GOTO Group Reviews 

2,320
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 651 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for providing clear explanations, valuable suggestions, and prompt support throughout the entire process. Consumers also appreciate the fast delivery of thorough survey reports that make purchasing a new property entirely straightforward. Many individuals highlight how reassuring and patient the representatives are, especially when guiding first-time buyers. Some reviewers were not happy with the communication standards and felt disappointed by certain aspects of the survey service. Others mentioned feeling pressured into unnecessary arrangements or expecting a more comprehensive assessment of the property condition.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpful, polite, and... See more

Service

Reviewers mention positive feedback about service, highlighting the helpful, professional, and efficient... See more

Customer service

People report positive experiences with customer service, noting that representatives are helpful, polite,... See more

Response time

Customers report extremely positive experiences with response times, noting prompt and efficient... See more

User experience

Consumers find user experience to be very positive, highlighting seamless and stress-free service throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process was incredibly smooth and we didn’t even need to manage booking times and dates. Within a week of contacting GOTO Group, James Duffy completed our survey and we received a very useful and... See more

Company replied

Rated 5 out of 5 stars

Had a positive experience with the Goto group with big thanks from Joe Steadman. He guided and assisted me to make an informed decision based around knowledge and facts. He was extremely pleasant,... See more

Company replied

Rated 5 out of 5 stars

Andy, was truly helpful from the start. Having been recommended this company from the start through our mortgage broker, he went out of his way to explain things, suggest options we had and also even... See more

Company replied

Rated 5 out of 5 stars

Our level 3 survey was carried out by Neil Bennett. His report, which arrived very quickly following his inspection, was very thorough and he was very happy to talk through his findings in a follow up... See more

Company replied


Company details

  1. Online Auction Service
  2. Chartered Surveyor
  3. Mortgage Broker
  4. Real Estate Auctioneer

Written by the company

GOTO Group provide an end-to-end home moving solution, consisting of nine property services. Our innovative platform, includes the following products: Mortgages, Removals, Surveys, Conveyancing, Home Insurance, EPC, Floorplan, Online Auctions and our unique Committed Buyer product. Providing choice to consumers, adding value to agents.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(2,320)

640 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you Claudette

Thank you so much to Claudette Joseph who provided valuable support and helpful insights during quite a difficult time with another solicitor.

She was so patient and kept the purchase moving with timely updates and great advice. ⭐️⭐️⭐️⭐️⭐️

3 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We are so pleased to hear that Claudette did such a great 5* job for you, we hope you will be very happy with your purchase! Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Booked a survey. Great company to use.

Mortgage broker forwarded me to GOTO for a building survey. I was given a comprehensive summary of the levels of survey offered, and what these surveys would cover, allowing me to choose the most sensible option for the building in question. Incredibly helpful! The process from survey level breakdown to payment only took a few minutes. Very easy, hassle free, informative, and surprisingly affordable. Massive thank you to GOTO's Sophia Jennings! I can definitely recommend GOTO's services, and would happily use them again in the future.

2 July 2026
Unprompted review
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Reply from GOTO Group

Thank you so much for your kind review - its great to hear how well the team looked after you. Thank you for choosing the GOTO Group.

Rated 5 out of 5 stars

Lucy and Harry were super helpful

Lucy and Harry were super helpful and got things through for me quickly! They’re also great at chasing and making sure things are moving along

1 July 2026
Unprompted review
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Reply from GOTO Group

Thank you for your lovely review, we do appreciate it. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Harry Catlin - LEGEND

Harry Catlin was incredibly helpful in booking me a survey for mine and my partners new property. He was understanding and patient while I was waiting for a valuation to be booked, and managed to get things rolling very swiftly after. Would recommend highly :)

18 June 2026
Unprompted review
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Reply from GOTO Group

Oh goodness now we have to live with him thinking he's a legend! Thank you so much we really do appreciate it. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Ryan was very helpful in deciding which…

Ryan was very helpful in deciding which survey and booking. Fast responses to messages. Well priced service.

