beautifull getting lots of compliments

9 September 2023
Unprompted review
GRACE KARIN logo

Reply from GRACE KARIN

Thank you for the positive feedback! We're glad you love our dresses and are receiving compliments. We appreciate your support!

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