Absolutely love the fire, but the whole process of buying this wonderful, extremely good value for money fire, has been first rate. An invoice telling you when to expect to delivery and phone numb... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
50inch media wall kit. Ordering to delivery was good. Build instructions are easy to follow with excellent parts labelling. Took a few hours to build. The video makes it look easy... warning it's very... See more
Company replied
Great that the fireplace was already assembled and that sold it for me! But also because it looks great and looks exactly like the picture. The delivery service was ok despite delivery being free but... See more
Company replied
Clear website and ordering process. Prices seem fair and product quality good. Delivery fairly good but all delivery companies are very often hit and miss in terms of punctuality - as this order was i... See more
Company replied
Company details
- Wood Stove Shop
- Decoration and Interior Design Store
- Fireplace Store
- Gas Shop
- Living Room Furniture Store
- Stove Builder
Information provided by various external sources
GR8Fires, a leading UK supplier of Woodburning Stoves, Multi-Fuel Stoves and Fireplaces. Lowest Prices Guaranteed with Fast UK delivery.
Contact info
Ariane 19, B79, Tamworth, United Kingdom
- www.gr8fires.co.uk
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order and kept informed…
Easy to order and kept informed throughout the whole delivery process.
20 May 2026
Reply from Gr8 Fires
Thank you for your kind review. We're delighted to hear that you were pleased with both our service and delivery. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Aoife GR8 Fires
excellent value I would normally…
excellent value I would normally purchase from my local supplier which would cost a lot more than the price I paid from you
19 May 2026
Reply from Gr8 Fires
Thank you for your kind review. It's great to know you're happy with your purchase, and we really appreciate you taking the time to share your feedback. We hope to serve you again in the future.
Aoife GR8 Fires
Well priced and delivered very quickly
Well priced and delivered very quickly. No issues at all with my order.
18 May 2026
Reply from Gr8 Fires
Thank you for your review. We're pleased to hear that your order was delivered quickly and that you were happy with the service. We appreciate your feedback and hope to assist you again in the future.
Aoife GR8 Fires
Reply from Gr8 Fires
Thank you for your kind review. We're delighted to hear that you were pleased with our service and fires. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Aoife GR8 Fires
Fast delivery
Fast delivery, great product. Only issue is getting it in, 25st is hard to move. Had to buy a pallet truck
18 May 2026
Reply from Gr8 Fires
Thank you for your review. We're pleased to hear that your order arrived quickly and that you're happy with the product. We appreciate your feedback regarding the weight and handling—at 25st, we understand it can be challenging to move and may require additional equipment, as you've noted. Thank you for sharing your experience, and we hope you enjoy your product.
Aoife GR8 Fires
Delivery went well.
Delivery went well.
Haven't fitted the fire yet so can't comment on the product!
15 May 2026
Reply from Gr8 Fires
Thank you for your review. We're pleased to hear that delivery went smoothly. We hope the fire meets your expectations once fitted, and we’d be happy to help if you need anything in the meantime. Thank you for choosing us.
Aoife GR8 Fires
Poor flame effect
Unfortunately the fire did not match my expectations. Although it looks lovely when not in use, when it is switched on the flames and glow are very weak. Furthermore, the logs stop the light coming through and had to be removed.
3 February 2026
Reply from Gr8 Fires
Thank you for your feedback.
We're sorry to hear that the fire did not meet your expectations. Flame effects can be quite subjective, and we appreciate that different customers have different preferences when it comes to flame intensity and overall appearance.
Many of our electric fires offer adjustable flame and brightness settings.
We appreciate you taking the time to share your experience, as customer feedback helps both ourselves and future customers when making their selection.
Perfect media wall for my feature for…
Perfect media wall for my feature for my living room.
Quick delivery, clear instructions easy to follow and install
13 May 2026
Reply from Gr8 Fires
Thank you for your review! We're delighted to hear that your media wall is the perfect feature for your living room and that you were happy with the quick delivery and easy installation. We really appreciate your feedback.
Aoife
GR8 Fires
Reply from Gr8 Fires
Thank you for your review! We're pleased to hear you were happy with the range of spares and the prompt dispatch. We really appreciate your feedback.
Aoife
GR8 Fires
Fast
Fast, efficient and painless! Thanks for your friendly, efficient service....
Jeremy Kyle -Milward 😎
12 May 2026
Reply from Gr8 Fires
Thank you for your review! We're delighted to hear you were happy with our fast and efficient service. We really appreciate your kind words.