1 July 2026
Unprompted review
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Reply from GOTO Group

A great review, thank you for your time. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Claudette Went Above and Beyond


The team was professional and courteous throughout the process.
They communicated clearly and kept me informed at every stage.
They were patient when the purchase took longer than expected.
They provided reassurance and support whenever I had questions.
They demonstrated genuine commitment to helping me complete the purchase successfully.
They made what could have been a stressful experience much easier to manage.

I would especially like to thank Claudette, who supported me on this journey to completion. Her patience, professionalism, and consistent communication made all the difference. She portrayed:
Excellent customer service.
Prompt and clear communication.
Patience and understanding when unexpected delays occurred.
Professionalism and integrity.
Supporting me during the process through to completion.
Treating me with respect and making me feel valued.

30 June 2026
Unprompted review
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Reply from GOTO Group

What a wonderful review, we are over the moon, thank you so much for taking the time and we really do appreciate it. Thank you for choosing the GOTO group.

Rated 5 out of 5 stars

Excellent service & company

Rob Crowe provided a highly detailed and comprehensive survey.
He also was available to answer all our questions and provided further information.
He went over and above our expectations.
Highly recommend

29 June 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We are so grateful for your review and its lovely to hear that Rob did a great job for you. Thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Sophia was absolutely brilliant

Sophia was absolutely brilliant! She replied so quickly every time I had a question and was a massive help! Would definitely recommend to anyone looking for a company to use.

30 June 2026
Unprompted review
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Reply from GOTO Group

You are very kind, thanks for your recommendation and for choosing the GOTO Group.

Rated 5 out of 5 stars

Thorough and Helpful

Chris Regan produced a detailed & thorough level 3 survey, and was happy to talk over the issues and next steps on a phone call. This was really helpful for me as a FTB of an older property.

30 June 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

So great to hear that Chris was able to talk you through your report. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Fast & Responsive Staff

My consultant Libby was very helpful and sorted things very quickly. Give her a raise. Top lass.

30 June 2026
Unprompted review
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Reply from GOTO Group

She is indeed a Top Lass! thanks for your review and thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Ryan was so helpful

Ryan was so helpful! He was quick, clear and made it very easy to get my survey arranged. Made a tedious task a breeze!

30 June 2026
Unprompted review
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Reply from GOTO Group

Great to hear how easy everything was for you, Its not tedious to us! Thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Sophia was very responsive

Sophia was very responsive, explained things clearly and made the booking process easy.

30 June 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thank you for your kind review we do appreciate it. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Really good services

Really good services provided by Claudette. She is very professional ,kind and hard working and cares about her client. I am very great full for all her help and support.
Highly recommended her and GoTo team.
Thank you so much .

29 June 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

You are very kind, thanks for your review and thank you for choosing the GOTO Group.

Rated 5 out of 5 stars

Ameen is most professional and helpful…

Ameen is most professional and helpful advisor. A first class and excellent service. I can highly recommend!!

26 June 2026
Unprompted review
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Reply from GOTO Group

Another review for Ameen how lovely to hear, thanks for letting us know and for choosing the GOTO Group.

Rated 5 out of 5 stars

Fast and professional

Lewis was incredibly responsive and helpful, and the quotes provided were extremely reasonable. We are very happy with our solicitor choiche.

26 June 2026
Unprompted review
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Reply from GOTO Group

We are so pleased to hear how Lewis could help you and that we gave you a great price too. Thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Sophia was great

Sophia was great in explaining all the options and running through the differences when arranging our survey. I would recommend Sophia highly.

26 June 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thanks for your recommendation, great to hear how Sophia could help. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Great service

Lisa Heathcote really helped us every step of the way through our auction process. From the ups to the downs she was very helpful, great communication and very good at maintaining tuff situations when necessary. Overall great service & support

1 June 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

This is lovely to hear, thank you for letting us know how helpful Lisa was. Thanks for choosing the GOTO group.

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