Found some walking trousers on the sale rack . Changing room opened up for me by helpful staff and at check out Sabrina dealt with my purchase in a cheerful and efficient manager and advised of a furt... See more
Company replied
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See what reviewers are saying
Hi, I would definitely recommend the Wolverhampton store. Dealt with a chap called JJ who had a wealth of knowledge. Great customer services, showed me an amazing lace up technique for my hiking boot... See more
Company replied
What can I say, a lovely Montane windproof reduced down to £65 from £120! And not only that, free delivery to my local branch of Go Outdoors, which took only two days. Collection was easy, the staff w... See more
Company replied
A mixed experience- went in store to look at some decent walking boots but the only time I saw staff was as I walked out. So no advice given. However, having purchased online (with a discount code),... See more
Company replied
Company details
About GO Outdoors - Wolverhampton
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Eagle Street, Bilston Road, WV2 2AQ, Wolverhampton, United Kingdom
- 01902 907455
4.8
Excellent
3K reviews
Asks customers to review
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Stock not refreshed in store
Stock not refreshed in store, had to return to collect an item that wasn’t on display but in the stock room. Bought camping chairs online, and then told there was no stock and had to contact customer service to get the correct refund. Staff untrained and left to help customers but didn’t know how to.
30 August 2026
Reply from GO Outdoors - Wolverhampton
We appreciate you taking the time to share your feedback with us. All the feedback we receive is important to us and your comments will be raised with the relevant departments for improvements to be made.
Your order has been reviewed and we can see that that you have been in contact with our customer care team who have advised that on this occasion the some of the items ordered have been cancelled due to a stock error. While we strive to ensure our website and stock file reflect accurate stock availability, occasionally discrepancies can occur and we apologise that your order has been affected by this.
We do hope that you will allow GO Outdoors to provide a much improved service and experience in the future.
Kind regards
GO Outdoors Customer Care Team.
The goods and service is excellent
The goods and service is excellent. The product is value for money
29 August 2026
Reply from GO Outdoors - Wolverhampton
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Wolverhampton
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Wolverhampton
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Fantastic service in Go Outdoors Wolverhampton
Fantastic service again in Go Outdoors Wolverhampton. I went there on Saturday for a look round and had great service from Tina, Tansy and another lady who was their supervisor.
I have been shopping here for many years and unlike 95% of corporate multiples they actually have maintained a good level of customer service which makes for an enjoyable shopping experience.
So many companies have automated tills and no staff to help customers, they are just greedy and profit orientated, you have managed to avoid this way and your staff are always helpful and knowledgeable so obviously well trained.
5 September 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Very polite staff
Sabrina was very helpful. Quick and friendly service.
7 September 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Euro hike flask lasted 2months again…
Euro hike flask lasted 2months again after exchange
15 April 2026
Reply from GO Outdoors - Wolverhampton
Thank you for your review.
We are sorry to hear that your Eurohike flask has failed again after only two months, especially after you already went through the process of an exchange. We completely understand your frustration a quality flask should last much longer than this, and we expect better reliability from our products.
We have reached out to you via email and requested further information.
Kind regards
Go Outdoors Customer Care Team
Helpful staff
The product was terrible but the two members off staff Katie & JJ was very helpful and got it sorted out for me
6 September 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great shop, helpful staff
Patient and helpful staff whilst looking for trail shoes. Shout out and Thank you to Mel for your help.
5 September 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Tina served me to footwear
Tina served me to footwear. She was very knowledgeable and helpful. Her attitude was very professional and nothing was too much trouble for her. I'll definitely be back. Thanks, Tina.
Chris, Sheffield
5 September 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Reply from GO Outdoors - Wolverhampton
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
I have sent two emails and not received…
I have sent two emails and not received a response!
21 August 2026
Reply from GO Outdoors - Wolverhampton
Thank you for your review.
I am sorry to understand that you have not received a response to the emails sent to us. Your contact with us via our webform has been reviewed and whilst your enquiry was received an automated response was sent with self-service options and instructions on how to request further assistance. I appreciate that this did not provide the support you were looking for at the time.
I have contacted you on the email address given to us to discuss your query further, please check your direct inbox for our email.
Kind regards,
Go outdoors Customer Care Team
Mel and the rest of the staff polite…
Mel and the rest of the staff polite and helpful
31 August 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Really helpful staff
Came to buy a camping toilet and while browsing was approached by Ade who asked if we needed any assistance. I had a question re the chemicals needed and he explained the difference between the array of chemicals to chose from. Very helpful. Also there was a lad, didn’t catch his name, a young black lad who I asked where I could find a levelling spirit for
Use with levelling ramps. I couldn’t find them and so carried on. This lad went out his way to find one and then searched the store for me to hand it to me. He was clearly busy but stopped to help me and he went above and beyond just telling me what section to look in. Really nice, polite, helpful lad.
30 August 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Graham - Wolverhampton store
I would like to say a huge thank you to Graham at GO Outdoors Wolverhampton/Bilston for the fantastic help and customer service I received today.
I came into the store feeling a little anxious and with only a small amount of knowledge about what I needed. However, thanks to Graham’s patience, reassurance and expertise, I have left the store with a complete set of equipment and, more importantly, the knowledge and confidence to use it properly.
Graham was incredibly patient, polite and helpful throughout. He took the time to explain everything clearly and never once made me feel silly for not knowing something. His reassurance made what initially felt quite daunting into something that now feels like a breeze.
I will definitely be returning to this store, and Graham is a huge reason why. Thank you again, Graham — it’s people like you who make such a difference and turn an experience you know nothing about into something enjoyable and exciting.
Fantastic service from start to finish. You’re a credit to GO Outdoors!
29 August 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Very helpful assistant
Very helpful assistant, Mel, who was patient and knowledgeable when I was pucking new walking boots/shoes.
I also bought a reduced T shirt, which will come in useful.on my forthcoming holiday.
29 August 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Excellent staff
Went to have a browse today, as this is our favorite shop, super tidy and clean. Staff is extremely friendly and helpful. My partner ended up with pair of walking boots, and Mell was very kind to helps us with those.
Thanks guys.
29 August 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
It took too long for the shop to…
It took too long for the shop to receive the order and they never notified me they had received it, I had to go there twice and ask
14 August 2026
Reply from GO Outdoors - Wolverhampton
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Ordered through click and collect
Ordered through click and collect.
10 days later still not received.
Did not receive any email to say it was ready to collect.
24 August 2026
Reply from GO Outdoors - Wolverhampton
Thank you for taking the time to share your experience. All feedback is appreciated and utilised to make improvements to the service provided to our customers.
We are sorry to hear that you did not receive any communications from us in relation to your order’s collection status. We have identified an issue with email communications not being received by some customers. This is being addressed as a priority to help prevent further disappointment and we do apologise that your order was affected.
We can see that your items have now been collected from the selected collection address.
We hope that we can be of assistance again in the future.
Kind regards,
GO Outdoors Customer Care Team
Delay of return
I ordered some work shorts online that I needed to return, they were too small which was no faults of the store. I was able to come in and buy a new pair that were the correct sizing. Everybody was very professional and friendly however, I have had issues with the money for returning the original shorts. A new system has been put in place for returns and even the workers expressed annoyance with it. I was told that I would have a confirmation email about the return within 24-48hours but a week later I have still received no email and haven’t had the money returned to my account.
10 August 2026
Reply from GO Outdoors - Wolverhampton
Thanks for the great review.
Hopefully this 4 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
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