Sunwave is unilaterally cancelling electrical power contracts in the ISO-NE region. My contract was supposed to go through November 2023, but now (Feb 3, 2022) turned over to non-solar, non-renewable... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They just walked away from our contracts. This is awful. We have to find new providers with a possible war with Russia. Run away these people fast and do not look back. Maybe someone from Sunw... See more
The cost of electrical bills are higher during the colder months and Sunwave helps customers save money. Not only do i save money thru the winter season, I save money all year long. Sunwave let the cu... See more
After my contract with another power provider expired, they immediately jacked up the kw cost higher then what my electric company charged. I did an online search and found sunwave. The transition was... See more
Company details
Information provided by various external sources
Sunwave Gas & Power supplies electric generation service to thousands of homeowners and business consumers across North America. Choosing Sunwave is easy. We offer simple-to-understand plans at affordable prices. "Energy simplified" captures our philosophy that purchasing energy should be stress-free.
Contact info
9th Floor - 263 Tresser Boulevard, 06901, Stamford
- 1-855-478-6928
- customercare@gosunwave.com
- www.gosunwave.com
2.6
Poor
226 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sunwave unilaterally cancels contracts
Sunwave is unilaterally cancelling electrical power contracts in the ISO-NE region. My contract was supposed to go through November 2023, but now (Feb 3, 2022) turned over to non-solar, non-renewable local utility. Sunwave is blaming COVID, which makes no sense....
3 February 2022
Unprompted review
They just walked away from our…
They just walked away from our contracts. This is awful. We have to find new providers with a possible war with Russia. Run away these people fast and do not look back. Maybe someone from Sunwave can call me and we will not sue and go after the directors if there is fraud
30 January 2022
Unprompted review
I guess my experience was okay with…
I guess my experience was okay with this company, because everything went usually, unless support team, they do not really like when phone rings.
8 November 2021
Unprompted review
so happy with your service!!
14 September 2021
Unprompted review
Alway happy with the service
Alway happy with the service. Fast and reliable.
19 June 2020
Unprompted review
for once i can't seem to have any…
for once i can't seem to have any complaints
3 February 2020
Unprompted review
This company and their contracts are…
This company and their contracts are fraud. I would request everyone to avoid for this scam. They don't follow the terms and conditions of their contract if you have to buy out the equipment.
12 December 2019
Unprompted review
The gas they offer is good
The gas they offer is good and the customer service is positive, they dont stall although the price is really up there because of how its not like the other companies but I would recommend this to others
19 September 2019
Unprompted review
I have called 3 times and left a…
I have called 3 times and left a message for them to call med back. its very difficult to get through to them on the phone. I can't imagine that they would function any better if I sign up with them as a customer. sorry I wasted my time. on to another comany....
terrible customer service.
6 December 2018
Unprompted review
Reply from Sunwave gas+power
We appreciate your feedback and will be looking into customer wait times. Did you utilize the option to leave your name and a callback number, our highly automated call centre system will automatically schedule a callback to you from our customer service team? We implemented this service to maintain customer service quality during peak peiods. We aplogize for your expereince and hope we can do better in the future.
Not rude, but has me concerned
Received 2 emails (both sent back-to-back) thanking me for signing up with their company. Advised them they were wrong as I signed up with current supplier for 3 years tacked on to the current contract that expires in February, 2019. Their email indicated someone," possibly your husband, enrolled at 11:25 AM on 11/27/18." Nobody was here yesterday from 6:45 AM until 1:15 PM as we had to take one of our dogs to a vet whose office is an hour's drive away for an 8 AM appointment.
They have the correct Eversource account number and I told their CS rep that we might have been a customer a number of years ago. I asked that they research if that's how they obtained the account number and requested cancellation of the enrollment. Their CS rep replied immediately that she would cancel the enrollment, but I guess I'll have to believe the research the matter is not forthcoming.
Their contact has me concerned, especially since the "enrollment" did not take place from here. If this is typical of their actions I would suggest the Buyer should Beware.
