The process was incredibly smooth and we didn’t even need to manage booking times and dates. Within a week of contacting GOTO Group, James Duffy completed our survey and we received a very useful and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
GOTO Group provide an end-to-end home moving solution, consisting of nine property services. Our innovative platform, includes the following products: Mortgages, Removals, Surveys, Conveyancing, Home Insurance, EPC, Floorplan, Online Auctions and our unique Committed Buyer product. Providing choice to consumers, adding value to agents.
The Hall Barn, OX49 5TP, Oxfordshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you so much to Claudette Joseph who provided valuable support and helpful insights during quite a difficult time with another solicitor.
She was so patient and kept the purchase moving with timely updates and great advice. ⭐️⭐️⭐️⭐️⭐️

Reply from GOTO Group
Mortgage broker forwarded me to GOTO for a building survey. I was given a comprehensive summary of the levels of survey offered, and what these surveys would cover, allowing me to choose the most sensible option for the building in question. Incredibly helpful! The process from survey level breakdown to payment only took a few minutes. Very easy, hassle free, informative, and surprisingly affordable. Massive thank you to GOTO's Sophia Jennings! I can definitely recommend GOTO's services, and would happily use them again in the future.

Reply from GOTO Group
Lucy and Harry were super helpful and got things through for me quickly! They’re also great at chasing and making sure things are moving along

Reply from GOTO Group
Harry Catlin was incredibly helpful in booking me a survey for mine and my partners new property. He was understanding and patient while I was waiting for a valuation to be booked, and managed to get things rolling very swiftly after. Would recommend highly :)

Reply from GOTO Group
Ryan was very helpful in deciding which survey and booking. Fast responses to messages. Well priced service.

Reply from GOTO Group
The team was professional and courteous throughout the process.
They communicated clearly and kept me informed at every stage.
They were patient when the purchase took longer than expected.
They provided reassurance and support whenever I had questions.
They demonstrated genuine commitment to helping me complete the purchase successfully.
They made what could have been a stressful experience much easier to manage.
I would especially like to thank Claudette, who supported me on this journey to completion. Her patience, professionalism, and consistent communication made all the difference. She portrayed:
Excellent customer service.
Prompt and clear communication.
Patience and understanding when unexpected delays occurred.
Professionalism and integrity.
Supporting me during the process through to completion.
Treating me with respect and making me feel valued.

Reply from GOTO Group
Rob Crowe provided a highly detailed and comprehensive survey.
He also was available to answer all our questions and provided further information.
He went over and above our expectations.
Highly recommend

Reply from GOTO Group
Sophia was absolutely brilliant! She replied so quickly every time I had a question and was a massive help! Would definitely recommend to anyone looking for a company to use.

Reply from GOTO Group
Chris Regan produced a detailed & thorough level 3 survey, and was happy to talk over the issues and next steps on a phone call. This was really helpful for me as a FTB of an older property.

Reply from GOTO Group
My consultant Libby was very helpful and sorted things very quickly. Give her a raise. Top lass.

Reply from GOTO Group
Ryan was so helpful! He was quick, clear and made it very easy to get my survey arranged. Made a tedious task a breeze!

Reply from GOTO Group
Sophia was very responsive, explained things clearly and made the booking process easy.

Reply from GOTO Group
Really good services provided by Claudette. She is very professional ,kind and hard working and cares about her client. I am very great full for all her help and support.
Highly recommended her and GoTo team.
Thank you so much .

Reply from GOTO Group
Straightforward and clear explanation to types of service provided.

Reply from GOTO Group
Ameen is most professional and helpful advisor. A first class and excellent service. I can highly recommend!!

Reply from GOTO Group
Harry was very informative and helpful with our survey requirements

Reply from GOTO Group
Under the excellent work of Ameen, my two flats are on the final selling process now. Great work!

Reply from GOTO Group
Lewis was incredibly responsive and helpful, and the quotes provided were extremely reasonable. We are very happy with our solicitor choiche.

Reply from GOTO Group
Sophia was great in explaining all the options and running through the differences when arranging our survey. I would recommend Sophia highly.

Reply from GOTO Group
Lisa Heathcote really helped us every step of the way through our auction process. From the ups to the downs she was very helpful, great communication and very good at maintaining tuff situations when necessary. Overall great service & support

Reply from GOTO Group
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.