Found some walking trousers on the sale rack . Changing room opened up for me by helpful staff and at check out Sabrina dealt with my purchase in a cheerful and efficient manager and advised of a furt... See more
Company replied
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Hi, I would definitely recommend the Wolverhampton store. Dealt with a chap called JJ who had a wealth of knowledge. Great customer services, showed me an amazing lace up technique for my hiking boot... See more
Company replied
What can I say, a lovely Montane windproof reduced down to £65 from £120! And not only that, free delivery to my local branch of Go Outdoors, which took only two days. Collection was easy, the staff w... See more
Company replied
A mixed experience- went in store to look at some decent walking boots but the only time I saw staff was as I walked out. So no advice given. However, having purchased online (with a discount code),... See more
Company replied
Company details
About GO Outdoors - Wolverhampton
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Eagle Street, Bilston Road, WV2 2AQ, Wolverhampton, United Kingdom
- 01902 907455
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Very polite helpful girl on the till
Very polite helpful girl on the till. Ann-Marie in wolverhampton branch
1 October 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Really helpful staff and overall good experience
Really helpful team member called Mel assisted me with buying new walking boots for my kids. She listened to our needs and engaged with us (a rarity these days!) and then the team members at the till were just as nice. Great customer service all round and a pleasant shopping experience. Will definitely return!
28 September 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Sabrina was so lovely and helpful
Sabrina was so lovely and helpful! Thank you!
28 September 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
I placed a click and collect order over…
I placed a click and collect order over 5 days ago but I still haven't received notification that it's ready to pick up.
22 September 2026
Reply from GO Outdoors - Wolverhampton
Thank you for sharing your review with us in relation to your Click and Collect order.
I am sorry to hear about the lack of communication regarding your order, I appreciate how frustrating it can be to wait for you order without receiving any notification.
After looking into your order this looks to have been a system issue with our communication emails to which I am sorry this has affected your order.
I have contacted you via the email address provided to discuss the status of your order further with you. Our message will be in your inbox shortly.
Kind regards
GO Outdoors Customer Care Team.
I was served today by Ade
I was served today by Ade. I had loads of questions about suitable kit for my forthcoming trip to South America. Ade was very knowledgeable and patient. He listened to my questions and then
answered very fully with not just what
I needed but which products were more suitable and why.
23 September 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Good deals at GO Outdoors
Good selection of items at a good availability and quality. Reasonable savings with GO Outdoors membership card. Friendly, attentive staff. Sabrina was helpful.
21 September 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Wolverhampton
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
My order took about 10 day to be…
My order took about 10 day to be delivered to my local store.
I that time I did not receive and correspondence from gooutdoors, I checked on the website to see my order would be delivered 16th September, I had an email from gooutdoors on the 19th September with a refund after a long telephone call with customer services I was still no althea wiser what was going on, I contacted the store to be advised the system had said to send back, luckily they still had them in store, I collected today 20th
9 September 2026
Reply from GO Outdoors - Wolverhampton
Thank you for taking the time to leave your feedback. We really do appreciate it and utilise your comments to make improvements to the service offered to our customers.
From looking into this further we can see that your items were in stock and ready for collection. However, you did not receive the email notification to advise this. We understand this meant you were unaware that your order was ready. The order was therefore cancelled and refunded when it was not collected within the expected timeframe. We sincerely apologise for the inconvenience caused.
We are pleased to hear that you were able to purchase the wanted items during your visit to the store.
Kind regards,
GO Outdoors Customer Care Team
Plenty of parking on site
Plenty of parking on site, exceptionally well laid out store no crammed like others.
Very helpful knowledgeable and friendly staff, especially Mel & Abiy who served me today.
19 September 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service and competitive pricing
My wife and I were after walking boots and walking shoes. Mel was very helpful and gave good advice, and we were very pleased with our purchases, which were at good competitive prices.
19 September 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Found a great polo shirt in my size and…
Found a great polo shirt in my size and a dark green I love. Staff were friendly and helpful
16 September 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Doing the 3 Yorkshire pecks challenge…
Doing the 3 Yorkshire pecks challenge and needed a bigger back pack , spoke to Tandy first who was polite and professional then she went and fetched David , he was very knowledgeable and suggested the perfect back pack . And wished me the best brilliant service .
19 September 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Jess w was extremely helpful today…
Jess w was extremely helpful today finding us a fab coat a and a fleece.
Thank s Jess
19 September 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Excellent service
Excellent service. JJ was very knowledgeable and couldn't be more helpful. Definite 5 stars
13 September 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent staff
Excellent staff, friendly and helpful. Always got little treats for my dogs also.
14 September 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Lots of products we were interested in…
Lots of products we were interested in at good prices. Friendly staff
12 September 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Helpful staff
I ordered a tent for collection later that day from the store. I hadn't received notification it was ready but popped in anyway as I was passing the store. The same tent was available off the shelf but at a higher price. I showed the assistant my email and how much I'd paid so she went and sorted it for me so I could just take it there and then.
27 August 2026
Reply from GO Outdoors - Wolverhampton
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great and quick service by Abi Y
Great and quick service by Abi Y, with my gas bottle swap and purchases.
13 September 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Nice friendly and helpful staff
Served by Ann-Marie today who was very helpful and friendly. She assisted us with using our blue light card for even more discount. Awesome 👍🏼
12 September 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Staff was amazing on today,thank you…
Staff was amazing on today,thank yiu very very much
10 September 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
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