Gordon Rigg Garden, Home & Leisure Reviews 883

Reply from Gordon Rigg Garden, Home & Leisure

Updated Apr 10, 2024

Thank you for your feedback. Unfortunately like every business in todays climate we have had to increase our prices slightly due to the increased cost of utilities, wages, rates etc. We do however regularly conduct market research and have found ourselves to be competitive when compared to other similar establishments. With regards to the different prices of the cakes we offer, it depends where the cakes are sourced from as our prices are determined by the price of our supplier as well as the different running costs of each eatery. As the food in the farm shop is a take away item and so does not incur the same costs as our café and tea room we are able to offer the scones at a lower price to what we charge in our café and tea room. With regards to the sizes of the cakes, this is determined by the supplier once again. Each cake we buy specifies the amount of pieces it is to be cut in to. I hope this clarifies everything for you. Thank you

We are sorry to hear that you were disappointed with the response you received. I did try to go through each of the points you raised to explain why our prices differ depending on whether you visit the tea room, café or farm shop as well as addressing the portion sizes of the cakes.

One reason for the difference in the price of the cakes between the café and tea room could be the supplier we buy our cakes from. Our tea room does use a different supplier for some items to what our café uses and if the cakes in the tea room cost us more then we of course have to charge more for them. Another reason is that our tea room incurs higher running costs and so this also is reflected in the prices.

With regards to the size of the cakes, we do buy in cakes which tell us the portions included per cake, I will however pass you feedback on to the café and tea room manager to look in to.

We appreciate your feedback and welcome the opportunity to improve wherever possible. We do hope that this has not deterred you from visiting us again in the future as we truly value each and every customer. Customer satisfaction is of the utmost importance. However, in order to be here serving our local community for another 79 years we must be sustainable as a business while remaining competitive.

Reply from Gordon Rigg Garden, Home & Leisure

Feb 15, 2024

We are sorry to hear that your gift card arrived to you in such a condition. Your gift card should have been sent via 1st class post and we are going to check with the post office why they sent it 2nd class and remind them that all the envelopes that we drop off with them are to be sent 1st class. We will also look at our envelopes to double check the quality. We haven't had this issue before but it certainly should not have arrived split down both sides. Please accept our sincere apologies. We are very glad to hear that the gift card itself had not fallen out and so made its way to you safely. If it had of fallen out however we would of course have issued you with a replacement. We hope that this experience has not deterred you from shopping with us in the future. Thank you for your feedback.

Reply from Gordon Rigg Garden, Home & Leisure

Feb 5, 2024

We are sorry to hear that you had a negative experience when visiting our Todmorden branch. I have passed your feedback on to management to look in to and address. Here at Gordon Riggs excellent customer service is of the utmost importance as we truly value each and ever customer and we are sorry to hear that we fell below this high standard in your experience. We would like to thank you for your feedback. We welcome the opportunity to improve wherever possible and hope that this has not deterred you from visiting us again in the future.

Reply from Gordon Rigg Garden, Home & Leisure

Jan 11, 2024

Please accept our sincere apologies, the delivery method required was clearly over looked as we do usually send vouchers out via Royal Mail first class post however going forward we are committed to being more vigilant with regards to the delivery method selected by a customer for vouchers. I can however see that we posted your voucher out the same day it was purchased and we are very sorry to hear that it had not been received as of the 6th January. I have issued a refund for all delivery costs paid. Please email us at sales@gordonrigg.com if the gift card has still not been received by the beginning of next week and we will re issue a new gift card. We are very sorry for any disappointment and inconvenience that has been caused and we hope that this has not deterred you from shopping with us again in the future.