Gracedarlingholidays Reviews 

I booked No 6 Cliff House cottage in Seahouses via Grace Darling Holidays (GDH), paid £100 deposit and received confirmation by email that same day.
The very next day I got a phone call to say the owner had cancelled the booking!
Maybe the owner booked it direct with some other customer without having to pay commission to the letting agency (GDH)?
When I foolishly booked a replacement cottage (Porthole Cottage) with GDH and paid them the full cost, I drove all the way from Scotland to start my holiday only to find the cottage already occupied. That cottage had been double booked as well!!
So I had to drive all the way back home.
Then began the fight to get my money back ........too long a story to relate here.
Avoid at all costs.

Please avoid this company if you have any fear of being ill or needing to cancel- they must be the most mercenary holiday company in the UK - we booked our holiday for one week from the 8th May 2021- had to pay in full to reserve the booking then due to an urgent operation that my wife needed we had to cancel 4 weeks before we were due to go.
We requested a refund - even partial but no chance with this company - they promised alternate dates or voucher to use at later date which they then withdrew and took the full amount with no chance of any refund.
They obviously profited more from a cancelation than a completed booking due to no cleaning use of electric or gas or change of linen.
Avoid this company like the plague - use Air B&B or the like where the have a client friendly cancellation policy. Grace Darling only want your cash and care little for your welfare- be a warned

The reply in answer to the problem by Gracedarling is incorrect - they did take the booking and my money and enhanced their profit ???? well done for rubbish service -

Lisa was very pleasant and resolved my query to my complete satisfaction.

My holiday cottage, which was booked through gracedarlingholidays who are part of a larger group with equally bad reviews, was cancelled due to the property being withdrawn by the owner. I was a bit suspicious when paying my remaining balance that the property could no longer be viewed on the web site. However, I paid the remaining balance; something which I now regret.
I have tried on numerous occasions to get a refund by both emailing and calling them and being left in a queue for ever and not getting through. I did call there priority number on 0800 0487197 and was answered almost immediately. However, when I asked for my refund rather than the voucher that is of no use to me whatsoever the line just went silent.
I am now about to pursue a refund via my Credit Card under section 75 of the Consumer Credit Act as I can not afford to spend any more time in a fruitless chase.