Aoife
GR8 Fires
Very happy with my new fire fast…
Very happy with my new fire fast delivery and give my living room that cosy finish just what I wanted definitely order again 😊
12 May 2026
Reply from Gr8 Fires
Thank you for your review! We're delighted to hear you're very happy with your new fire and that it adds a cosy finish to your living room. It's great to know the delivery was fast and that everything was just what you wanted. We really appreciate your support and look forward to serving you again.
Aoife
GR8 Fires
I have purchased several items from…
I have purchased several items from this company over a period of time and never had a problem always good quality and great price thanks
26 January 2026
Reply from Gr8 Fires
Thank you for your review! We're delighted to hear you've consistently had a great experience with us and are happy with the quality and pricing. We really appreciate your continued support.
Aoife
GR8 Fires
I’m happy with my electric stove
I’m happy with my electric stove. It looks good and it warms my room up well. The only slightly disappointing thing is that the flames don’t look as realistic as I’d hoped - they’re all on the back panel and the colour changes from orange to a less believable red within a few minutes. But generally it’s solid, works well and I’m happy with it.
11 May 2026
Reply from Gr8 Fires
Thank you for your review! We're delighted to hear that you're happy with your electric stove and that it's both looking great and keeping your room warm. We also appreciate your honest feedback regarding the flame effect. Customer comments like yours are invaluable and help us continue to improve our products. We're pleased that, overall, you're happy with your purchase and that it's performing well.
Aoife
GR8 Fires
Reply from Gr8 Fires
Thank you for your review! We're delighted to hear you're happy with both the service and the product. We really appreciate your support.
Aoife
GR8 Fires
Great service and very helpful and…
Great service and very helpful and lovely delivery driver
7 May 2026
Reply from Gr8 Fires
Thank you so much for your kind review! We're delighted to hear that you were happy with both the service and your delivery experience.
Aoife
GR8 Fires
It met my expectations
6 May 2026
Reply from Gr8 Fires
Thank you for your review! We really appreciate it and look forward to serving you again in the future.
Aoife
GR8 Fires
media wall
Ordered a media wall . It was out of stock, but was given a date for when it was available . I was kept informed by Gr8 fires and it was available on the date they said . Great service.
The media wall was easy enough to assemble. It comes in four parcels which you have to work out of them all at the same time. So you do need alot of space to get them all out in. The only downside was the valspar paint didn't adhere to the surface, so I had to sand it down and prime it .
3 February 2026
Reply from Gr8 Fires
Thank you for your detailed review! We're delighted to hear that you were kept informed throughout the process and that your media wall arrived when promised. It's great to know you were happy with the service and found the assembly straightforward overall.
We appreciate your feedback regarding the painting process. We'll certainly take your comments on board, as customer feedback helps us continue to improve both our products and the information we provide.
Thank you for choosing us, and we hope you enjoy your new media wall for years to come.
Aoife
GR8 Fires
Great communication throughout the…
Great communication throughout the order. The delivery service was excellent and delivered on the exact day. The fret is beautiful, I needed a replacement but didn't need a brass fret, the black and brass looks very elegant. Iam so pleased with the company Gr8fires and would definitely recommend them to family and friends. The price was very affordable and the fret was packed excellently. Thank you
5 May 2026
Reply from Gr8 Fires
Thank you so much for your wonderful review! We're delighted to hear that you were pleased with the communication throughout your order and that your delivery arrived exactly as scheduled.
Your kind words about our pricing, packaging, and service mean a great deal to us. Thank you for recommending GR8 Fires to your family and friends—we truly appreciate your support.
Aoife
GR8 Fires
The package was good
The package was good, but unfortunately the carriers were very poor & the package was upside down in the lorry, hence managed to break the glass of the fire. anyway i got on the phone to a very nice lady & within mins she had it sorted out & a new piece of glass was on its way to us.
5 May 2026
Reply from Gr8 Fires
Thank you for your review.
We're sorry the glass was damaged during delivery, but we're glad we could get a replacement arranged quickly and get everything sorted for you.
Thank you for your patience and for choosing GR8 Fires.
Aoife
GR8 Fires
Reply from Gr8 Fires
Thank you for your review.
We're delighted to hear we had exactly what you needed. We appreciate your support and hope to serve you again in the future.
Aoife
GR8 Fires
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