Miranda at skipton branch is amazing went out of way to make sure I feel welcome and be able to be assisted.As I am in a wheelchair and unfortunately, this shop isn't actually a wheelchair accessible... See more
Company replied
Location
Switch locationCoach Street 1, BD23 1LH Skipton, England, GB
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We needed walking shoes and walking trousers for our 12-year old, so we could hit the Dales and Malham whilst on holiday. Miranda was very attentive, knew her stock and suggested options without spend... See more
Company replied
The friendly sales assistant found my online order on her computer very quickly and handed over my parcel. I was impressed by her speed and efficiency, which has always been the case with the sales as... See more
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Helpful staff. Good selection of stock. Had just the walking shoe I needed to replace boot I first bought about 18 months ago. As I was buying a replacement for the previous item I was surprised... See more
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Company details
About GO Outdoors - Skipton (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Coach Street 1, BD23 1LH, Skipton, England, United Kingdom
4.9
Excellent
232 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Great
Really pleased with the help I received from Owyn to find a new pair of women's walking boots. No blisters and very comfortable.
23 August 2025
Unprompted review
Reply from GO Outdoors - Skipton (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
I got unbelievable value for my money
I got unbelievable value for my money, the product was made to a very high quality standard. The staff were very helpful.
20 August 2025
Unprompted review
Reply from GO Outdoors - Skipton (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
GO OUTDOORS SKIPTON
I visited the Skipton store thinking it was still owned by the previous owners..I was surprised to see Go Outdoor were the new owners as their other stores were huge cavernous places. I wasn't as impressed with my shopping experience here , but the good news was that I got the Peterstorm lightweight rain parker I was looking for
21 August 2025
Reply from GO Outdoors - Skipton (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Skipton (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Great customer service
Despite me turning up with a challenging customer complaint (a non-functioning watch, purchased online , using a gift card and before the change-over from Blacks to Go Outdoors), Miranda was polite, helpful and managed to find a solution for me. I am very grateful and would recommend the store in Skipton.
20 August 2025
Unprompted review
Reply from GO Outdoors - Skipton (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
They were really helpful and friendly…
They were really helpful and friendly and also explained the membership scheme.
17 August 2025
Reply from GO Outdoors - Skipton (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent customer service
15 August 2025
Unprompted review
Reply from GO Outdoors - Skipton (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Owyn - helpful & friendly
Owyn, was a friendly & helpful member of staffstaff
13 August 2025
Unprompted review
Reply from GO Outdoors - Skipton (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Fantastic service
We wanted to buy a particular tshirt but unfortunately the store didn't have the size we wanted in stock. Miranda, shop assistant, immediately offered to see if she could order the correct size and have it delivered to our address ,which was great for us but also good for the store as by the time we'd left we'd spent over £100.
Miranda was not only very knowledgeable but courteous and friendly to boot.
6 August 2025
Unprompted review
Reply from GO Outdoors - Skipton (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
The right size found
I have difficulty finding the correct fitting or my feet. The shop was busy but Miranda took time and effort to find the best boots for me and even though the shop was busy she took time to ensure I was happy with the boots.
7 August 2025
Unprompted review
Reply from GO Outdoors - Skipton (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Happy Shopper
Great advice and service by Miranda.
Good range of stock available.
1 August 2025
Unprompted review
Reply from GO Outdoors - Skipton (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
A True professional salesperson
I was concerned about the time limit on parking thinking we had to be fast but Miranda put me at ease and said if you put your registration in their tablet you get 1 hour which was great Miranda continued to assist us in our purchases and gave great advise on products and would say she went above and beyond in helping us, a true professional salesperson, a credit to Go outdoors thank you
1 August 2025
Unprompted review
Reply from GO Outdoors - Skipton (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Lovely to have local branches with good…
Lovely to have local branches with good choice of products
31 July 2025
Unprompted review
Reply from GO Outdoors - Skipton (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Helpful friendly staff
Helpful friendly staff .
Bought shorts at a great price
31 July 2025
Unprompted review
Reply from GO Outdoors - Skipton (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Very good service went above expected and stayed late to help
Paul stopped on for 20 minutes after closing.
Was very attentive and helpful in finding the right hiking boots and hat.
He deserves a bonus
28 July 2025
Unprompted review
Reply from GO Outdoors - Skipton (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Really great service from Alison
Really great service from Alison. We were tourists in the area, and were very well taken care of in a friendly and professional manner.
She went above and beyond to guarantee us a pleasant experience!
22 July 2025
Unprompted review
Reply from GO Outdoors - Skipton (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
We were served by Miranda who was most…
We were served by Miranda who was most helpful, kind and friendly. She was very knowledgeable about the different boots and was able to find the right size trousers which weren't out in the shop. So helpful. Thank you.
25 July 2025
Unprompted review
Reply from GO Outdoors - Skipton (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Got exactly what I needed
Hadn’t been to the shop since its move to Go Outdoors. Fantastic range and got excellent service from Thomas
Found exactly what I wanted in a fraction of the time I had expected to spend there!
21 July 2025
Unprompted review
Reply from GO Outdoors - Skipton (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Skipton (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
I was served by Miranda who was…extremely helful
I was served by Miranda who was extremely helpful.The store was well set out and seemed reasonable in price.I wanted several vouchers for presents and I was served promtly
18 July 2025
Unprompted review
Reply from GO Outdoors - Skipton (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
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