Exchanged a pair of defective walking shoes that were bought only 5 months ago . No quibble exchange allowed me to buy a different pair of different make . Staff very helpful and made the whole experi... See more
Company replied
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Went for a pair of walking shoe’s / boots plain & simple Well till I got there .. slim fit wide fit comfy fit shock absorbent water proof etc etc head was battered .. then I found Alice I asked... See more
Company replied
Went to the Trainers/Boots section today at the Stockton branch. We wanted to buy my husband and myself some new trainers. We were helped by Rebecca. She was very pleasant, helpful and knowledgeable.... See more
Company replied
The store at Stockton is a shambles- poorly organised in some sections , poorly signposted , some staff had poor attitude to customers , some product types and brands seemed scattered randomly wherea... See more
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Company details
About GO Outdoors - Stockton
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Portack Lane, TS18 2SP, Stockton, United Kingdom
- 01642 033335
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Easy to order
Easy to order, had to return the item, but simple process exchanged at Stockton Store, really helpful staff..
25 August 2026
Reply from GO Outdoors - Stockton
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Amazing experience today
Amazing experience today! The shop had everything I needed, and the service from Claire and Karan was outstanding. You can tell they love their jobs!
I'll absolutely be back.
3 September 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
New Trainers
Went to the Trainers/Boots section today at the Stockton branch. We wanted to buy my husband and myself some new trainers. We were helped by Rebecca. She was very pleasant, helpful and knowledgeable. We would happily go back in the future. Thank you.
3 September 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Staff were informative on what boots to…
Staff were informative on what boots to buy for a walk along the Brecon Beacons.
2 September 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Exchanged a pair of defective walking…
Exchanged a pair of defective walking shoes that were bought only 5 months ago . No quibble exchange allowed me to buy a different pair of different make . Staff very helpful and made the whole experience very stress free. Served by Hollie!
1 September 2026
Unprompted review
Reply from GO Outdoors - Stockton
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Claire on the Till was very helpful and…
Claire on the Till was very helpful and friendly,
Nothing was a problem
1 September 2026
Unprompted review
Reply from GO Outdoors - Stockton
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Friendly
Friendly, efficient service from Helen and great price for some kids walking shoes!
1 September 2026
Unprompted review
Reply from GO Outdoors - Stockton
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Buying walking shoes
I came to buy some walking shoes and was helped by Helen. She was so helpful, friendly and keen to help me find what I was looking for, which I eventually did!
1 September 2026
Unprompted review
Reply from GO Outdoors - Stockton
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Lovely experience
Popped in for one thing and as always left with a few bits more. Had a lovely chat with Fay while she served us, making sure we had everything we needed and also chatting about all things camping. Really lovely to deal with and very friendly. Credit to the company.
31 August 2026
Unprompted review
Reply from GO Outdoors - Stockton
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
My trip to Stockton on tees store…
A lovely young pleasent young man in the fishing department stop stocking his shelf's to help me and stayed with me to find what else I was looking for even though he had other customers waiting then at the till I was served by gay what a beautiful and polite young lady she was it was overall a great experience to visit your store today thank you and your staff and keep up the great work your all doing
31 August 2026
Unprompted review
Staff who go the extra mile.
Excellent customer service from Hollie, Andrea and Claire. Sorted out our membership issue with no problems at all. 🙂 5 star service. Thanks again.
30 August 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Helen was very patient and helpful…
Helen was very patient and helpful while I was trying walking boots
30 August 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service and very helpful staff
Great service and very helpful staff.
Abbie was brilliant and explained everything clearly.
30 August 2026
Unprompted review
Reply from GO Outdoors - Stockton
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Alice in Wonderland ..!
Went for a pair of walking shoe’s / boots
plain & simple Well till I got there .. slim fit wide fit comfy fit shock absorbent water proof etc etc head was battered .. then I found Alice I asked for size 11 brought me some back to try on & also asked if I’d be doing more walking / hiking so I told her she advised a certain merrell boot I tried them in a size12 👌🏻👌🏻 save me a lot of time & frustration
Alice was very friendly & knowledgable thank you .
30 August 2026
Unprompted review
Reply from GO Outdoors - Stockton
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Helen was fantastic at looking after me…
Helen was fantastic at looking after me in the Walking Boots area. Nothing was a problem and I really appreciated her help.
29 August 2026
Unprompted review
I was stuck for walking boots as am…
I was stuck for walking boots as am going on trip, helen on footwear pointed me on the right direction, she assist me which footwear were the best. So i went on the ramp to test them out they are confortable shoes . Felt welcome in the store, thankyou.
29 August 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Claire was amazing super friendly and…
Claire was amazing super friendly and kind
28 August 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Came in here a few days ago needing a…
Came in here a few days ago needing a few riding bits. Spoke to a very polite and knowledgeable girl called caitlyn.
Didn't have the brand I wanted but suggested a different brand which seems better than what I previously had
Thanks 🐴
20 August 2026
Unprompted review
Reply from GO Outdoors - Stockton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent service from Claire today
Excellent service from Claire today
27 August 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Holly was helpful
Holly was helpful, friendy, and happy how nice to go to a shope where the staff are polite and helpful
27 August 2026
Unprompted review
Reply from GO Outdoors - Stockton
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
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