Sandra
28 November 2018
Unprompted review
Reply from Sunwave gas+power
Thank you for your feedback. At Sunwave we have adopted a online sales approach to improve a customer's experience, we do not employ residential sales people. We readily understand and accept that you did not intend to submit an application for service to Sunwave, however, we did receive an application for service from your email via our online portal on November 27th. Our customer correspondence is auto-generated upon receipt of an an application for service. Given we do not employ outbound sales people and there is no record of receipt of an inbound call from yourself, the only explanation was that the application was submitted, perhaps unintentionally.
Poor service - stay way
Their sales rep con you into long term rental agreements, then when you call and make a service appointment, they don't even bother to show up or call you back or anything. Poor service all around. Stay away from this company!!
26 October 2018
Unprompted review
Reply from Sunwave gas+power
Hi Carole,
You may have the incorrect company. Sunwave Gas & Power does not sell rental agreements for equipment, we provide electric generation service (energy supply) only. All of our sales are completed online, we do not employ residential sales people.
Regards,
Sunwave Gas & Power Team
provides commercial and industrial…
provides commercial and industrial natural gas and electricity. The company supplies electric generation service to thousands of homeowners. not know in India
14 June 2018
Unprompted review
Really good..
sunwave gas+power is good service provider... The representative was very nice and explained service, account details w payment procedures to me answering any questions I had...
7 May 2018
Unprompted review
Got rejected due to "load factor"…
Got rejected due to "load factor" apparently only 30% qualify yet they make no mention of this except in the fine print that no one ever reads. Deceptive and a waste of time filling out the information for this offer.
10 April 2018
Unprompted review
Reply from Sunwave gas+power
Thank you for your feedback. Certain of our products do have a qualification criteria based on our cost to serve your account. The cost to serve your account is heavily influenced by your peak demand (icap tag assigned by your local utility) relative to your average demand. Most offers at the top of the Connecticut rate board are bait & switch schemes, generally low priced money losing offers designed to get you to sign up followed by a very high price relative to the market. Sunwave thought there was a better way, it is for this reason we launched customized offers based on the cost to serve your account. For customers that qualify for our high load factor products we believe there will always be great value resulting in a consistent positive customer experience. For those customers that do not qualify we hope to launch programs that will help you improve your load factor and reduce your cost of energy.
Customer Service W style
Very impressed ...I set up new service online/over the phone never had to make a trip in to the office! Representatives are available untill 9 pm and on the weekends. The representative was very nice and explained service, account details w payment procedures to me answering any questions I had.
18 February 2018
Unprompted review
Good service and all questions were …
Good service and all questions were answered satisfactoraly.
1 February 2018
Unprompted review
Any questions I had
Any questions I had, were courteously answered by phone rep. Very easy sign up, and as a returning customer, I must say that their correspondence through the term of past contracts, has always been good.
22 December 2017
Unprompted review
Your loss leader and bait and switch …
Your loss leader and bait and switch tactics should by prohibited.
22 December 2017
Unprompted review
Reply from Sunwave gas+power
Sunwave does not engage in loss leader bait & switch tactics. We recently launched a new product, for which you have to apply and be approved. The pricing is very competitive, we are able to offer this price as it is based on our cost to serve your account. Our cost to serve you is based, in part on your historical consumption pattern.
You applied for the product and unfortunately your usage pattern did not meet the criteria for approval. Approximately 31% of customer who apply are approved for service. There are ways to improve your usage pattern and to qualify for Sunwave's best rates, we hope to have this information incorporated into our web site in the near future.
Renewal rates too high
Everything was fine for the last year but your renewal rates too high. That's the reason for the 2 stars.
21 December 2017
Unprompted review
Reply from Sunwave gas+power
Our rates are based on the wholesale cost of supply and a reasonable margin, we work hard to attract and keep our customers. However, we are unable to consistently compete with bait & switch competitors. The bait & switch technique distorts market signals leaving consumers with the Sunwave's offers on our website you will see that they move up and down which reflects fluctuations in the market.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.