GOTO Group Reviews 

2,328
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 651 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for providing clear explanations, valuable suggestions, and prompt support throughout the entire process. Consumers also appreciate the fast delivery of thorough survey reports that make purchasing a new property entirely straightforward. Many individuals highlight how reassuring and patient the representatives are, especially when guiding first-time buyers. Some reviewers were not happy with the communication standards and felt disappointed by certain aspects of the survey service. Others mentioned feeling pressured into unnecessary arrangements or expecting a more comprehensive assessment of the property condition.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpful, polite, and... See more

Service

Reviewers mention positive feedback about service, highlighting the helpful, professional, and efficient... See more

Customer service

People report positive experiences with customer service, noting that representatives are helpful, polite,... See more

Response time

Customers report extremely positive experiences with response times, noting prompt and efficient... See more

User experience

Consumers find user experience to be very positive, highlighting seamless and stress-free service throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process was incredibly smooth and we didn’t even need to manage booking times and dates. Within a week of contacting GOTO Group, James Duffy completed our survey and we received a very useful and... See more

Company replied

Rated 5 out of 5 stars

Had a positive experience with the Goto group with big thanks from Joe Steadman. He guided and assisted me to make an informed decision based around knowledge and facts. He was extremely pleasant,... See more

Company replied

Rated 5 out of 5 stars

Andy, was truly helpful from the start. Having been recommended this company from the start through our mortgage broker, he went out of his way to explain things, suggest options we had and also even... See more

Company replied

Rated 5 out of 5 stars

Our level 3 survey was carried out by Neil Bennett. His report, which arrived very quickly following his inspection, was very thorough and he was very happy to talk through his findings in a follow up... See more

Company replied


Company details

  1. Online Auction Service
  2. Chartered Surveyor
  3. Mortgage Broker
  4. Real Estate Auctioneer

Written by the company

GOTO Group provide an end-to-end home moving solution, consisting of nine property services. Our innovative platform, includes the following products: Mortgages, Removals, Surveys, Conveyancing, Home Insurance, EPC, Floorplan, Online Auctions and our unique Committed Buyer product. Providing choice to consumers, adding value to agents.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(2,328)

645 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good services

Really good services provided by Claudette. She is very professional ,kind and hard working and cares about her client. I am very great full for all her help and support.
Highly recommended her and GoTo team.
Thank you so much .

29 June 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

You are very kind, thanks for your review and thank you for choosing the GOTO Group.

Rated 5 out of 5 stars

Ameen is most professional and helpful…

Ameen is most professional and helpful advisor. A first class and excellent service. I can highly recommend!!

26 June 2026
Unprompted review
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Reply from GOTO Group

Another review for Ameen how lovely to hear, thanks for letting us know and for choosing the GOTO Group.

Rated 5 out of 5 stars

Fast and professional

Lewis was incredibly responsive and helpful, and the quotes provided were extremely reasonable. We are very happy with our solicitor choiche.

26 June 2026
Unprompted review
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Reply from GOTO Group

We are so pleased to hear how Lewis could help you and that we gave you a great price too. Thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Sophia was great

Sophia was great in explaining all the options and running through the differences when arranging our survey. I would recommend Sophia highly.

26 June 2026
Unprompted review
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Reply from GOTO Group

Thanks for your recommendation, great to hear how Sophia could help. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Great service

Lisa Heathcote really helped us every step of the way through our auction process. From the ups to the downs she was very helpful, great communication and very good at maintaining tuff situations when necessary. Overall great service & support

1 June 2026
Unprompted review
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Reply from GOTO Group

This is lovely to hear, thank you for letting us know how helpful Lisa was. Thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Libby was great

Libby was great. She explained the steps to me, step by step, and the first thing she asked was if I had any concerns, which she took notes on. I asked her for her suggestion because the house was larger than expected, and she was able to advise on the best service they could provide and give me a quote over the phone without any issues. It has been a great experience, and Libby was super kind as my italian/english in this field was not teh greatest one! :)Highly recommended.

24 June 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

What a lovely review for our Libby! Thank you so much and we are delighted to have been able to advise you. Thank you for choosing the GOTO group.

Rated 5 out of 5 stars

Great service, great survey.

Had my second survey done with this group. I used Chris Regan again as I liked the job he did on my last survey and totally trust his opinion. I found his survey to be very thorough and really appreciated his honest advice. I wouldn't hesitate to use or recommend this company. Ive bought a number of properties in the past and the surveys I've had from Chris have been the best.

12 June 2026
Unprompted review
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Reply from GOTO Group

We do love it when our customers come back again, thank you so much and we are pleased that Chris was able to help you once more. Thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Lewis

Lewis , was amazing , great communication so polite and good for helping me out

23 June 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We are very pleased that Lewis did a great job for you, thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

A* Staff

Libby made the process so so seamless, really kind and helpful service which is massively appreciated for a first-time buyer! Highly recommend based on their lovely staff, ready to answer any questions prior to the survey!

24 June 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We love your review - we'll take an A* thanks! Thank you for choosing the GOTO Group.

Rated 5 out of 5 stars

Thanks Ameen for the support provided…

Thanks Ameen for the support provided during the sale. Ameen always provided prompt updates and good service

23 June 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We are delighted that Ameen supported you so well through your sale, thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Really helpful andf insightful

Robert Mons conducted the survey which was incredibly thorough and helpful. I wanted to ask a few questions afterward and Robert was incredibly generous in spending 45mins one evening talking me through the key points. His 30 years of construction experience provided practical and insightful understanding to the issues I am inheriting with the new house.

23 June 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thank you so much for your review, the opportunity to talk to the actual surveyor about the property is invaluable and its great to hear that Robert did such a good job for you. Thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Immediate service

Very fast response to a request for a survey. Ryan provided lots of useful information on which survey would be best for the property we're interested in and didn't try to up-sell.

23 June 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thanks for your review, we are so pleased that Ryan could help you. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Great company to work with

Great company to work with. Very efficient and Lisa kept me informed stall times and was very helpful

23 June 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We are so pleased to hear that we made it nice and easy for you. Thanks for choosing the GOTO Group.

Rated 4 out of 5 stars

I have received very quick response and…

I have received very quick response and highly recommend with Ryan Pervez as I got a big discount with him.

I personally like their service.

23 June 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thanks for your review, we are pleased that we could help and thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Excellent service from Ameen

Excellent service from Ameen. Kept updated throughout the sale of my property.
Explained everything clearly to me. Very pleased to have dealt with him, very friendly & efficient 😄

23 June 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Ah that's a lovely review for Ameen, thanks for letting us know what a great job he did and thanks for choosing the GOTO group.

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